NEDRIX

1
NEDRIX

• Protecting Your People, Property, Productivity
  Your Posterior

2

• Bo Mitchell
• 911 Consulting
• President
• Police Commissioner (Ret.)
• Certified Emergency Manager
• CEM, CPP, CBCP, CHCM, CHSP, CHS-V, CHEP CSHM,
  CFC, CIPS, CSSM, CSC, CAS, TFCT3, CERT, CMC

3
Housekeeping

• Emergency Exits
• Copy of Presentation
• Survey
• Cell Devices
• ? ? ? ? ?

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(No Transcript)
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(No Transcript)
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Expert Consultant

• Landmark Legal Cases
• Expected Settlements
• 1 Billion Each
• Failure to Plan
• Failure to Train

7
Speaker Natl

• FEMA
• SHRM
• NFPA

• WSO
• GOV/SEC

8
911 Consulting Clients

• GE HQ
• Subway HQ
• Hyatt Corp HQ
• Health Net
• Gartner HQ
• Swiss Army HQ

• Cablevision
• ExxonMobil
• Goodrich
• Pratt Whitney
• Greenwich Cap
• MasterCard HQ

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911 Consulting Clients

• 14 Secondary
• Western CT Univ.
• Central CT Univ.

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GM Renaissance Center Detroit
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WaldorfAstoriaNY, NY
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7 World Trade CenterNY, NY
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1 WTC 7 WTC
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• POP
• Quiz

15
You?

• HR Dir
• DoS
• VP

• Biz Mgr
• CAO
• CFO
• CEO

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You?

• Tenant?

17
High Rise?
18
POP QUIZ

• Emergency Plan?

19
POP QUIZ

• 1910.34

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POP QUIZ

• NDRF

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POP QUIZ

• NFPA 1600

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POP QUIZ

• ICS
• NIMS

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POP QUIZ

• DHS

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POP QUIZ

• SP

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POP QUIZ

• Shelter
• In
• Place

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POP QUIZ

• 1910.38
• 1910.39

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29 U.S.C. 666(e)
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85
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POP QUIZ

• HDWSI

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POP QUIZ

• Emergency Plan?

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Emergency Planning in US

• 30-80 SAY they Have an Emergency Plan

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EmergencyActionPlan?
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Emergency Plan?

• Called DR?
• About Data?
• Called EAP?
• All Hazards?

• Trained Annually?
• ALL Employees?
• OSHA Compliant?

34
EmergencyActionPlan?
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POP QUIZ

• 500
• Plans
• Reviewed

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POP QUIZ

• OSHA Compliant?

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POP QUIZ

• OSHA Compliant
• ONE!

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FUBAR
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(No Transcript)
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Fair Warning
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Fair Warning!!!

• I Will Be
• Candid

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Everything Is Always My Fault
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Biggest Threat?
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Biggest Threat

• Denial

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Mitchells 6 Phases of Denial
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6 Phases of Denial

1. It Wont Happen to ME
2. It Wont Happen HERE
3. It Wont Happen NOW
4. If it does Happen, it Wont Be that BAD
5. If it is that Bad, my Insurance Co. Will Take
   Care of It.
6. Ohmygod, Why Didnt We Plan for THIS

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WhyPlan Train?
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RiskNeverSleeps? ? ? ? ?
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(No Transcript)
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WhyPlan Train?
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Risk Always Multiplies
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(No Transcript)
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Tell MeWhats Required by Law?
54
Emergency Planning

• Authorities
• Who Is Covered
• Responsible Party

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Why We Plan

• OSHA
• is not a town in
• Wisconsin.

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OSHA

• 29 CFR 1910.34

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Sections 1910.34 through 1910.39 apply to
workplaces in general industry except mobile
workplaces such as vehicles or vessels
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OSHA Exempt?
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OSHA Exempt?

• Churches
• Day Care
• 501(c)(3)
• PDs
• FDs
• Feds

• States
• City Hall
• Private Campuses
• Public Campuses

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Congress Said NO! to all.
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OSHA

• Every Employer in US
• Shall Have EAP FPP
• Without Exception

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Mandatory

• OSHA Regulations
• 29 CFR 1910.38/.39
• Emergency Action Plan
• Fire Prevention Plan

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Mandatory

• State Fire Code

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Everything Is Always My Fault
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NFPA
66
Natl Standard

• NFPA 1600

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Standard

• NFPA 1600
• Recognized in Law by US Congress as the Standard.

