A Certification Guide

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A Certification Guide
Chapter 10 Mobile Devices
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Chapter 10Objectives

• Mobile Device Hardware
• Basic hardware used by mobile devices
• How to upgrade and replace memory cards and
  batteries
• Mobile Operating Systems
• Differences between open-source and closed-source
  operating systems such as Android and iOS.
• Where to find applications and adjust displays.
• GPS and how it relates to mobile devices is
  briefly covered.
• Mobile Network Connectivity
• Network connectivity and how to connect email
  accounts
• Mobile Synchronization
• Learn how to connect and synchronize iOS and
  Android-based devices files and settings.
• Mobile Security
• How to secure a mobile device through passcodes,
  antivirus software, and operating system updates
• Backing up data, remote wiping of data, and soft
  and hard resets

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Mobile Device Hardware

• RISC processor
• Touchscreen
• DDR memory
• Lithium Ion Polymer
• Often integrated into the device and
  nonreplaceable
• Micro USB ports
• Battery charge via micro-USB port
• Mobile devices are not generally upgradeable
  except for software

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Mobile Operating Systems

• Android versus iOS
• Android
• Open Source code
• Google sponsored OS
• Linux-based
• Used on smartphones, tablets
• iOS
• Closed-Source code
• Apple sponsored
• Program licensees pay a fee to create/sell
  applications
• Windows CE or Windows Mobile also an option

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GPS and Geotracking

• Global Positioning System
• Worldwide System of Satellites
• Requires a GPS receiver
• Must be enabled on tablet or phone
• Geotracking
• Tracing and recording device location over time
• Can be disabled by disabling GPS receiver

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Mobile Network Connectivity

• Global System for Mobile Communications
• GSM Cellular Connectivity
• 3G/4G
• Transmitter/Receiver adapt to slowest device
• Wi-Fi Networks
• Uses WLAN antenna
• 802.11b/g/n
• Searches for available networks (SSID)
• Select appropriate SSID and enter password
• Troubleshooting involves
• Adjusting range to be closer to wireless
  transmitter
• Selecting correct SSID
• Matching the encryption method

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Add a Wi-Fi Network

• Settings ? Wireless Networks.
• Wi-Fi Settings.
• Scan for networks.
• Enter the SSID if required.
• Enter the passcode.

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BlueTooth

• Used for short distances
• Useful for adding input/output devices
• Keyboard/mouse
• Microphone
• Headphone
• Printer
• Troubleshooting involves
• Checking other device for BlueTooth-enabled
  connection
• Checking charging levels of batteries
• Checking range (10 meters)
• Restarting the device

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Email Configuration

• Web Based email
• POP3, IMAP, Exchange
• Troubleshooting email issues
• Check Internet access.
• Verify username passwords are typed correctly.
• Check port numbers to see if default or other
  port is used.
• Check security settings for SSL or TLS.

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Mobile Synchronization

• Synchronizing an Android Device to a PC
• Synchronizing an iPad2 to a PC
• Other Devices

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Mobile Sync Screen for HTC
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iPAD Synchronization

• When Mail, Contacts, and Calendar is highlighted,
  a details screen displays on the right.
• Sync is the third option from bottom.

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Mobile Security

• Protecting against Stolen or Lost Devices
• Use of Passcode for screenlock
• Numbers
• Drawing a pattern on the display
• Settings ? Security

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iPad

• Go to Settings ? General.
• Tap Passcode Lock.
• 4-digit passcode is a default.
• More advanced passcodes can be enabled.

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Protecting Against Compromised or Damaged Devices

• Use system updates to download the latest set of
  patches.
• Know how to use a device locator application.
• Know how to back up data and restore data to a
  system that has had a hard reset.

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Management of Mobile Devices

• Mobile Device Management
• McAfee
• AirWatch
• LANDesk
• Sybase
• Software used to manage large numbers of users in
  organizations

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Troubleshooting Tips

• Turning Off Applications and Resets
• Soft Reset
• Hard Reset
• On Android
• Settings ? Application s? Running Services
• This figure shows running processes. These can be
  individually disabled or turned off.
• Hard reset returns unit to factory defaults. All
  settings and data are lost.

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What Have You Learned?

• Name at least two major mobile devices in common
  use.
• What is the difference between a soft reset and a
  hard reset?
• What security measures can be taken to protect a
  device from unauthorized use?

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Chapter 10 Summary

• Mobile Device Hardware
• Basic hardware used by mobile devices
• How to upgrade and replace memory cards and
  batteries
• Mobile Operating Systems
• Differences between open-source and closed-source
  operating systems such as Android and iOS.
• Where to find applications and adjust displays.
• GPS and how it relates to mobile devices is
  briefly covered.
• Mobile Network Connectivity
• Network connectivity and how to connect email
  accounts
• Mobile Synchronization
• Learn how to connect and synchronize iOS and
  Android-based devices files and settings.
• Mobile Security
• How to secure a mobile device through passcodes,
  antivirus software, and operating system updates
• Backing up data, remote wiping of data, and soft
  and hard resets