Check Sheet Implementation

1
Check Sheet Implementation

• Utilizing Check Sheets to Improve Quality

2
Contents

• Check Sheets Defined
• Brainstorming Exercise
• Creating Check Sheets
• How they work Benefits/Problems
• Real World Example
• Practice Exercise

3
Check Sheets Defined

• What is a check sheet?
• A basic tool for monitoring quality improvement
  processes
• A simple data collection device
• There are two varieties of check sheets
• Tabular Example
• Schematic Example1

4
Check Sheets Defined

• Common Types
• Distribution Check Sheets
• Used to collect data in order to determine how a
  variable is dispersed within an area of possible
  occurrences
• Location Check Sheets
• Highlights the physical location of a
  problem/defect in order to improve quality
• They may also utilize visual(schematic) drawings
  of areas in order to record where problems are
  occurring

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Check Sheets Defined

• Common Types, Continued
• Cause Check Sheets
• Used to keep track of how often a problem happens
  or records the cause to a certain problem.
• Classification Check Sheets
• Used to keep track of the frequency of major
  classifications involving the delivery of
  products or services

6
Optional Brainstorming Exercise

• Creating a Check Sheet
• In groups of three to five people, brainstorm a
  simple process, which can be internal or external
  of the organization, and create a list of
  questions that should be answered by the check
  sheet process.

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Creating Check Sheets

• Step One
• Identify the question
• Develop and understand the question(s) that need
  to be answered before the data collection process
• Step Two
• Identify potential problem areas
• Outline the production process
• Figure out the potential processes that could be
  causing defects
• Get employees involved who know the processes well

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Creating Check Sheets

• Step Three
• Tracking problems/defects
• Construct a tabular or schematic diagram in order
  to track problems in production processes
• Step Four
• Recording problems/defects
• Physically record every instance that a
  problem/defect is encountered

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Benefits

• Efficiency/Speed
• Systematic and Organized
• Ease of use/Simplicity
• Can be used in conjunction with other charts and
  diagrams for a more in depth analysis

10
Problems

• Data Inaccuracies
• Check Sheet Biases
• Exclusion
• Interaction
• Perception
• Operational
• Nonresponse
• Estimation

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Real World Example

• Mitsubishi Motors
• http//www.mitsubishi-motors.co.jp/inter/NEWS/0010
  -03/n001020.html
• Mitsubishi motors has defects in several car
  models and they use check sheets to track the
  defects in order to improve their production
  processes
• The check sheet link is
• http//www.mitsubishi-motors.co.jp/inter/NEWS/0010
  -03/n010215a.html

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Check Sheet Exercise

• Creating a Check Sheet
• In groups of three to five people, choose a
  simple process, which can be internal or external
  of your organization, and create a check sheet
  that would seem most appropriate for the process
  you chose.
• The design of the check sheet is to be determined
  by the group.
• Refer to previous examples for ideas of how or
  where to begin if necessary.
• Paper clip experiment

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Summary

• Check Sheets should be easy to use
• Since data is gathered quickly, simplicity
  reduces margin for error.
• As a rule of thumb, keep it simple
• Only record relevant data
• Use Check Sheets for quick analysis
• Do not try to make general assumptions from data
  that is collected. In order for a more detailed
  analysis, data needs to be grouped by region,
  machine, process, etc. and should be used in
  conjunction with other quality tools.

14
Bibliography

• Sources for more information
• Quality Progress Magazine
• An excellent source for just about any quality
  related issue you can think of, there are many
  great articles that are available in past issues
  that continue to be used by modern organizations
  as well as many new ideas for quality improvement
• www.qualityamerica.com
• Contains training, software and other information
  as well as an online store for many quality
  improvement devices
• www.freequality.org
• Free website for many quality training and
  improvement sources