Human Performance Technology

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Human Performance Technology

• Understanding How Our Transferable Skills
  Translate in the Corporate Business Sector
• David Daniels, University of Washington
• Anton Zanotto, Western Washington University

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Program Overview

• Define Human Performance Technology
• Foundational Aspects
• Specific Concepts
• Connections with Housing/Residence Life
• Higher Education and Student Affairs
• Staff and Student Training

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Defining Human Performance Technology

• Definition
• Using an engineering approach to attaining
  desired accomplishments from human performers
  (staff members)
• Systematic
• Systemic
• Grounded in Theory

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HPT is Systematic

• Organized and applied in a methodical manner
  meant to be
• Effective
• Results-Oriented

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Effective

• Working to create performance improvements for
  desired results
• Not necessarily focused on efficiency
• Student Staff Supervision
• Focusing on individual development
• Encouraging balance of academic,
  paraprofessional, and personal responsibilities

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Results Oriented

• Emphasis on obtaining results
• Results come in very different formats
• Residence Hall Environments
• Encouraging being challenged AND creating a
  safe environment for students

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HPT is Systemic

• HPT focuses on how individuals and groups work
  within a system, and seeks to consider
• Ethical constraints
• Organizations as well as individuals
• Interventions
• A comprehensive view of the parts of a system

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Ethical Constraints

• Existing ethical standards
• Adding value to environment
• Promoting the use of validated theories
• Working collaboratively
• Continually developing/improving self
• Practicing integrity
• Maintaining Confidentiality
• Student Affairs
• CAS Standards

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Organizations and Individuals

• Understanding that organizations are made up of
  people
• Appreciation of organizational inertia in
  conjunction with individual influence
• Departmental Policies
• Managers vs. Staff
• Professionals vs. Student Staff

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Interventions

• Interventions, both organizationally and
  individually, serve as targeted tools for
  specific issues
• Student Affairs
• Supervision
• Conduct
• Conflict Resolution/Counseling

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Comprehensive

• HPT considers the individual and the group
  together
• Evaluation of various aspects of a
  situation/group
• Student Development Theories
• Overlaying Theories to get holistic perspective
  (Baxter Magolda, 2001 Jones McEwen, 2000)

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HPT is Grounded

• HPT is grounded in scientific theory and
  empirical evidence, leading to
• Increased Productivity
• Designed and Developed individuals and groups
• Focus in Student Affairs on Information Based
  Decision Making

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Increased Productivity

• Productivity includes quality and quantity
• Provision of value added experiences
• Justifying Staff Development
• Better relationships
• Clearer goals
• Greater group unity

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Design and Development

• Includes preparation of clear plans based on
  theory and best practices
• Student Staff Training
• Developing a logical set of training objectives
• Clearly laid out goals

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Why does any of this matter?

• Reframing the discussion
• Seeing over the University walls
• Were not as different as we seem

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Take Aways

• HPT offers a structured way of approaching our
  work in Housing/Student Affairs
• Many of our current practices are similar to and
  can learn from those in the corporate world
• Our skills are transferable!

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Questions?
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Resources

• Baxter Magolda, M. (2001). Making their own way
  Narratives for transforming higher education to
  promote self development. Sterling, VA Stylus.
• Evans, N.J., Forney, D.S., Guido-DiBrito, F.
  (1998). Student development in college Theory,
  research, and practice. San Francisco, CA
  Jossey-Bass.
• Jones, S.R. and McEwen, M.K. (2000). A conceptual
  model for multiple dimensions of identity.
  Journal of College Student Development, 41, 4,
  405-414.
• Pershing, J.A. (Ed.) (2006). Handbook of human
  performance technology. San Francisco, CA
  Pfeiffer.