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NFPA 1600 Standard

• California
• Florida
• Connecticut

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56,000,000 Live in CA FL1 Out of 6 Americans
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NewYork City
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New York City

• Most Robust Emergency Planning Law in the World

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New York City

• Most Robust Emergency Planning Law in the World
• Inspired by NFPA 1600

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New for 2012

• DHS
• Regs

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New for 2012

• DHS has Published New Regs Aimed Specifically at
  YOU
• (All Pvt-Sector Employers!)

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Standard Used?

• NFPA 1600

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New for 2012

• Standard Poors

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New for 2012

• SP Audit Requirements Review Your Emergency,
  Disaster Recovery Business Continuity Plans.
• If you cant be resilient, then you cant pay
  your LOC, mort., loan, etc.

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Standard Used?

• NFPA 1600

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NFPA 1600 Standard

• These Are Shoulds, Not Shalls.
• BUT, in the Hands of a Litigator in front of a
  Jury
• The Shoulds, turn into Shalls.

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So.

• OSHA Shall Create/Train Plans
• NFPA 1600 Contents All Hazards

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All-Hazards Plan
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All-Hazards Planning

• This Is Not Your Fathers
• Fire
• Plan!

83
All-Hazards Planning

• Not Just
• Fire
• Weather

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All-Hazards Planning

1. Shelter in Place
2. Chemical Spills
3. Active Shooter
4. Hostage
5. Headcount
6. Workplace Violence
7. Suspicious Pkg

1. Bomb Threat
2. Search Seizure
3. Emrgncy Shutdown
4. Earthquake
5. Power Failure
6. Mandatory Evac
7. Terrorism
8. Shelter in Place

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All Hazards Mandatory

• Special Needs Personnel
• Visitors
• Contractors
• Headcounts
• Training

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Who is Covered?
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Who Is Covered?

1. Employees (OSHA)
2. All Occupants (Fire Code)
3. Contractors (OSHA)
4. Special Needs (ADA)
5. Visitors (Prem Liability/FC)

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• Responsible
• Officer?

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Responsible Party?

• CEO
• SCOTUS

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CEO Resp Officer

1. Does Your CEO Know This?

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CEO Resp Officer

1. Does Your CEO Know This?
2. Shouldnt They?

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CEO Resp Officer

1. Does Your CEO Know This?
2. Shouldnt They?
3. Wouldnt You?

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Everything Is Always My Fault
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Contractors

• Imbedded
• Short Term
• Cafeteria
• Landscaping
• Cleaning Crew

• IT
• HR
• Security
• Shuttle

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Contractors

• OSHA Youre the Host Employer.
• Shall Treat Them Like FTEs

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Yale Construction Site of Worker Death
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1-Man Contractor You Didnt Even Know
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Contractors

• You Can NOT Outsource Risk.
• You CAN share it by contract

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WhyPlan Train?
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Why Plan?

• U.S. Justice Measured in

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Why Plan?

• U.S. Justice Measured in
• More Justice? More

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Why Plan?

• U.S. Justice Measured in
• More Justice? More
• Juries Armed Commas Zeros

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Why Plan?

• U.S. Justice Measured in
• More Justice? More
• Juries Armed Commas Zeros
• Jurors Most Are Employees

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Cook County Fire (Chi)
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Cook Co. Fire6 Dead4-5 Billion
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One Meridian Plaza (Phila)
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1 Meridian Plaza3 Dead4 Billion
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First Interstate Bank (LA)
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1st Interstate1 Dead2 Billion
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Everything Is Always My Fault
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WhyPlan Train?
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What Are the Risks to YOU?
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Threats

