Quality Improvement Model

1
Quality Improvement Model
Define Process
Select Measures
Collect Interpret Data
IsProcessStable?
No
Investigate Fix Special Causes
Yes
IsProcessCapable?
No
Improve Process Capability
Yes
Develop Control Plan to Maintain Current Process

• Purpose To provide a sequence of steps to
  improve any process so that the customers will
  realize the highest quality and value.

2
Define Process
Define Process
Select Measures
Collect Interpret Data
IsProcessStable?
No
Investigate Fix Special Causes
Yes
IsProcessCapable?
Improve Process Capability
No
Yes
Develop Control Plan to Maintain Current Process
Purposes

• 1) Communicate to an individual or a team a clear
  understanding of the process under study.
• 2) Establish improved and consistent process
  operations.
• 1) Identify and list Suppliers, Inputs, Outputs,
  and Customers (SIPOC/Big Block)
• 2) Develop flow chart of process steps
  (Schematic).
• 3) Develop process map
• 3) Assure understanding of related procedures.
• Verify practice vs. procedure of S.O.P's
• 1) Process Map Excel Workbook
• 2) Flow Charts or Schematic/SIPOC or Big
  Block/Process
• Map/Detailed Process Map
• 3) S.O.P's

Activities
Tools
3
Select Measures
Define Process
Select Measures
Collect Interpret Data
IsProcessStable?
No
Investigate Fix Special Causes
Yes
IsProcessCapable?
Improve Process Capability
No
Yes
Develop Control Plan to Maintain Current Process

4
Collect Interpret Data
Define Process
Select Measures
Collect Interpret Data
IsProcessStable?
No
Investigate Fix Special Causes
Yes
IsProcessCapable?
Improve Process Capability
No
Yes
Develop Control Plan to Maintain Current Process
5
Is Process Stable?
Define Process
Select Measures
Collect Interpret Data
IsProcessStable?
No
Investigate Fix Special Causes
Yes
IsProcessCapable?
Improve Process Capability
No
Yes
Develop Control Plan to Maintain Current Process
6
Investigate Fix Special Causes
Define Process
Select Measures
Collect Interpret Data
IsProcessStable?
No
Investigate Fix Special Causes
Yes
IsProcessCapable?
Improve Process Capability
No
Yes
Develop Control Plan to Maintain Current Process
7
Is Process Capable?
Define Process
Select Measures
Collect Interpret Data
IsProcessStable?
No
Investigate Fix Special Causes
Yes
IsProcessCapable?
Improve Process Capability
No
Yes
Develop Control Plan to Maintain Current Process
8
Improve Process Capability
Define Process
Select Measures
Collect Interpret Data
IsProcessStable?
No
Investigate Fix Special Causes
Yes
IsProcessCapable?
Improve Process Capability
No
Yes
Develop Control Plan to Maintain Current Process

9
Develop Control Plan to Maintain Current Process
Define Process
Select Measures
Collect Interpret Data
IsProcessStable?
No
Investigate Fix Special Causes
Yes
IsProcessCapable?
Improve Process Capability
No
Yes
Develop Control Plan to Maintain Current Process