Association for Women in Computing

1

• Association for Women in Computing
• IT Certifications that Matter
• November 18, 2009

2
Dennis Fehrenbach, PMP

• Dennis Fehrenbach has been an Operations Manager
  and a Project Manager for Northrop Grumman for
  the past seven years. He is responsible for
  several DOD tactical command and control systems
  and services contracts starting. He has managed
  the planning and execution of program and project
  schedules tracking and delivering contract
  requirements monitoring funding, personnel, and
  equipment and managing project risks.
• He retired from the military in 2002, with the
  last assignment as the Deputy Commander for an
  1100 person engineer unit at Fort Lewis. He
  managed the operations, logistical, and fiscal
  programs in support of missions and construction
  projects.
• Previous assignments included serving as the
  Public Works Director for two military
  installations in Germany, and the Deputy
  Commander, U.S. Army, Corps of Engineers,
  Huntington, WV.
• Dennis is a graduate of Pittsburg State
  University, Pittsburg, KS, with a BS Industrial
  Education. He is PMI PMP certified, and
  currently serves as the Vice President (Elect)
  for the PMI Puget Sound Chapter Certification
  Committee. Hobbies include volunteering at the
  Graham South Hill Food Bank and the SEATAC
  Airport and McChord Air Force Base United Service
  Organization (USO) supporting service men and
  women and families during deployments and travel.

3
Joseph G. Johnson IIEnterprise Strategy
ArchitectMicrosoft Enterprise Services

• Joseph has a Bachelor of Science degree in
  Electrical Engineering and a Masters degree in
  Business Administration.  After working 25 years
  in the computer field, Joseph has spent the past
  13 years at Microsoft working in its Enterprise
  Services business functioning in several
  different roles, with his most recent role as an
  Enterprise Strategy Architect.  While in this
  role he has been a Trusted Advisor to some of
  Microsofts largest business customers
  developing and architecting for them cost
  effective business computing solutions.

4
Mara Krieps, CPM, Principal, Pivotal Product
Management

• With more than 20 years experience in product
  management and marketing strategy, planning and
  execution in technology and other industries,
  Mara is the 2006 recipient of AIPMMs Excellence
  in Product Management Training award for her
  work with Pivotal Product Management
  (http//www.pivotalpm.com/), and in 2009 she was
  named by the Puget Sound Business Journals
  TechFlash as one of the Top 100 Women in Seattle
  Tech.
• In her role as facilitator for the Seattle-based
  Product Management Consortium (http//www.pmcnw.or
  g/index.php), Mara helps local product managers
  build their skills and professional networks,
  leading to more than a tenfold increase in
  program attendance. She also serves as an
  advisory board member for the University of
  Washington Certificate Program in Software
  Product Management, and has developed and
  delivered courses on Product Management and
  Database Marketing for the University of
  Washingtons Extension program.
• Previously she was Director of Product Management
  at Concur Technologies, and she has held senior
  Product Management and Marketing Management roles
  for technology firms SmartContractor, BSQUARE and
  Captura Software. Before that she served in
  senior Corporate and Field Marketing Management
  roles at Eddie Bauer, ADVO and Egghead Software.
• Mara is a certified Innovation Games Facilitator
  and a Certified Product Manager. She holds a
  Masters Degree from Northwestern University and a
  Bachelors Degree from the University of
  Wisconsin-Madison.
• Mara Krieps Principal, Pivotal Product Management
  14103 NE 78th St. Redmond, WA 98052
  www.pivotalpm.com, phone [phone], fax
  978-418-7728, marak_at_pivotalpm.com
• Client list and references available on request
  also see LinkedIn profile for recommendations
  http//www.linkedin.com/in/marakrieps.

5
Steve Hailey - President/CEO CyberSecurity
Institute, Digital Forensic Examiner and
Educatorsteven.p.hailey_at_gmail.com

• Steve Hailey is an Information Technology veteran
  of twenty-six years, with nineteen years
  experience developing and delivering technical
  training. After ten years of experience with
  "data recovery" in both the public and private
  sectors, Steve began conducting forensic analysis
  professionally in 1997. He is a highly skilled
  expert witness and dynamic instructor, bringing
  to bear his combined skills in forensic analysis
  and computing technology. He currently instructs
  the information security and digital forensics
  curriculum at Edmonds Community College in
  Washington State, where he chairs the Digital
  Forensics Committee.
• Steve has performed work and conducted training
  in the fields of computer networking, information
  security, and digital forensics for two Fortune
  50 companies, several law firms, the federal
  government, various law enforcement agencies, and
  several colleges throughout the Pacific
  Northwest. He is actively involved with
  developing and delivering training in computer
  forensics to members of city, state, and federal
  law enforcement agencies, and has been training
  military personnel performing forensic analysis
  in the Mideast since 2005. Steve is an
  instructor and Subject Matter Expert for the
  Cyberterrorism Defense Initiative program for the
  Department of Homeland Security and FEMA, and has
  also provided course development services as a
  Subject Matter Expert for the course titled
  Cyberterrorism First Responder, for the
  Criminal Justice Institute, University of
  Arkansas. Working with Mike Andrew, Steve
  developed the CLE course Computer Forensics For
  Attorneys which was recently instructed for the
  Washington State Attorney Generals Office.
• He has authored certification practice tests for
  several vendors and is also a Subject Matter
  Expert for Comptia's Security. Steve has
  processed digital forensic cases ranging from
  inappropriate resource use and network intrusions
  to cases involving identity theft, credit card
  fraud, child pornography and money laundering. He
  is creator of the CyberSecurity Forensic Analyst
  (CSFA) certification, as well as the author of
  several computer forensics/forensic computing
  course books.
• Steve is a Certified Information Systems Security
  Professional (CISSP), an AccessData Certified
  Examiner, a Digital Forensic Certified
  Practitioner, and he possesses a certificate in
  computer forensics from Oregon State University.
  In addition to these credentials, Steve has over
  twenty other technical certifications. He is the
  founder and President of the Washington State
  High Technology Crime Investigation Association,
  and was formerly on the Board of Directors for
  the Institute of Computer Forensic Professionals.
  His other affiliations include The Agora,
  InfraGard, and the High Tech Crime Consortium.
  Steve has been featured on television, radio, and
  has authored several articles related to digital
  forensics and information security.