• 10,000
• Sudden Cardiac
• Events
• American Red Cross

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Threats

• 3.8 Million
• Concussions
• Yearly
• CDC

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Threats

• 25,600,000
• Adult Diabetics
• 1 of 9
• Americans

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Threats

• 4.1 MM
• Workplace Injuries
• Annually
• DOJ

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Threats

• 2 million
• Workplace Violence
• Annually
• DOJ

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Threats

• Every Day
• 2 People Murdered
• Every Hour
• 26 Rapes
• DOJ

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Threats

• 349,500
• HazMat
• Spills
• NFPA

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Threats

• HazMat Spills
• 800,000 Shpmnts Daily
• 60,000 Spills Yearly
• Train-on-Vehicle Collision
• Every 90 minutes
• DOT EPA

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Threats

• 1 Million Calls to 911
• Every Day
• NENA

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Threats

• 4,690
• Workplace
• Deaths
• OSHA

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Threats

• 111,500
• Structural Fires
• NFPA

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Threats

• 2.6 Billion
• Loss
• Structural Fires
• NFPA

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• Employees
• Hate
• This
• Stuff!

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National Research

• 85
• Safety
• MOST Important
• Issue at Work

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National Research

• 85
• Safety MOST Important Issue at Work
• More Imp than
• Wages
• Leave
• Sick Days
• Overtime
• Union

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Threats

• 78
• Orgs Out of Biz
• In 2 Years
• Agility Recovery Solutions

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Threats

• 90
• Cant Resume 5 Days Out of Biz 1 Year
• Agility Recovery Solutions

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Everything Is Always My Fault
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Over-RidingIssue?
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Overriding Issue

• DENIAL
• ? ? ? ? ? Sales

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(No Transcript)
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Sr. MgmtExcuses
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Tenant?
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Landlord Has No Obligation re Your Requirements
Emergency Planning or Training in Federal, State
or Local Law.
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Landlords?

• Plans Illegal for themselves!

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Landlords?

• Plans Illegal for themselves!
• Pathetic for You

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Landlords?

• Plans Illegal for themselves!
• Pathetic for You
• Almost Never Trained

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Landlords?

• Plans Illegal for themselves!
• Pathetic for You
• Almost Never Trained
• Seldom Drilled

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• Yo! Its Landlord Week! on the Discovery Channel

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Sr. MgmtExcuses
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Senior Management

• If We Need Help, Well Dial 911. Theyll Fix Our
  Problem.

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Emergency Services ReadinessState of the Art
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All Emergency Response Is Local
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Our Belief SystemNo Longer Applies afterBoth
Crashes9/11 2008
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MunicipalitiesFunctionallyBankrupt for 10 Yrs
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Especially 2008 Recession
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Fire Officers
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Fire Officers

• All FOs 1,103,300
• 3.6 (10)
• All-Time Hi 2009
• Lowest Since 04

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of Local LEOs2008
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of Local LEOs2008

• All LEOs 765,246
• 00-08 8
• 1400

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of Local LEOs2011
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of Local LEOs2011

• 12,000 Fired
• 30,000 Unfilled
• Down 5.5
• First Decrease 25 Yrs.

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IACP Study

• 85
• 98 Fcast

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Cutting?

• Special Teams
• Training!!!
• Supervisors
• Patrol

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Local Emergency Responders

• Less of Them
• Less Training
• Less Specialty Teams
• Longer Response Times
• Greater Reliance
• Private Security Officers

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Common Mistakes in Emergency Plans
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Compliance Standards

• OSHA
• State Fire Code
• NFPA 1600

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Common MistakesPlanning Ignores

• Contractors
• Visitors
• B4/After Hours
• Weekends

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Common MistakesHeadcounts AAs

• Employees
• Visitors
• Contaractors
• 24/7/365

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Common MistakesHeadcounts AAs

• Required by Fed Law for Employees, Everyone!
• Must Have a Real Procedure
• Must be Able to Account for Everyone to Em
  Services for Any Hazard

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• Emergency
• Team

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• OSHA
• Requires
• Every Emp
• Emergency Team

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Police /Fire /EMTs are not the 1st
respondersEmployees are the 1st responders
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CommandControl Communications
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• Size
• Emergency
• Team???

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Size of Em Team

• NDRF
• NIMS
• ICS

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Em Team Size

• Too Few Team Members
• NFPA 1600 13 - 17
• DHS 15

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Emergency Team

• 15!

