Alternative Desktop Solutions

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Alternative Desktop Solutions

• Emerging Secure Managed Client (SMC)
• Richard Cheston,
• Executive Director Distinguished Engineer

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Alternative Desktop Why Now?

• Environmental factors increasing pressure for new
  solutions
• Audit/Control requirements such as Sarbanes
  Oxley, etc.
• New legislation i.e., eDiscovery
• Desire for Green solutions
• Security and Identity theft grow
• Disasters
• Technology Improvements bringing forth new
  solutions today
• Server blades virtualization (VMWare ESX, GSX,
  VDI)
• Software virtualization (MS Softricity, Altiris
  SVS, LANDesk Thinstall)
• Network bandwidth
• Video Compression
• Emerging Technologies will improve over current
  offerings
• Redirect native windows requests to virtual
  devices Hypervisor
• Effective boot over network iSCSI
• Intel Vpro technologies

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Alternative Desktop Current Market Offerings
Blade Server Farm
VMWare ESX, Citrix ICA, MS RDP
Server/DT Blade
Scalable and high availability
Windows experience for low graphics application
Potential lowest cost, but limited function
PC like device with local processor power
Display device w/ remote processing
Display device running VMWare VDI
Thin Client
Server/DT Blades
Virtualization
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Secure Managed Client (SMC)

• Lenovo Storage Array (LSA)
• Built on iSCSI SAN
• Tuned for SMC
• Available in Rack
• Workgroup LSA planned for 1H09
• Evaluating future LSA Appliance

• SMC Client
• M57P available today
• Initially desktop w/o HDD
• Future - optimized design
• Total solution is green

• Software Stack
• Management console
• Connection Manager
• SAN Provisioning

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SMC - The Safest Alternative Desktop Solution
To Pilot

• Re-provision
• Switch back to a traditional PC without any
  need for replacing hardware if the SMC solution
  does not meet expectations
• Example
• 1,000 ThinkCentre M5x systems used for pilot
• However, all M5X systems are configured as SMC
  devices
• If pilot is successful, all ThinkCentre M5x stay
  SMC devices
• If pilot does not meet customers expectations,
  the SMC ThinkCentre can be configured back to
  be a traditional PC
• No need to replace any hardware or leave parts
  on the floor
• ISCSI SAN can be re-used as backup storage for
  desktops or elsewhere
• SMC mitigates the migration exposure from moving
  to an alternative desktop solution