6
Scott Gillins, Network Consulting Engineer (NCE),
Cisco Systems

• Scott has been working for Cisco for the last 3
  years and has been involved in computer
  networking for 15 years.  Scott enjoys
  networking so much that he considers it his job,
  hobby, and passion. He has been involved in many
  types of networks spanning many different
  industries including education, retail, and
  consulting.  Scotts current job as an NCE is as
  a post sales support role in the organization he
  is engaged after a technology sale has been
  completed to make sure the customer is successful
  in their deployment of the technology.  When he
  is not knee-deep in networks, he enjoys spending
  time with his family consisting of 1 wife, 1
  daughter, 1 son, 1 dog, and 2 cats.  They enjoy
  their time watching movies, riding scooters, and
  playing fetch.  Scotts biggest realization,
  after moving to the area 9 years ago, is that the
  IT community in the Puget Sound is very small
  compared to the amount of technology that comes
  out of the area.  He hopes that if you continue
  your journey in this area for long enough that
  you will also get a chance to make the same
  realization and work with many of the great
  people that he has come across in his journey. 
  Scott can be reached at scgillin_at_cisco.com for
  any questions or comments.

7
Robin L. Borough EVP, Omnikron Systems Inc.

• Robin Borough is a nationally recognized Career
  Strategist. Advisor to technology professionals
  and executives for over 20 years, Robins built a
  world-class reputation as the go to career
  strategist in the IT industry.
• Robin serves as executive vice president for
  Omnikron Systems, Inc., one of the industrys
  fastest growing consulting and training firms.
  She is the founding director of the Convergence
  Technology Council (CTC), a collaborative forum
  for IT professionals, businesses and industry
  leaders.
• As a corporate counselor Robin is known for her
  ability to help companies develop winning IT
  teams. Shes worked with scores of Fortune 1000
  companies, as well as countless medium-sized
  businesses and start-ups to meet critical human
  resource needs. Corporate clients include
  Verizon, NEC, Fox, Universal, Creative Artists,
  Technicolor, Amgen, BMC Software and many others.
  
• For More Information regarding ITIL Training and
  Certification, call Robin Borough at
  (818)-223-4115 or email Robin.Borough_at_Omnikron.com
  
• Also, join American ITIL a hot ITIL group in
  LinkedIn
• For More Information on the ICCP, go to
  www.iccp.org
• Blog for ICCP Professionals www.cdmpcommunity.bl
  ogspot.com
• CONTACT INFO Robin Borough, 818-223-4115,
  Robin.Borough_at_Omnikron.com

8
Ravila Helen WhiteInformation Security
Strategist Business Model Inc. 

• Ravila is currently studying the affect business
  modeling has on the fields of Information
  Assurance, Cloud Computing and Web 2.0. Prior to
  that, she headed up the information security
  programs for The Bill Melinda Gates Foundation
  and drugstore.com. Ravila has more than 15 years
  of professional Information Technology
  experience, with experience as a strategist,  an
  auditor and a front line information assurance
  practitioner.
• Ravila is a strong advocate in influencing
  organizations to choose to do the right things,
  through her philosophy of making it better
  without making it complex.
• Ravila is a CISSP, CISM, CISA and GCIH.  She
  regularly presents at local events on information
  assurance issues and has been published on a
  national and global level. She is also a member
  of the PacCISO and Agora.

9
Eva Smith, CCP, CDMPEdmonds Community College

• Eva Smith, CCP, CDMP, has been a full-time
  faculty member at Edmonds Community College since
  2001. Prior to this, she enjoyed a professional
  career of over twenty years in a variety of IT
  and management positions, including systems
  development, data management, business analysis,
  project management and IT strategic planning
  consulting. In her teaching and advising roles,
  she routinely works with job changers, IT
  professionals and college students to develop
  personal career plans. Working with an industry
  advisory board, she implemented advanced
  certificate programs in Database Information
  Technologies (DBTech) and Business Systems
  Analysis (BSA) at Edmonds CC. She is also an
  adjunct lecturer for the I.T. and Administration
  Management (ITAM) bachelors degree program at
  Central Washington University.
• Eva earned a Master of Science in Information
  Management from the University of Washington
  iSchool. She serves on the Board of Directors for
  the Institute for Certification of Computing
  Professionals (ICCP). She is an active member of
  the Data Management Association (DAMA-I) where
  she serves on the DAMA-I Education Committee and
  exam development committee for the Certified Data
  Management Professional (CDMP) certification. She
  was also instrumental in publishing the DAMA Data
  Management Body of Knowledge (DAMA-DMBOK) and the
  DAMA-I Curriculum Framework. In 2009 she was
  recipient of the DAMA International Education
  Award for contributions to the profession of data
  management.

10
Antje Koenig, Special ProjectsWorkSource
Seattle-King County

• Antje Koenig is staff lead on special projects
  for WorkSource Seattle-King County, the local
  system of employment centers. WorkSource is a
  partnership of many different community-based
  organizations, government agencies, colleges and
  others who work together to meet the needs of
  jobseekers and businesses. Antjes work for
  WorkSource Seattle-King County during the past
  four years has included business outreach to
  employers and matching qualified job seekers with
  available jobs. In her current job, Antje
  represents WorkSource in the community, sharing
  information about services such as the federally
  funded Dislocated Worker Program.
• Antjes background includes almost 20 years of
  experience in product marketing and business
  which has given her a unique perspective on what
  is important from an employer point of view and
  how to effectively market skills and abilities
  during the job search.
• Antje graduated Phi Beta Kappa from the
  University of Michigan and speaks 4 languages.
  Her passion, in addition to languages and diverse
  cultures, is reaching out to help people while
  using the unique skills she has honed over her
  working career.
• Antje Koenig, Special Projects, WorkSource
  Seattle-King County (http//www.worksourceskc.org/
  defaultnew.asp), 206-205-3591, antje.koenig_at_kingco
  unty.gov
• Margret Graham, Project Manager/Communications,
  Workforce Development Council of Seattle-King
  County (http//www.seakingwdc.org/), (206)
  448-0474, ext. 3029

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Perspective from Certifiers

• What certifications are available in this area?
• Where does one get certified (testing locations
  vs. online)? What institutions certify?
• Are there educational prerequisites?
• What is the cost? How long is the certification
  good for? How long does it take to get certified?
• What skills do you have at the end the end of the
  program?
• All certifications equal? Is one certification
  program better or more highly valued by potential
  employers?