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Common MistakesEmergency Team

1. Is it Real?
2. Not Clear Cut Who Commands in Absence of Top
   People
3. Fail to Command Everyone

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Emergency Team

• Too Small DHS/NIMS 15
• Not Trained
• Too Few Radios
• Not Deployed
• All Bldgs
• All Hours
• All Year Long

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Recommendation

• Train Many Employees As Emergency Response Team

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Training

• Train Everyone Including the Band.

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OCEANOS
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Oceanos

• 1991
• 571 Personnel
• Sinking

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Oceanos

• 1991
• 571 Personnel
• Sinking
• Capt Crew Abandoned 1st

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Oceanos

• 1991
• 571 Personnel
• Sinking
• Capt Crew Abandoned 1st
• They Raised No Alarm!

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Oceanos

• "When I give the order abandon ship, it doesn't
  matter what time I leave. Abandon is for
  everybody. If some people want to stay, they can
  stay."

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OCEANOS

• 7 Hrs to Rescue
• SA Navy AF 16 Helicopters
• Tour Director Took Command!

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OCEANOS

• Tour Director Took Command
• The Band Emergency Team!

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Training

• Train Everyone Including the Band.

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Training

• When Youre Struck w an Emergency, You Will Be
  Accused of Abandonment Too If You Dont Have
  Enough People Trained.

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Everything Is Always My Fault? ? ? ? ?
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(No Transcript)
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CommandControl Communications
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Common MistakesCommunications

• Cells, Land Lands, IT Power Will All Fail
• How Will You Communicate
• Headcounts
• Injured Person
• Unfolding Situations

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Communications

• Only Way
• 2-Way Radios
• For All

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Why We Plan Train

• Great plans are a smart thing.
• Training is
• everything.

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(No Transcript)
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Training is Everything

• 737 Canada Fiery Crash Evacuation
• No Fatalities
• 737 Greek Fiery Crash
• 55/137 Fatalities

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Training is Everything

• Difference?
• Non-Fatal Crash 75 were frequent business
  flyers
• 55 Fatalities Almost 100 were 1st-time flyers

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Hudson River

• Survival was not the result of a miracle

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Hudson River

• Survival was
• the result of training.

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Common MistakesTraining

• Mandatory
• Train All Personnel
• In Classroom
• Annually At Hire
• Qualified Trainer
• (by Experience, Training)

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On-Screen Training

• Can Supplement
• Can Never Substitute

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Training

• Must Include
• Employees
• Contractors

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How Do We Get People to Training Sessions?
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This Is A Real Challenge!
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Getting Personnel to Training Is Like Herding
Cats!? ? ? ? ?
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(No Transcript)
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Ironic

• 98.5 Love Training
• Why Didnt You Do This Before?
• Can We Train More Than Annually?

203
Training Is More Than Training

• Not Just Training
• Bond Emps into Safety Culture
• Build Emp Awareness
• Knock Down Silos
• Integrate Safety into Their Jobs
• Instill Sense of Responsibility
• Increase Emp Ownership Safety Security

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Emergency Planning Training

• Productivity

205
Force Training?
206
Force Training?

• Force Training All the Time Right NOW!

207
Force Training Already

• Software
• Sex Hrmt
• Facilities
• Mntnce
• FEs

• 1st Aid
• AEDs
• EHS
• SOs

208
Force Training?

• Force Training All the Time Right NOW!
• If Em Training is Required by Fed Law

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Force Training?

• Force Training All the Time NOW!
• If Em Training is Required by Fed Law isnt it a
  condition of employment?

210

• Training is
• Everything!

