Argentina

1
Managing People and Organisations
International Training Development Program
Motolora Mobile company

• Argentina

2
Agenda

• Introduction
• Cultural Differences - Theories
• Tackling the Cultural Differences- A Series of
  Practical Training Programs
• Recommendations

3
Who We Are

• Introduction Vera Walker
• Cultural Differences Theories Prachak
  Manosuthi
• Tackling the Cultural Differences A Series of
  Practical Training Programs
• Stage One- Vivian Luan
• Stage Two- Kai Jiao
• Stage Three- Wichanan Vanichkul
• Recommendation - Vivian Luan

4
MOTOROLA

• An American Based Multinational Company
• Present over 100 countries with employees of
  60,000 (until 2006)
• Gross Sales of US42 billion (2006)
• Products mainly on communication devices such as
  mobile handsets, base stations and routers etc
• Source www.motorola.com

5
Manager Profile

• Name Ms. Anna Smith
• Age 28 (14/ 06 / 79)
• Nationality Argentina
• Religion Roman Catholic
• Status Single
• Position Marketing Manager
  
• Residence Buenos Aires
• Languages Spanish
• English
• Qualification Bournemouth University, England
• MA International Marketing Management,
  (2000-2001)

6
Structure of Position
General Manager
Marketing Manager
Finance Manager
HR Manager
Manufacturing Manager
Line Manager A
Line Manager B
Line Manager C
Line Manager D
team B
team A
team D
team C
7
Country Location
Argentina
Pakistan
8
Country Information
Buenos Aires Capital Islamabad
Roman Catholic 92 Religions Muslim 97
40,301,927 (rank 32) Population 164,741,924 (rank 8)
Spanish (official), English, German, French Languages Punjabi 48, Urdu (official) 8, English (official)
republic Government federal republic
US 608.8billion GDP US 437.5billion
Argentine peso (ARS) Currency Pakistani rupee (PKR)
3.0543 per US   60.35 per US
mostly temperate arid in southeast Climate mostly hot, dry desert temperate in northwest
food processing, motor vehicles, textiles, chemicals and petrochemicals Industrials textiles and apparel, food processing, pharmaceuticals, paper products
www.cia.gov/library/publications/the-world-factboo
k/index.html
9
Culture Differences
between Argentina and Pakistan
10
Argentina - Pakistan Culture

• The different aspects
• - Hofstedes theory
• - Other important differences
• The similar aspects
• - Context theory of Hall
• - Other important similarities

11
Cross Cultural Difference Argentina and Pakistan
PDI Power distance index IDV Individualism
MAS Masculinity UAI Uncertainty Avoidance
Index LTO Long Term Orientation Source
http//www.geert-hofstede.com/hofstede_dimensions.
php?culture15culture266
12
Differences reflected from Hofstedes
theory
Argentina Pakistan
Power distance Respect boss More respect boss
Indiv Collectiv Relationship based on contract Relationship based on trust
Uncertainty avoi Usual / need tough regulations Unusual / uneasy with tough regulations
Masc feminine Decisive boss Less decisive boss expected
13
More Differences
Argentina Pakistan
Less hidden meaning More hidden meaning
Small talk before starting business discuss Prolonged talk before starting business discuss
Uneasy Jan, Feb, mid of July and 2 weeks bef aft Christmas Uneasy Ramadan Easy late morning early aftnoon
A difficult time disagreeing Emotional negotiator
14
Similarities reflected from Context theory

• High context culture.
• Southern America and Southern Asia
• An atmosphere of trust for business interaction
• Giving priority to context rather than word
• Implicit communication
• Polychronic pattern
• Low territory

15
More Similarities

• Relationship-driven culture
• Non-controversial conversation
• Face-to-face business communication
• Positions of authority and seniority
• Appointment needed
• Open-door policy
• Bureaucratic
• Hierarchical order