12
Project Management

• What certifications are available in this area?
• The Project Management Institute (PMI) provides
  the certifications shown below.
• The two most common PMI certifications are the
  Project Management Professional (PMP ) and the
  Certified Associate in Project Management
  (CAPM). These are the two which I will focus on
  for the remainder of the questions. Information
  on the remainder of the certifications is
  available on the PMI website at
  http//www.pmi.org/CareerDevelopment.
• Project Management Institute certifications
  include
• - Program Management Professional (PgMP)
• - Project Management Professional (PMP)
• - Certified Associate Project Management (CAPM)
• - Risk Management Professional (RMP)
• - Schedule Professional (SP)
• All certifications require registration on-line
  with PMI and a review of an individuals packet,
  prior to being eligible to take the certification
  examination.

13
Project Management

• Where does one get certified (testing locations
  vs. online)? What institutions certify?
• The PMP and CAPM Certification examinations are
  given at the Prometric testing centers throughout
  the region. The tests are given on-line or in
  paper. The on-line tests are the most common and
  have the advantage of knowing the outcome before
  you depart the test center.
• Prior to taking the exam, many personnel take a
  PMP and CAPM Certification prep course or
  commonly called a PMP Boot Camp course. The cost
  varies with the number of hours provided by a
  vendor.
• The PMI Puget Sound Chapter offers a PMP / CAPM
  Certification Orientation course during the Fall
  and Spring. The Spring Course will begin
  mid-March and is conducted on six consecutive
  Saturdays. The 35 hours for the course can be
  used for the 35 hours of project management
  education. The cost of the course for PMI Puget
  Sound Chapter members is 950 for early
  registration and 1050 for PMI Puget Sound
  Chapter member regular registration period.
  Additional information is available on the PMI
  Puget Sound Chapter website at
  http//www.pugetsoundpmi.org/certification_pdus.cf
  m.

14
Project Management

• Are there educational prerequisites?
•  The PMP and CAPM test requirements

15
Project Management

• What is the cost? How long is the certification
  good for? How long does it take to get certified?
• Cost for the exam is 405 for the PMP
  Certification exam and 225 for the CAPM
  Certification exam. It normally takes a few weeks
  to register for the exam, document the project
  management hours, and identify a person which can
  verify the application information if PMI audits
  the application. The processing of an application
  normally takes 5 days. After PMI approval, an
  individual schedules a time to take the
  certification exam with a Prometric test
  facility.

16
Project Management

• What skills do you have at the end of the
  program?
• The PMP and CAPM certification is intended for
  personnel who work on and lead project management
  teams. The preparation and certification provides
  a global standard across industries to apply
  projects.

17
Project Management

• All certifications equal? Is one certification
  program better or more highly valued by potential
  employers?
• The PMP and CAPM are common certifications
  which employers desire or in the government
  contracting, the PMP is becoming a requirement
  on projects. The PMP is becoming desired or in
  some organizations, a requirement for project
  management offices and project management
  positions.

18
Microsoft

• What certifications are available in this area?
• Several and they include  Microsoft Certified
  Technology Specialist (MCTS), Microsoft Certified
  IT Professional (MCITP), Microsoft Certified
  Professional Developer (MCPD), Microsoft
  Certified Master (MCM), and Microsoft Certified
  Architect (MCA) (Infrastructure, Solutions, and
  Technology)

19
Microsoft

• Where does one get certified (testing locations
  vs. online)? What institutions certify?
• All Microsoft Certified exams are administered by
  Prometric, an independent testing organization
  with more than 3,000 locations worldwide.
• Prometric.

20
Microsoft

• Are there educational prerequisites?
• This varies by the program.

21
Microsoft

• What is the cost? How long is the certification
  good for? How long does it take to get certified?
• This varies by the program and the number of
  courses required for that program.  Course prices
  range from 395 up to 1,595.
• This also varies by course and product release by
  Microsoft, but typically 3 to 4 years.  Microsoft
  does have update courses to help keep the student
  up to date.  The amount of time it takes to
  obtain a certificate depends upon the program
  that you are studying for and how aggressively
  you want to complete the program.

22
Microsoft

• What skills do you have at the end of the
  program?
• This depends upon the program, and is specific to
  the courses you took.  For instance, you may have
  taken courses to become a Messaging Master in
  which case you can build and support Exchange
  systems.

23
Microsoft

• All certifications equal? Is one certification
  program better or more highly valued by potential
  employers?
• No.  The more courses you take and become
  certified on, the more valuable of an employee
  you will be.

24
Product Management

• What certifications are available in this area? 
• AIPMM awards certifications in Product Management
  (CPM) and Product Marketing (CPMM).  A dual
  CPM/CPMM Certification also is available.

25
Product Management

• Where does one get certified (testing locations
  vs. online)? What institutions certify?
• CPM and CPMM Certification testing is available
  locally through Pivotal Product Management, an
  authorized Testing Partner for AIPMM.  The test
  is written and takes approximately four hours to
  complete.  For those who have participated in a
  Certification Review course, an online version of
  the test also is available.  More information is
  available at www.pivotalpm.com and at
  www.aipmm.com.  

