DEVELOPING LEADERSHIP SKILLS

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DEVELOPING LEADERSHIPSKILLS
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HOW TO GET THE MOST OF THIS PROGRAM

• Feel free to SAY you THINK
• Discuss with ENTHUSIASM
• Share your EXPERIENCE
• LISTEN to your colleagues.
• Be PATIENT and try to APPRECIATE others point of
  view.
• SMILE

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WHAT WILL WE DISCOVER ?

• What is leadership ?
• Various styles of leadership?
• Difference between a Manager and a leader
• Developing leadership skills

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What is Leadership?

• The leader INSPIRES
• Show a Clarity of Vision
• Shows a Commitment to Success
• Communicates
• Shows active concern for People

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What is Leadership?

• The Leader EMPOWERS
• Includes and Trusts
• Shares Knowledge
• Defines Scope
• Coaches and Develops

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What is leadership?

• The Leader Demonstrate ADAPTABILITY
• Looks Ahead
• See Connections
• Challenges Convention

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What is leadership?

• The Leader Demonstrates CREDIBILITY And INTEGRITY
• Show Competence
• Show Humility
• Maintains Consistency rusworthiness
• Lives The Values
• Creates confidence By Listening

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Leadership

• A leader is a dealer in hope
• - Napoleon

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Leadership

• Leadership is the capacity to transit vision into
  reality - Warren Bennes

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Leadership

• You do not lead by hitting people over the head.
  Thats assualt, not leadership
• - D.
  Eisenhower

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Management Survey on Leadership

• Honest 83
• Competent 67
• Forward-looking 62
• Inspiring 58
• Intelligent 43
• Fair-minded 40
• Broad-minded 37
• Straightforward 34
• Imaginative 34
• Dependable 33

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ACTION CENTRED LEADERSHIP
TEAM
TASK
Effective Leadership
INDIVIDUAL
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Team Work

• Its easy to get the players. Getting them to
  play together, thats the hard part
• -
  Casey Stengel

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T.E.A.M.
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TEAMWORK
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TEAM WORK
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Benefits of team work

• Improved quality, productivity and service
• Greater flexibility
• Reduced operating costs
• Faster response to technological change
• Fewer, simpler job classifications
• Better response to new workers values
• Ability to attract and retain the best people.

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High Performing Teams

• Set high output, high quality targets and
  regularly achieve them
• Gain a high degree of job satisfaction from their
  work
• Co-operate well with one another
• Have managers who are well respected for the
  example they set
• Are well balanced with the respect to the roles
  people play in relation to their skills.
• Have a high degree of autonomy
• Learn quickly from their mistakes
• Are client Oriented
• High problem solving skills and regularly review
  performance
• Are motivated

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Conflict with teams

• Different professional identities
• Different orientation to work
• Ambiguous structure
• Ambiguous relationship
• Different priorities
• Different sequencing of work.

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BARRIERS TO EFFECTIVE COMMUNICATION

• Language used not understood
• Wrong means of communication
• Too many supervisor levels
• Misinterpretation of message
• Poor listening
• No feed back given
• Different culture and background
• Difficulty in reading body language

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TEN GOLDEN RULES FOR GOOD LISTENING

• Stop talking
• Put the talker at ease
• Show him/her that you want to listen
• Remove distraction
• Empathize with him/her
• Be patient
• Hold your temper
• Go easy on arguments and criticism
• Ask Questions
• Stop talking

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ASPECTS OF BODY LANGUAGE

• Posture
• Gestures
• Face
• Eyes
• Tone of voice
• Proximity

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LEADERSHIP STYLES

• Autocratic
• Democratic

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LEADERSHIP STYLE

• Directing
• Coaching
• Supporting
• Delegating

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Leadership Survival Kit

• I admit I made a mistake
• I am proud of you
• What is your opinion
• If you please
• Thank you
• We
• I

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Seven deadly sins

• Greed
• Gluttony
• Envy
• Pride
• Lust
• Wrath
• Sloth

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• Tips for managers and bosses
• Never give me work in the morning. Always wait
  until 400 and then bring it to me. The challenge
  of a deadline is refreshing.
• If it's really a "rush job," run in and interrupt
  me every ten minutes to inquire how it's going.
  That helps.
• Always leave without telling anyone where you're
  going. It gives me a chance to be creative when
  someone asks where you are.
• If my arms are full of papers, boxes, books, or
  supplies, don't open the door for me. I need to
  learn how to function as a paraplegic and opening
  doors is good training.
• If you give me more than one job to do, don't
  tell me which is the priority. Let me guess.
• Do your best to keep me late. I like the office
  and really have nowhere to go or anything to do.
• If a job I do pleases you, keep it a secret.
• Leaks like that could cost me a promotion.
• If you don't like my work, tell everyone. I like
  my name to be popular in conversation.
• If you have special instructions for a job, don't
  write them down. In fact, save them until the job
  is almost done.
• Never introduce me to the people you're with.
• When you refer to them later, my shrewd
  deductions will identify them.
• Be nice to me only when the job I'm doing for you
  could really change your life.
• Tell me all your little problems. No one else has
  any and it's nice to know someone is less
  fortunate.

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• Always give 100 at work12 on Monday23 on
  Tuesday40 on Wednesday20 on Thursday5 on
  Friday