METRICS DEPLOYMENT

1
METRICS DEPLOYMENT

• The following slide provides an example of how
  metrics deployment might be evaluated in an
  organisation.
• Notes explain the way the slide has been used.
• Please do not attempt to use these slides as part
  of a presentation until you have read and fully
  understood the relevant sections of the website,
  you know how each slide builds, and you are clear
  on the points you wish to make with them

2
RESPONSE TO How is performance evaluated
currently?
KEY 0. Measure is currently planned 1. Base
data exists 2. Overall (System) indicators are
collated 3. Results are graphed 4. Graphs show
current trends 5. Graphed trends and targets are
prominently displayed

• Overall Goals Departments
• Throughput
• Deliverable Quality
• Delivery Quality
• Customer Satisfn.
• People Resource
• Internal Controls
• Internal Efficiency
• Improvement

Department impacts goal