26
Product Management

• Are there educational prerequisites?
• No, but a product manager or product marketer
  should have at least three years experience
  before sitting for the certification exam,
  because it tests on actual work experience as
  well as knowledge of concepts.  A prep course is
  helpful.  At minimum, one should review the AIPMM
  Certification Glossary to determine readiness for
  the exam.  The Glossary and a study guide are
  available by emailing info_at_pivotalpm.com.

27
Product Management

• What is the cost? How long is the certification
  good for? How long does it take to get certified?
• The exam is 395 for a single certification and
  495 for a dual (CPM/CPMM) certification. 
  Additionally, one must be a member of AIPMM (125
  per year).  The certification does not need to be
  renewed.

28
Product Management

• What skills do you have at the end of the
  program?
• This is not a skill-building program its a
  professional credential.

29
Product Management

• All certifications equal? Is one certification
  program better or more highly valued by potential
  employers?
• The CPM and CPMM certifications are increasingly
  sought after by employers as a good benchmark of
  professional capability.

30
IT Security

• What certifications are available in this area?
• There are many certifications available for
  information security and digital forensics. The
  certifications that the Edmonds programs help the
  student prepare for are as follows
• ACE - Accessdata Certified Examiner
• CSFA - CyberSecurity Forensic Analyst
• Security
• Associate of (ISC)2
• SSCP - Systems Security Certified Practitioner
• CISSP - Certified Information Systems Security
  Professional
• I have also offered the Certified Ethical Hacker
  training a few times and plan to do this on a
  more regular basis in the future. As well, we
  are working on curriculum to add material
  necessary to prepare students for the Certified
  Information Systems Auditor (CISA).

31
IT Security

• Where does one get certified (testing locations
  vs. online)? What institutions certify?
• ACE - Accessdata Certified Examiner Online
• CSFA - CyberSecurity Forensic Analyst Edmonds
  Community College
• Security Prometric testing centers
• Associate of (ISC)2 Various locations as
  scheduled by the (ISC)2
• SSCP - Systems Security Certified Practitioner
  Various locations as scheduled by the (ISC)2
• CISSP - Certified Information Systems Security
  Professional Various locations as scheduled by
  the (ISC)2

32
IT Security

• Are there educational prerequisites?
• ACE - Accessdata Certified Examiner Knowledge of
  how to use Accessdatas forensic software tools
  to perform forensic analysis.
• CSFA - CyberSecurity Forensic Analyst Several
  years experience conducting forensic
  examinations, or formal training in conducting
  forensic examinations and submitting
  comprehensive forensic analysis reports.
• Security An entry-level course of study in
  information security, or practical work
  experience.
• Associate of (ISC)2 Formal education in
  information security or work experience
• SSCP - Systems Security Certified Practitioner
  One year of practical experience.
• CISSP - Certified Information Systems Security
  Professional Five years of practical experience.

33
IT Security

• What is the cost? How long is the certification
  good for? How long does it take to get certified?
• ACE - Accessdata Certified Examiner
• A. No cost for the exam. EdCC CIS 273/CIS293
  classes will prepare the student.
• B. Lifetime as long as yearly education
  requirements are met.
• C. A few weeks of study.
• CSFA - CyberSecurity Forensic Analyst
• A. 400. Free to EdCC students or students of
  CyberSecurity Institute. EdCC Digital Forensics
  Certificate program will prepare the student.
  Cost would be around 2400 for the 20 credits.
• B. Three years, the re-certify.
• C. 9 months on the average.
• Security
• A. Around 200 for the test. EdCC Network
  Security Certificate would more than prepare the
  student. Around 4500.00 for the program.
• B. Lifetime
• C. Depends on the student some are ready after
  one or two classes.
• Associate of (ISC)2
• A. 420 for the test. My recommendation to
  prepare is a course of study equivalent to the
  EdCC Network Security Certificate, wish would
  cost around 4500
• B. 2 years if working towards the SSCP, 6 years
  if working towards the CISSP.
• C. Minimum of one year as a part time student.
• SSCP - Systems Security Certified Practitioner
• A. 420 for the test. My recommendation to
  prepare is a course of study equivalent to the
  EdCC Network Security Certificate, wish would
  cost around 4500

34
IT Security

• What skills do you have at the end of the
  program?
• Information Security and Digital Forensics ATA
• Conduct information security audits, develop
  business continuity plans, and perform various
  technical roles such as vulnerability
  assessments, penetration testing, and incident
  response. As well, the student will have the
  skills needed to establish information security
  and acceptable use policies within an
  organization. Also , the student will have the
  ability to perform a comprehensive digital
  forensic examination from start to finish.
• Network Security Certificate
• Perform various technical roles such as
  vulnerability assessments, penetration testing,
  and incident response. As well, the student will
  be able to conduct a comprehensive digital
  forensic examination from start to finish.
• Digital Forensic Certificate
• Conduct a comprehensive digital forensic
  examination from start to finish.

35
IT Security

• All certifications equal? Is one certification
  program better or more highly valued by potential
  employers?
• The CISSP is one of the most sought out
  certifications for the information security
  field, but I also like to see someone who has the
  Certified Ethical Hacker, or one of the lesser
  known certifications for penetration testing.
  This shows me they have developed skills in both
  the administrative and technical side of things.
  My company will hire people with formal training
  in conducting vulnerability and penetration tests
  from an accredited institution without the
  certifications. The certs are a big plus though.
• As far as digital forensics goes, being able to
  show formal training is a must formal training
  qualifies the individual to meet the definition
  of an expert in case testimony is required.

36
Cisco/Networking

• What certifications are available in this area?
• There are 5 levels Entry, Associate,
  Professional, Expert and Architect covering 7
  different paths.  The paths include routing and
  switching, design, service provider, security,
  voice, storage, and wireless.

37
Cisco/Networking

• Where does one get certified (testing locations
  vs. online)? What institutions certify?
• The written part of the tests are proctored by
  Pearson Vue using a computer testing system at
  their location.  The lab portion of the CCIE is
  given onsite at one of several Cisco locations.