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SMC Summary of Potential Hard Cost Savings
Chart of Account MINIMUMSMC Savings Frequency MINIMUM3 year savings Comment
IMAC Install gt 150 Per Install gt 150 User just logs on
IMAC Move gt 100 Per Move gt 100 Supports free seating
Break Fix gt 80 Per Year gt 240 No need for desk side support
Retirement /Disposal gt 15 Per Retirement gt 15 Stateless device no HDD to scrub or crush
Change Management gt 25 Per Year gt 75 OS upgrades migrations simplified
Facility Power gt 25 Per Year gt 75 Solution power savings
Data Management gt 30 Per Year gt 90 Recovery without need for help desk or desk side support visit
Monitoring / Event gt 15 Per Year gt 45 Less labor used for problem determination
CAPEX Hardware gt 80 Per User gt 80 Increases depreciation cycle
CAPEX Software gt 150 Per User gt 150 Includes license monitoring optimizes usage
CAPEX Facility - 5 Per User - 5 Centralizes storage in one or few areas
Security gt 25 Per year gt 75 Less helpdesk calls.
Asset Administration gt 15 Per Year gt 45 100 inventory control
Ability To Execute in Savings! At execution in Savings! Physical implementation forces best practices
Service Desk gt15 Per Year gt 45 Less helpdesk calls, shorten resolutions via image roll-backs, etc.
Training gt75 Per Install gt 75 High consistency reduces complexity
Peer to Peer Support Soft Cost Per year Soft Cost Minimize time needed for Peer to Peer support
SMC has the potential to save up to 1,100 -
3,600 over 3 years compared to a well managed PC
environment
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Alternative Desktop Functional Comparisons vs
Tradition PC
Function Traditional PC SMC Thin Client Server Virtualization
Video/Audio performance same as traditional PC Yes Yes No No
Peripherals compatibility with traditional PC Yes Yes No No
Personal settings same as traditional PC Yes Yes No No
Printer Compatibility and speed same as traditional PC Yes Yes No No
Application compatibility Yes Yes No No
Same OS image as traditional PC Yes Yes No No
Same hardware compatibility testing Yes Yes No No
Identical DRIVER mapping Yes Yes No No
Identical FOLDER mapping Yes Yes No No
Identical OFFICE templates Yes Yes Yes No
Identical SCREEN refresh rates and drivers Yes Yes No No
Identical MOUSE tracking and drivers Yes Yes No No
Identical USB support Yes Yes No No
Support Free seating Yes Yes No No
Support Alternative Boot Yes Yes No No
Requires additional hardware/OS testing No No Yes Yes
Requires additional cooling and power in data center No No No Yes
Requires duplicate Help Desk training No No Yes Yes
Requires management of virtualization No No No Yes
Requires IT skills in SAN management No Yes Yes/No Yes/No
Option for remote mobile users Yes No No No
Depends upon OS. Most thin clients are not
standard MS OS
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Secure Managed Client Diskless Client
Architecture
Boot Manager iSCSI controller
User Operating System (UOS)
(Vista)
(Linux)
Hypervisor
(Xen)
iSCSI Boot FW
Physical Hardware
LANDesk Core
LanDesk
Server
Intranet/ Internet
Boot
Image
UOS image (R/W)
User 0
User 0 User N
User OS
User Data
User x
iSCSI SAN
User N
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Benefits Hierarchy Of Consolidated Computing
Fidelity With True Windows PC
No Additional IT Staff Needed
Added Value of Secure Managed Client
High Video Performance

• Highest user satisfaction its a PC!
• Any app or option that works on a PC, works on
  SMC
• SAN based, not Server based
• No distance limitations
• No graphics differences to PC
• Supports suspend modes
• Same corporate image
• No application changes

Safest Investment
Lowest Power and Cooling
Flexibility
Enhanced Security
Centralized Maintenance
Building on the Benefits of Server Based
Computing
Lower TCO
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Alternative Desktop ROI Comparison
Current Cost Structure per seat HW Cost Base lined via Traditional PC SW Cost Base lined via Traditional Console 3 yr TCO Cost Facilities Cost ROI
Thin Client 52 82 1200 1,700 104
Desktop Virtualization 195 336 1800 6,500 - 19
SMC 95 100 (SA) 2100 580 288
Desktop Blade 172 to 213 110 2100 8,700 - 23
Traditional Desktop Baseline Baseline 7200 Minimal -
Note ROI is a customer implementation analysis
relative to a DT baseline
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SMC - Proposed Time Line Leading Up to Launch
CY 1Q08 CY 2Q08 CY 3Q08 CY 4Q08 CY 1stH09
Jan-Mar Apr-June July-Sept Oct-Dec Jan-June
Early Demos Pilot 1 Units Support for - ThinkCentre M57P Pilot 2 Units Keynote presentation Oct 13th Gartner IT Symposium GA NA SMC Device - Built on TC GA ROW May Feb Support for - ThinkCentre all M58Ps

• Beta Customers
• Nortel
• Nationwide
• RBC
• Coca Cola Company

• Agreed Customer
• Nortel

• Pilot Customers
• Xpedia.com
• Penn State
• Bryant University
• Plus 20 more

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Desktop Segmentation and Positioning
Task Data Entry Worker
Knowledge Worker
Power user Technical Worker
Full
Secure Managed Client
VDI
Windows PC Fidelity
Thin Clients
of users
Limited
Business Functions
Repetitive
Adaptive
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Backup
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SMC - Complex Problem, Simple SolutionIts just
a PC with remote storage

