Team Effectiveness

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Announcements

• Jim Richard, Pepsico, coming on Tuesday
• Lunch with Havertys CEO on Tuesday, 10/12, 1230
  p.m.
• 5 students

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Test Issues

• Most important driver of happiness?
• Touchpoints
• Table Stakes for the test

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Test Results

• 1100 results
• Average 84.37
• Median 84
• Range 54 to 100
• As 13 (29 of class)
• Bs 25

• 935 results
• Average 81.22
• Median 85
• Range 44 to 99
• As 18 (38 of class)
• Bs 9

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Touchpoints with your Client

• Examples?

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What did you Hear?
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Turnkey Solution

• Ready for immediate use

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BDPs for Phase I

• Value-Added Research
• Meets the Requirements
• Class Concepts Applied
• Wow Factor
• Client-centered
• Professionalism

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Value-Added Research

• Data that will aid decision-making
• Focused data
• Data that differentiates you from other teams
• Reaches the right level of specificity
• Well-referenced easy to get to original source
  (use bibliography guidelines)
• Draws conclusions from research
• Do not let client draw his own conclusions in a
  written report

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Client-Centered

• Use client language
• Make client feel that you get it
• They know me
• They value me
• They listen to me
• They share my values
• Build your personal, emotional relationship with
  the client
• Materials complement look and feel of client

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Professionalism

• Look and feel of materials
• Easy to read and retain
• Charts helpful
• Proper grammar, punctuation and no typos

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• 10/7/10 Open House and Tours at EC (530 to 730,
  structured QA from 600 until 700)
• 10/8/10 CANCELLED Conference Call with Michael
  Burcham at 900 a.m.
• 10/12/10 Phase One Report due, Team Evaluation
  due
• 11/1/10 Conference Call with Michael Burcham at
  1100 a.m.
• 11/4/10 Phase Two Deliverables due, Team
  Evaluation due
• 11/15/10 Conference Call with Michael Burcham at
  1100 a.m.
• 11/18/10 Phase Three Deliverables due, Team
  Evaluation due
• 12/3/10 Conference Call with Michael Burcham at
  900 a.m.
• 12/5/10 Dress Rehearsals (10 to 3 p.m. for
  section 2, 5 to 10 p.m. for S3)
• 12/6/10 Client Presentations at EC (10 to 12
  p.m., 3 to 730 p.m. S2)
• 12/7/10 Client Presentations at EC (10 to 12
  p.m., 3 to 730 p.m. for S3)
• 12/9/10 3 Finalists present to clients in class,
  winners announced, Team Evaluation due

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Team Effectiveness
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High-performing Teams

• Characteristics?

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Horrible Nightmare Teams

• Characteristics?

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Team Effectiveness Model

• Brian Griffith, Ph.D., Director of the HOD
  Program
• Adapted from Anderson, N. West, M. A. (1996).
  The team climate inventory Development of the
  TCI and its applications in teambuilding for
  innovativeness. European Journal of Work and
  Organizational Psychology, 5, 53-66

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• Shared implies
• Cooperation
• Commitment
• Vision implies
• Direction
• Clear Purpose
• What are your goals?
• An A on the project
• Not an F

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• Task-focused
• Task orientation
• Effective use of meeting time
• Continuous improvement
• Effective task coordination and accountability
• Relationship-focused
• Good balance between tasks and relationships
• Continuous improvement

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• Balanced participation between members
• Supportive environment
• Open-ended questions
• Paraphrasing
• Explaining (providing evidence and/or reasoning)

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• Withholding judgment
• Appreciation for difference and diversity

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Leaders Task

• Model
• Promote
• Monitor Continually

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Forming Orientation

• Get to know the task and one another
• Learn each other's skills and expectations
• Test each other's commitment and attitude
• Begin to define tasks and roles
• Focus on symptoms and problems not related to the
  task
• Behaviors Polite, impersonal, watchful,
  guarded, excited, awkward, mild tension

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Storming Conflict

• Set unrealistic goals
• Rely on only one person's experience and ideas
• Resist working together
• Make little progress
• Compete for control
• Focus on the task or goal, not on how to get it
  done
• Behaviors Control conflicts, confronting
  people, opting out, frustration,
  conscripts/slaves, subgroups form

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Norming Restructuring

• Have some difficulty, but are making progress
  toward reaching the goal
• Use each other's ideas
• Give and receive constructive feedback
• Set, and usually follow, team ground rules and
  norms
• Value individual differences
• Behaviors Developing skills, clear procedures,
  giving feedback, confronting issues

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Performing

• Make progress toward the goal with speed and
  efficiency
• Work together to diagnose and overcome obstacles
• Use feedback to make changes innovation high
• Find ways to continuously improve how they work
  together
• Behaviors Resourceful, flexible, open,
  effective, mutually supportive

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Ask yourself this question Specifically, what do
we want accomplished when we walk out of the room?
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Meeting Output

• Action Items
• WHO will do it
• WHEN it will be done
• Agreements

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Brainstorming
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What Shamu Taught Me About a Happy Marriage
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What Got You Here Wont Get You There
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First Meeting Agenda

• Introductions
• Decide on meeting times for the remainder of the
  semester that all can attend without fail