38
Cisco/Networking

• Are there educational prerequisites?
• None of the tests have educational prerequisites
  but some may require completing one test before
  moving on to the second part of the
  certification.  Gaining the knowledge to pass the
  exams can come from classes, books, and knowledge
  that you will acquire in your jobs.

39
Cisco/Networking

• What is the cost? How long is the certification
  good for? How long does it take to get certified?
• The costs for the tests are 125 for basic test
  to 350 for the advanced tests and 1800 for the
  CCIE lab test.  Tests are valid for 18 months.
  The length it takes to get a certification is
  dependent on the person.  There is no set
  learning path required just passing the test.  So
  once you have absorbed the information either by
  on the job training, classes or reading, and can
  pass the test you are done.

40
Cisco/Networking

• What skills do you have at the end of the
  program?
• The skills you will have will depend on what
  technology path you choose to go down.  The level
  of the skill will depend on what level you are
  testing at.  Cisco currently has 7 paths
  including routing and switching, design, service
  provider, security, voice, storage, and wireless.

41
Cisco/Networking

• All certifications equal? Is one certification
  program better or more highly valued by potential
  employers?
• The certifications are not all equal nor were
  they designed to be.  The time required to gain
  the knowledge is respective of the skill you will
  have when you are complete.  The CCIE
  certification has been the golden key in the
  industry for some time, but you have to remember
  that this is a top shelf certification requiring
  the most work to achieve in order to get that
  great value.  The CCIE is the most valued
  certification but if employer only needs entry
  level skills a person with a CCIE would most
  likely be over looked due to the cost of
  retaining that kind of value.  You will need to
  pick a goal to achieve that will allow you to
  balance your current technical skills, your
  desired technical skills, and the type of job
  that you would find the most satisfying.

42
IT Infrastructure Library (ITIL)

• What certifications are available in this area?
• ITIL v3 Foundations 2 Pts
• ITIL v3 Expert 22 Pts using a combination of
  these classes
• Lifecycle Modules Include
• SS - Service Strategy 3 Pts
• SD - Service Design 3 Pts
• ST - Service Transition 3 Pts
• SO - Service Operations 3 Pts
• CSI - Continual Service Improvements 3 Pts
• Capability Modules Include
• OSA - Operational Support Analysis 4 Pts
• PPO - Planning, Protection Optimization 4 Pts
• SOA - Service Offerings Agreements 4 Pts
• RCV Release, Control Validation 4 Pts
• Managing Across the Lifecycle (MALC) 5 Pts

43
IT Infrastructure Library (ITIL)
44
IT Infrastructure Library (ITIL)
45
IT Infrastructure Library (ITIL)

• Where does one get certified (testing locations
  vs. online)? What institutions certify?
• Testing is done either on-line by going to a
  certified testing center, approved to deliver the
  ITIL Exams, or via paper exams with a valid
  proctor. Getting a proctor is simple, you just
  have a chosen proctor fill out a brief NDA and
  they must sign that they will follow the Proctor
  Rules.
• The large examining bodies are CSME, EXIN and
  Loyalist. You dont pick this however, it is
  usually pre-arranged with the courseware
  provider. The training company will supply you
  with courseware and test vouchers or paper exams.

46
IT Infrastructure Library (ITIL)

• Are there educational prerequisites?
• There are no educational prerequisites to take
  ITIL Foundations. However, you must pass the
  Foundations course in order to be eligible to
  take the intermediate courses.
• You must have 17 points gathered before taking
  Managing Across the Lifecycle.

47
IT Infrastructure Library (ITIL)

• What is the cost? How long does it take to get
  certified?
• Costs for the Foundations class range from 300
  for complete self-study to 1300 if you are in a
  3-day class.
• Omnikron has this class available in an
  e-Learning format for 595, which includes
  testing software and the exam voucher.
• Getting to ITIL Expert can cost up to 15,000.
• How long is the certification good for?
• There is an older Version 2 which is retiring
  starting mid-2010. If anyone is V2 and would
  like to take some bridge classes, heres the
  schedule
• Version 3 does not have an end date. Its pretty
  new in the market, released in 2007 and now just
  beginning to pick up speed.
• How long does it take to get certified?
• Foundations is usually covered in 3 days or our
  eLearning program consists of 16 hours of
  instruction.
• The intermediate classes, which we offer
  virtually, range from 3 to 5 days.

48
IT Infrastructure Library (ITIL)

• What skills do you have at the end of the
  program?
• Youll have learned the ITIL framework which is
  becoming a de facto standard in the IT industry.
  The larger companies and the government are
  standardizing on this. Smaller companies, less
  than 500 million, have not really adopted ITIL
  yet.
• Students immersing themselves in ITIL will have
  learned process improvement, and how to run IT
  like a business (Strategy, Design, Transition,
  Operations and Continual Service Improvement).

49
IT Infrastructure Library (ITIL)

• Are all certifications equal? Is one
  certification program better or more highly
  valued by potential employers?
• The ITIL certification is becoming a hiring
  criterion, similar to the weight of holding a
  PMP.
• Foundations is an easy basic to get through if
  a person is in IT, they should at least get this.
• Having the intermediate classes increases your
  value significantly in the market.