• Multiple solutions that solve the same problems
• Today's virtualized solutions are complex and
  require the customer to integrate with multiple
  vendors
• SMC is built on industry standard solutions
• SMC is storage based

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SMC vs Streaming

• While Streaming is the closest technology
  solution to SMC, there are significant functional
  and costs differences
• Overall cost of SMC solution is significantly
  lower than Streaming

Streaming SMC Comments
Back-end Server up to 100 users per iSCSI up to 150 users per Servers harder to deploy w/ higher TCO
Additional back-end Typically requires VMWare NAS 100 additional cost per user plus DataCenter
Streaming software i.e., Ardence Ardence software _at_ 250/user Does not require special software SMC identical to PC. SMC can run Ardence if desired.
Network boot PxE iSCSI PxE requires PxE servers or opening ports.
Functionality compared to standard PC Doesnt support any power management Same as a standard PC Streaming doesnt allow suspend, hibernate
Patch management imaging Requires unique packaging and testing Same as a standard PC Requires unique image
Software isolation i.e., Softricity, SVS, Thinstall Must streams both OS applications Stream either on none
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Disaster Recovery and High Availability Options
for SMC

• Three Levels of Enhanced Protection
• Advanced Snapshots
• Protect data from logical errors (accidental
  deletions or virus attack)
• 1024 Snapshots for multi-user, multi-restore
  points
• Zero degradation when creating additional
  snapshots
• Multi-level scheduling of snapshots
• Rollback terabytes of data in a second
• Asynchronous Replication
• Copy data to remote disaster recovery site for
  restoration/recovery process
• Snapshot Assisted Replication greatly reduces the
  amount of bandwidth needed
• Flexible replication configurations one-to-many
  locations, disk array or tape backup
• High Availability and Failover
• Active/Passive and Active/Active mirroring
  between two SANs
• Automatic Fail-over/Fail-back
• Configurable Load Balancing and Failover settings
• Zero downtime, even in the unlikely event of
  complete SAN failure

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SMC Software Solution Overview

• IT Functionality
• Hardware Inventory
• Software Inventory
• Software Distribution Patching
• Remote Control
• Image Management
• User Management (connection broker)
• Report Generator
• Executive Dashboard
• Intel vPro Management
• Software License monitoring
• Alert Management
• Storage Array Configuration
• Storage Array Management

• Business Functionality
• Weekly web reports
• Aggregated corporate summary
• Average end-user
• Response time during the day
• Response time for desktop and web based
  applications
• Bandwidth usage during standard operation
• Average Windows and web based application usage
  and availability
• Average power consumption
• Average printer utilization (local and network
  printers)

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Secure Managed Client Servicesprovided by Lenovo
Professional Services

• Proof Of Concept (POC) 8,250 T/L
• Lenovo provided evaluation hardware five system
  kit provided
• Two day on-site, setup and deep demonstration
• Two weeks customer preformed testing
• One day on-site, post project results analysis
• Prototype Pilot projects 49,500 T/L
• Designed as a follow-on to POC
• Customer provided hardware up to 50 systems
• Single use case proven in customer environment
• Solution customization and architectural design
• Integration into customers system management
  solution
• Seamless hand-off to large scale implementation
  team
• Part numbers
• Billable services part number 43R1522 165 /
  hour
• Travel expenses part number 43R8859 billed at
  actual expense incurred

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Alternative Desktop Potential TCO Comparison
Note http//www.principledtechnologies.com/Clien
ts/Reports/Intel/ComputeModelTCOCalc1107.xls SMC
TCO is estimated based on well managed PC savings
SMC delivers the lowest TCO of any Desktop
Alternative

• All managed delivery models reduce TCO versus a
  typical desktop PC
• TCO of server-side models impacted by higher
  infrastructure costs (servers, network, storage,
  facilities)
• Power is a minor TCO element (3-5)

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Resource Audit on Lenovo SMC Devices
Resulting in
High CPU
Interact ES for ThinkVantage Technologies
Lenovo and Serden www.serden.com/lenovo
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