16
Training Programme
17
Stage One Stage Two Stage Three
Pre-departure Training
Post-Arrival Training
Post-Arrival Training
Re-Entry Training
Departure day
Re-Entry Day
18
Training Courses Schedule
Stage One Stage Two I Stage Two II Stage Three
Course Pre-Departure On Arrival Supporting Programs Re-Entry
Location Buenos Aires Karachi Karachi Karachi
Duration Two weeks First Week On-Going Two weeks
19
Stage One Pre departure

• Host Country Information
• Introduction To Culture
• Course
• Culture Awareness
• Managing Multi-culture team
• Provider
• Communicaid Global Communication

• Language
• Course business language in English
• Location Buenos Aires
• Duration
• 2 weeks (40 hrs)

20
Managerial skills for International Business

• Cross-cultural management
• skills
• Negotiation and communicating
• Leadership and Motivating
• International team building
• Managing conflict in international business
• Understanding global political and market
  environments

• Personal adaptability
• Adjustment to new environments
• Cultural awareness
• The lifestyle and career dilemmas of the
  executive

http//www.insead.edu/home/
21
Stage Two on Arrival
Schedule of the training
Course
Adjustment of Cultural Shock
9-10am 10-11am 11-12pm 12-1pm 1-2pm 3-4pm 4-5pm Evening
Day 1 N/A N/A Office Tour Business Lunch A Tour of Karachi A Tour of Karachi A Tour of Karachi N/A
Day 2 Introduction Session Former Meeting with Local Colleagues Former Meeting with Local Colleagues Business Lunch Free Time Free Time Free Time Welcome Party
Day 3 N/A Session on how to deal with cultural shock Session on how to deal with cultural shock Business Lunch Free Time Free Time Free Time Free Time
Day 4 Business Skills Introduction Business and Culture Business Skills Etiquette and Protocol Business Skills Etiquette and Protocol Lunch Break Business Skills negotiations Business Skills negotiations Self Reflection Time Self Reflection Time
Day 5 Business Skills Team Building N/A Business Skills inter Cultural communication skills Lunch Break Business skills cross cultural management Business skills cross cultural management Self Reflection Time Self Reflection Time
22
Continual Supporting Programs

• Time 4-5pm Friday Every Two Weeks
• Venue via Internet and Telephone
• Aim Continue Support
• Skills will develop at the end of the course
• Understand different cultures and Values
• Bridge the differences
• Manage the differences, resolve the conflicts
  and build on each others ideas

23
Stage ThreeRe-entry

• Providing assistance for home country return
• Reduce the re-entry shock
• Consultancy and work group with new colleagues
• Meeting with Motorola Management Team
• Constant family contact specially prior departure

24
Total cost
Stage Duration Course Est. Cost
One Two Weeks Language 1,500
One Two Weeks Culture Awareness 3,500
Two One week Training Activities Culture shock 2,000
On- going Continual Activities 1,850
Three Two weeks Re-entry Preparation 2,500
Travel Plane tickets Accommodation Plane tickets Accommodation 2,850
Total 14,200 Total 14,200 Total 14,200 Total 14,200
25
Recommendations

• Chaotic political situation
• But this programme can be
• applied once situation is
• settled
• Program could still be
• applicable to the countries
• with similar culture (i.e India)

26
ThanK You
Any Question?
27
Reference

• Hofstede G (1982) Cultures Consequences
  International differences in work-related values
  London Newbury Park
• Harris P (1991) Managing cultural differences
  London Houston
• Harris P (2004) Managing cultural differences
  Global Leadership strategies for the 21st century
  Boston, Amsterdam Elsevier/Butterworth-Heinemann
• Motorola www.motorola.com
• Country information www.cia.gov/library/publicat
  ions/the-world-factbook/index.html
• Hall Hall, 1990, cited from Mullins 2002
  http//www.geert-hofstede.com/hofstede_dimensions.
  php?culture15culture266
• Ticket http//www.edreams.pt/edreams/shared/amad
  eus3/FareItineraryView.jhtml?_requestid234451
• Training course (Accessed on the 15th, Jan,
  2008)
• http//www.insead.edu/home/
• http//www.communicaid.com/
• http//www.intercultural-training.co.uk/cros
  singcultural.asp?gclidCI_v4OqJ-JACFQvolAodPhpDqw