50
Institute for Certification of Computing
Professionals (ICCP)

• What certifications are available in this area?
• Background There are different types of
  certifications in our IT profession
• Education-based certification is a training
  program that leads to some sort of certification
  of completion, often involving different
  assessment methods. These are typically offered
  by colleges or training companies
• Vendor-based certification is based around a
  product or suite of products (e.g., Microsoft or
  CISCO certifications)
• Vendor-neutral professional certifications
  demonstrate overall knowledge of fundamental
  concepts and principles, but do not focus on a
  specific product. Examples are COMPTIA's A or
  Network, Certified Information Security
  Professional (CISP), and ICCP's Certified
  Computing Professional (CCP).
• Similar to CompTIA, the ICCP offers professional
  certifications that are vendor-neutral. However,
  unlike CompTIA (which is a commercial entity),
  the ICCP is a consortium of professional
  associations that has been in existence since the
  1970's as a neutral non-profit certifying body
  for I.T. professional certification. Its
  constituent societies include AWC, AITP, ACM,
  DAMA-I, and CIPS, with many more associate member
  societies in the U.S. and abroad.
• The ICCP develops and administers exams for the
  general Certified Computing Professional (CCP)
  credential and Associate Computing Professional
  (ACP) certifications, as well as specialized
  certification such as the Certified Data
  Management Professional (CDMP), the Certified
  Business Intelligence Professional (CBIP), the
  Certified I.T. Consultant (CITC) and the
  Certified I.T. Compliance Professional (CITCP).
• Edmonds Community College and other colleges such
  as the University of Washington Extension offers
  education-based certification programs in a
  variety of areas that CAN lead to industry
  certifications. These programs provide training,
  and a certificate is granted at the end of the
  program, but currently the colleges do not
  typically administer exams for specific
  professional certifications. These are handled by
  the certifying bodies.

51
Institute for Certification of Computing
Professionals (ICCP)

• Where does one get certified (testing locations
  vs. online)? What institutions certify?
• For ICCP certification, three exams are required.
  Proctors and exams are arranged through the ICCP
  office (http//www.iccp.org). They can be
  administered online, through a college, or by a
  designated local proctor.

52
Institute for Certification of Computing
Professionals (ICCP)

• Are there educational prerequisites?
• It depends on the certification. The ACP is
  intended for recent college graduates. All other
  ICCP certifications require specialized education
  and at least three years of documented work
  experience in the field. Exam questions are
  targeted toward experienced professionals.

53
Institute for Certification of Computing
Professionals (ICCP)

• What is the cost? How long does it take to get
  certified?
• Each exam is 285 and three exams are required
  An I.S. Core Concepts exam is required for all
  certifications, plus two exams in an area of
  specialization. All three exams must be passed at
  50 or better to earn certification. Approved
  vendor certifications (such as Microsoft's) can
  be used to substitute for one of the specialty
  exams. An annual recertification fee of 75 and
  documentation of continuing education credits is
  required to maintain certification.

54
Institute for Certification of Computing
Professionals (ICCP)

• What skills do you have at the end of the
  program?
• The ICCP exams assess the skills of IT
  professionals in a variety of areas. A report is
  provided to the exam taker at the end of each
  exam that describes performance levels in each of
  the topic areas covered on the exam. This is
  most often used for personal professional
  development, and is also used by some employers
  to assess the skills of employees.
• At the end of an education-based certification
  program such as those offered by Edmonds CC, a
  diploma or certificate is granted based on a
  specified level of satisfactory course
  completion. The benefit of education
  certification programs is that course outcomes
  are demonstrated in a variety of ways and
  assessed by instructors or external reviewers.
  Actual course deliverables are often required
  that can be presented in a portfolio to potential
  employers.

55
Institute for Certification of Computing
Professionals (ICCP)

• Are all certifications equal? Is one
  certification program better or more highly
  valued by potential employers?
• Each type of certification has a benefit and
  purpose. If a potential employer is hiring
  someone to work with a specific product such as
  CISCO, then a certification in that product is
  appropriate. However, in my experience, most
  potential employers don't know about various
  types of certification options, and are only
  aware of the certifications that are aggressively
  marketed, which tend to be vendor product-based.
  The ICCP certifications have been recognized by
  big companies such as IBM and EDS over the years,
  and the CDMP and CBIP are increasingly being
  requested by off-shore I.T. service providers
  such as InfoSys or government entities. This type
  of credential demonstrates the individual's
  understanding of foundational principles and
  concepts, based on a body of knowledge for the
  profession. It is intended to represent a
  long-term commitment to continuing growth and
  contributions to the profession.

56
Perspective from Hirers

• What do roles do companies recruit certified
  personnel for?
• What designations or accreditations do companies
  recruit for?
• Why is it valued by companies and hiring
  managers?
• Why is certification good for the individual? How
  do certifications benefit individuals?
• Does your company support employees obtaining
  certifications (financially and in "time spent
  getting certified")? Do you know companies that
  support this? Is this a negotiable benefit when
  accepting a position?

57
Microsoft

• What do roles do companies recruit certified
  personnel for?
• System Architects, System Administrators,
  Executive Administrative Assistants, Solution
  Architects, Operational Support, etc.

58
Microsoft

• What designations or accreditations do companies
  recruit for?
• The fully certified individual in a program.

59
Microsoft

• Why is it valued by companies and hiring
  managers?
• Individuals who have continued their education
  and worked towards a certified goal.

60
Microsoft

• Why is certification good for the individual? How
  do certifications benefit individuals?
• It represents that the individual has a better
  understanding of the technology and the product
  that they were certified on.
• Ability to stand out in a job interview from
  those that have no proven knowledge, increase in
  pay, and demonstrates the willingness of the
  individual to still continue to learn.

61
Microsoft

• Does your company support employees obtaining
  certifications (financially and in "time spent
  getting certified")? Do you know companies that
  support this? Is this a negotiable benefit when
  accepting a position?
• Yes, both financially and with Training Time to
  get certified.
• Yes.
• Depends on the company.  I would first ask what
  type of continuing education programs does the
  company have as a question.  Provided that I was
  not able to find anything in their Employee
  Benefits package.

62
Product Management

• What do roles do companies recruit certified
  personnel for?
• Local companies are increasingly aware that the
  CPM and CPMM certifications designate experienced
  product managers or product marketers, and would
  likely match a candidate with this qualification
  into at least a mid-level position, or a senior
  or group manager position.

63
Product Management

• What designations or accreditations do companies
  recruit for?
• Both the CPM and CPMM certifications.

64
Product Management

• Why is it valued by companies and hiring
  managers?
• The CPM and CPMM certification is a performance
  bar, showing that the candidate is a more proven
  entity than a non-certified candidate.  In other
  words, a candidate whos AIPMM certified should
  be more likely to succeed in the role.

