HSE National Life Events Online www.certificates.ie

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HSE National Life Events Onlinewww.certificates.i
e

• An online ordering system for birth, adoption,
  marriage, partnership,
• still-birth and death certificates

Joint project Civil Registration Service Eastern
Area ICT e-Services Section HSE
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The Good News!!

• lt2000
• Significant Savings
• Income of 250k year one
• Ongoing review of resources
• Simple concept
• Built using internal expertise
• Not a consultant in sight!!!

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Who are we?

• Civil Registration Service (CRS) is responsible
  for
• registering life events and issuing certificates
  of births, deaths, marriages and civil
  partnership
• Performing Civil Marriage Ceremonies and Civil
  Partnership Registration
• Managed by the HSE on a regional basis
• (8 regions)
• National service with International dimensions

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Facts Figures 2009

• Income 7.65m
• Life events registered 127,155
• Certificates issued 530,000
• 1 million phone calls pa.

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Background to website

• Changes in legislation
• Front line operation
• Increasing number of phone calls
• Impact on other core services
• As provided in legislation e.g. serving of notice
  of intention to marry/partnership

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Before the website development

• Certificates could be purchased
• (a) at time of registration
• (b) walk-in customers
• (c) by telephone
• (d) by post
• Normal certificate purchase taking 12mins
  (approx) by phone
• Certificates of adoption and still-birth only
  available from Office of the General Register,
  Roscommon

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Benefits

• Centralised application system
• Greater accessibility
• Ability to order online from any location
  worldwide, 24/7
• Time savings (Customer/Staff)
• Quantifiable workload
• Efficient use of resources
• Workload balancing
• Time management

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Go live to date

• Countries
• Australia
• Bahrain
• Belgium
• Bermuda
• Canada
• Switzerland
• Czech Republic
• Finland
• Germany
• United Kingdom
• Guernsey
• Greece

• Ireland
• Isle of Man
• Jersey
• South Korea
• Spain
• Martinique
• New Zealand
• Turkey
• United States of America
• South Africa

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Statistics
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Success Factors

• Using internal development resources
• User-friendly
• Staff involvement
• Buy in from all stakeholders
• Project Management Methodology
• BPM BPR

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Work-flow analysis - before
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Re-engineered Workflow after development
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IT Architecture
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Future Where next?!

• More detailed management reporting development
• Outline Plan for Version 2
• Integration with CRS computer system
• Public Service User Registration

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Certificates.ie

• Thank you
• Save time Buy on line