BPR OVERVIEW

1
BPR OVERVIEW

• Fundamental rethinking and radical redesign of
  business processes to achieve dramatic
  improvements in critical contemporary measures of
  performance, such as cost , quality, service and
  speed
• A start to finish holistic view of related set of
  activities that deliver value to a customer - TI

2
BPR OVERVIEW

• Michael Hammer July- August 1990, HBR
  Reengineering strives to break away from the old
  rules about how we organize and conduct business,
  by recognizing and rejecting some of them and
  then finding imaginative new ways to accomplish
  work
• Paul Dickson Tropophobia
• Adam Smith The Wealth of Nations 1776

3
BPR OVERVIEW

• Flexible, lean, innovative and dedicated
• Why do we do what we do at all
• New world for business - 3Cs Customer,
  Competition, and Change
• Not working harder, but learning to work
  differently

4
BPR OVERVIEW

• Henry Ford (Ford Motors) Alfred Sloan (GM)
• Discontinuous Thinking Identify and abandon the
  outdated rules and assumptions
• Reengineering capitalizes the existing
  characteristics with changing scenarios