65
Product Management

• Why is certification good for the individual? How
  do certifications benefit individuals?
• The CPM and CPMM certifications are a significant
  mark of achievement, but are new enough that not
  everyone on the job market has earned them, so a
  candidate who is AIPMM certified will stand out. 
  For an experienced Product Manager or Product
  Marketer, the preparation time should be a matter
  of hours of brushing up on concepts, especially
  with the aid of a certification prep course or
  study guide. 

66
Product Management

• Does your company support employees obtaining
  certifications (financially and in "time spent
  getting certified")? Do you know companies that
  support this? Is this a negotiable benefit when
  accepting a position?
• Currently this certification is self-funded by
  most people who have earned it.  Our expectation
  is that this will be a negotiable benefit when
  the market is more favorable for candidates, and
  more candidates begin requesting it.   

67
IT Security

• What do roles do companies recruit certified
  personnel for?
• CISO, ISO, Director of Information Security,
  Information Security Manager, Information
  Security Analyst, Administrator, Engineer,
  Architect

68
IT Security

• What designations or accreditations do companies
  recruit for?
• CISSP or CISA are some of the hottest information
  security certifications to be had if someone is
  in a leadership role. The CISM from ISACA has
  also gained a bit of traction. From a technical
  perspective Cisco and Microsoft are offering
  security centric certifications. Depending on the
  role, an organization may request vendor specific
  certifications such as Checkpoint, Fortinet and
  Juniper. Security is becoming more of an ask for
  entry level positions. SANS is also a part of the
  line-up.

69
IT Security

• Why is it valued by companies and hiring
  managers?
• The value can lie in the fact that some of the
  certifications are based on industry standards.
  This means the holder of the certification will
  approach their job from a standards perspective
  with practical real-world application. It can
  weed out those candidates who had gained much of
  their knowledge through ad hoc methods of
  browsing the internet. While we can all learn
  from the abundance of information presented on
  the internet some content is unstructured or
  produced for those who are expected to started
  with industry basics.

70
IT Security

• Why is certification good for the individual? How
  do certifications benefit individuals?
• Studying for a certification can help the
  candidate delve into areas that perhaps they did
  not consider were important. It can round out the
  knowledge of the candidate and make them more
  aware of peripheral impacts they must consider.
  For instance. I have a CISSP and a CISA. When I
  build a program or provide architecture guidance
  I first consider not just industry standards and
  best practices but I also include what is
  necessary to pass and audit. It promotes systems
  thinking rather than individualist thinking.
• Certifications do matter just as a degree can
  matter but one must diversify. A degree a
  certification will get you through the door. If
  you want to stay at the table and have the
  ability to move around well, youll have to
  diversify your skill set to include other types
  of trainings that may not seem congruent to your
  field. In the IT front much of the practice has
  been build on a didactic and or linear approach.
  That is fine from an operational perspective.
  However those who are in visionary positions
  which require the ability to abstract, they will
  need to diversify their skill set and knowledge
  base. You might be able to run reports the same
  way for 10 years but organizations and business
  units are in constant evolution. They have to be.
• Many job descriptions for senior IT professionals
  are an abstraction of skills. For instance I
  would recommend anyone who wants to pursue an
  Information Security Architect position to seek a
  TOGAF certification over the ISC2 offering of the
  ISSAP. The ISSAP while reasonable is still
  approaching architecture from a information
  security centric point of view. If you have a
  CISSP or a SCCP then you should already have
  adequate knowledge of information security.
   Studying from a pure architectural point of view
  will provide you with a more well-rounded view of
  your approach to suggesting solutions.

71
IT Security

• Does your company support employees obtaining
  certifications (financially and in "time spent
  getting certified")? Do you know companies that
  support this? Is this a negotiable benefit when
  accepting a position?
• All the organizations Ive worked for support
  certifications as long as they support the
  persons role. Typically it may be part of the
  training benefit of an organization. If you must
  negotiate certification as a benefit, you should
  included the ongoing maintenance cost as well as
  any activities that suppose CPE requirements.
• Decide what your career path is first before
  going after your certifications. Look at job
  descriptions and see what certifications are
  required of candidates. If you want to diversify
  your certifications, make sure you do so in a
  logical manner, not randomly. The following site
  can help you determine which certifications are
  available www.gocertify.com.

72
Cisco/Networking

• What do roles do companies recruit certified
  personnel for?
• Omnikron Systems Inc., a 30-year Consulting,
  Training and Search firm specializing in
  Technology. Therefore we (know about) network,
  infrastructure, telecommunications, internet
  services, security, cloud computing

73
Cisco/Networking

• What designations or accreditations do companies
  recruit for?
• Associate Certifications
• CCNA (Cisco Certified Network Associate)
• CCDA (Cisco Certified Design Associate)
• Professional certifications
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Design Professional (CCDP)
• Cisco Certified Internetwork Professional (CCIP)
• Cisco Certified Security Professional (CCSP)
• Cisco Certified Voice Professional (CCVP)
• Expert-level certifications
• Cisco Certified Design Expert(CCDE)
• Cisco Certified Internetwork Expert (CCIE)
• CCIE Numbering and Recertification

74
Cisco/Networking

• Why is it valued by companies and hiring
  managers?
• These certifications indicate that you are a
  professional at designing, troubleshooting and
  maintaining complex network environments.
• The content, labs and exams are rigorous, so
  having these certifications also speak of ones
  aptitude.
• These certifications also give credibility when
  dealing directly with Cisco

75
Cisco/Networking

• Why is certification good for the individual? How
  do certifications benefit individuals?
• These certifications are still holding great
  value in the marketplace, they are still in
  demand as our marketplace becomes increasingly
  global and our data centers become more and more
  complex.
• The certification will set IT professionals apart
  and will enable them to earn significantly more
  money by having the credentials.

76
Cisco/Networking

• Does your company support employees obtaining
  certifications (financially and in "time spent
  getting certified")? Do you know companies that
  support this? Is this a negotiable benefit when
  accepting a position?
• Omnikron is paid to hire people with these
  credentials already in hand.
• Large vendors typically pay for these
  certifications (Verizon, ATT, CSC any managed
  service provider or outsourcing company that is
  dedicated to the care and feeding of large,
  global networks).
• This is definitely a negotiable benefit. AND if
  you are currently at a company that has tuition
  reimbursement that you are not taking advantage
  of, you should change that immediately and use
  these free dollars.

77
IT Infrastructure Library (ITIL)

• What do roles do companies recruit certified
  personnel for and what designations or
  accreditations do companies recruit for?
• ITIL v3 Foundations is becoming a requirement for
  Project Managers, Process Owners, Service Desk
  professionals and management, data center and
  infrastructure professionals AND leaders and
  executives are also looked at more closely if
  they have this beginning certification.
• ITIL v3 Intermediate Certifications are gaining
  ground If you achieve Expert Status, youll be
  eligible for high paying consulting training
  opportunities. These people earn upwards of 100
  - 150 hourly or 1000 to 2000 per day. They
  are in short supply and the demand is growing
  rapidly.
• There are only 3000 ITIL v3 Experts globally
  this is a great time to leap ahead of your
  competition!

78
IT Infrastructure Library (ITIL)

• Why is it valued by companies and hiring
  managers?
• ITIL is like the Rosetta Stone in IT. It allows
  the company, the vendors, the clients to all
  speak the same language.
• Without ITIL, infrastructure has never really
  followed a consistent model for 20 years its
  been Centralize or Decentralize OR Plan, Build,
  Run ITIL brings a framework, rules and
  organization to IT.
• The goal of ITIL is to help IT run like a
  business and also to help IT align better with
  the business. This is the holy grail of IT to
  align with, better serve and be valued more by
  the business.

79
IT Infrastructure Library (ITIL)

• Why is certification good for the individual? How
  do certifications benefit individuals?
• Its becoming a standard and a pre-requisite to
  getting hired or promoted.
• This is a good bet. The methodology is 20 years
  old and hasnt died, so it is a good bet that the
  certification will last and hold its value.
• Government is pushing ITIL big-time with all its
  huge vendors. There will be a trickle down
  effect.
• ITIL is a good way to prove governance to the
  auditors.
• As the computing environment increases in
  complexity, more controls are needed and the ITIL
  framework provides this.

80
IT Infrastructure Library (ITIL)

• Does your company support employees obtaining
  certifications (financially and in "time spent
  getting certified")? Do you know companies that
  support this? Is this a negotiable benefit when
  accepting a position?
• Omnikron Trains on the entire ITIL suite.
• We will award 3 Scholarships to obtain the ITIL
  v3 Foundations Certificate in exchange for help
  with marketing, blogging, emailing and calling
  companies to help us sell our training services
  to more organizations!

81
Institute for Certification of Computing
Professionals (ICCP)

• What do roles do companies recruit certified
  personnel for? What designations or
  accreditations do companies recruit for?
• Specialized roles such as network or database
  administrators, security specialist or project
  manager where there are known certifications are
  the most common. I see job ads asking for project
  management certification (PMI), A and Network
  certifications, CISCO or Microsoft
  certifications. I think more and more jobs in
  data management are asking for CDMP and CBIP as
  these become more recognized within the
  profession. Often it's a "preferred" but not
  "required" qualification.

82
Institute for Certification of Computing
Professionals (ICCP)

• Why is it valued by companies and hiring
  managers?
• It depends on the area of certification, but when
  I was a hiring manager, I valued any
  certifications primarily because they indicated
  that the job candidate or employee was serious
  about their career and self-motivated enough to
  invest in professional development and in
  validating his or her skills. Certification also
  provided an external assessment of those skills
  by some objective measure so as a manager, I felt
  more confident that the person would at least be
  familiar with some basic concepts in their area
  of certification. The ICCP has worked with some
  managers to administer exams, just to provide an
  external assessment of employee skills on a team
  so training and development could be more
  focused.
• On the other hand, I have heard some managers
  express skepticism about the value of
  certification. This is based on perceptions that
  certifications just test a person's ability to
  take exams and don't demonstrate real skills, or
  that they are just another source of revenue for
  product vendors. Unfortunately, this undermines
  the credibility of certification in our field.
  Because of this, individual employee sometimes
  have to "sell" their certification to his or her
  managers and be able to clearly articulate why it
  adds value.

83
Institute for Certification of Computing
Professionals (ICCP)

• Why is certification good for the individual? How
  do certifications benefit individuals?
• Certifications can make a resume stand out - for
  the same reasons described in 3. It just sends a
  message to current and potential employers that
  you are serious about learning and growing in
  your chosen profession. It's also a
  self-assessment. Sometimes we know more than we
  think we know, or vice-versa. Going through the
  process of getting certified helps to validate
  what you know and areas that you may want to work
  on to improve your knowledge or skills. I've seen
  a lot of people gain more confidence in their
  skills after getting certified, which also shows
  in an interview and on the job.

84
Institute for Certification of Computing
Professionals (ICCP)

• Does your company support employees obtaining
  certifications (financially and in "time spent
  getting certified")? Do you know companies that
  support this? Is this a negotiable benefit when
  accepting a position?
• My current employer (EdCC) supports and
  encourages instructors to get certified in the
  areas they teach, and there is often funding for
  this since it improves the credentials of the
  instructor. I teach exam-prep courses for the
  CDMP, and most of the people who go through this
  get some support from their companies. Often it
  just takes asking their manager and explaining
  what the certification is. Employers don't always
  know what's out there, but once you get
  certified, some managers will encourage others to
  get certified as well. Through my work with ICCP,
  I know there are big companies like IBM, InfoSys
  and some government agencies that are beginning
  to encourage and even require I.T. employees
  within the company to get some kind of
  certification that's appropriate to the jobs they
  are in. For companies that provide consulting
  services, and independent co