211
Recommendations

1. Must Get CEO Buy-in
2. Must Mount Marketing Plan
3. Must F/U
4. Must Police

212
Common MistakesEvacuation Maps

• Required by Law
• Must be for Every Employee from Any/All Parts of
  Every Building

213
Evacuation Maps

• OSHA
• 29 CFR 1910.38
• 29 CFR 1910.36
• 29 CFR 1910.37

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Medical Emergency

• Duty
• of
• Care

215
Common MistakesMedical Emergency

• Establish Standard of Care
• Employees, Visitors, etc.
• When to Call 911
• 1st Aid Training? 4 Min Rule
• Prohibit Transport Off Premises
• Who is Trained/How Many

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Medical Emergency

• 1st Aid
• 29 CFR 1910.151
• Bloodborne Pathogens
• 29 CFR 1910.1030

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Common MistakesSpecial Needs

• Required by St. Fed Law
• Pregnant, Move Slowly, Hard of Hearing, No
  English
• Temporarily on Crutches, etc.
• Emp, Contractors, Visitors
• 2011 Changes Regs
• Integrate into Emergency Team

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Special Needs

1. ADA 28 CFR 36
2. ADA Guidelines
3. ANSI A117.1
4. DHS Exec Order 13347
5. NFPA 507
6. NFPA 101
7. NFPA 1600

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No One Cares
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Common MistakesNo One Cares

• Common Belief
• 200,000 Calls OSHA
• Costs Fines Sr.Time Lawyers

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Its the Law of the Land
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Its the Law

• Employees
• Litigators
• Prosecutors
• Juries

• RP CEO
• Board
• New Hires

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No One Cares

• Failure to Plan
• Failure to Train

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No One Cares

• Negligence Presumed
• Courts Love NFPA

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Common MistakesNo One Cares

• OSHA Enforces
• Whistleblower Law for 19 Agencies

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Common MistakesNo One Cares

• 29 U.S.C.
• 666(e)

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No One Cares

• There are precautions so imperative that even
  their universal disregard will not excuse
  omission
• SCOTUS

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Everything Is Always My Fault
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Common MistakesWeve Had No IncidentsWere a
FamilyWeve Been Lucky
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Common MistakesLuck Is Not a Strategy
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Sr. MgmtExcuses
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Denial Excuses

• Money
• Time Sr
• Time Emps
• Dept. Wars

• Scare Emps
• Ignorance
• Apathy

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Overriding Issue

• DENIAL
• ? ? ? ? ? USS

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(No Transcript)
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WhyPlan Train?
236
ROI?
237
ROI

• If Were Never Hit, our ROI is ZeroThank God!
• If We Are Hit, Our ROI Is Measured in the 10s of
  Millions!

238
ROI

• Bond Emps into Safety Culture
• Build Emp Awareness
• Knock Down Silos
• Integrate Safety Their Jobs
• Instill Sense of Responsibility
• Incr Emp Ownership

1. Protect Brand
2. Protect People
3. Protect CEOs Posterior
4. Protect Productivity
5. Protect
6. 85 ID Safety
7. 98.5 Love This Stuff

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Emergency Planning Training

• Productivity

240
Summary
241
RiskNeverSleeps
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Risk Always Multiplies
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Threats

• 4.1 MM Injuries
• 2 MM WPV
• 349,500 Haz Spills

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Threats

• 10,000 Attks
• 1 of 9 Diabetes
• 1 MM Calls 911

245
Threats

• 111,500 Fires
• 2.6 B Fire Loss

246
Threats

• 800,000 Haz Shipments/Day
• 60,000 Spills/Year
• Every 90 Mins
• Train on Vehicle

247
Threats

• 78 w/o a Plan Out of Biz 2 Yrs
• 90 If Cant Op in 5 Days Out of Biz in 1 Yr.

248
Compliance

• Emergency Action
• Fire Prevention Plans

249
Authorities?

• OSHA
• St/City Fire Code
• Courts/Juries
• Premises Liability
• Case Law

250
Who Is Covered?

• Employees (OSHA)
• All Occupants (Fire Code)
• Contractors (OSHA)
• Special Needs (ADA)
• Visitors (Prem Liability/FC)

251
Responsible Party?

• CEO
• SCOTUS

252
CEO Resp Party

• Does Your
• CEO
• Know This?

253
All-Hazards Plan
254
Standard Used?

• NFPA 1600

255
Compliance Standards

• New 2012
• New DHS
• S P

256
All-Hazards Planning

• Shelter in Place
• Chemical Spills
• Active Shooter
• Hostage
• Headcount
• Workplace Violence
• Suspicious Pkg

• Bomb Threat
• Search Seizure
• Emrgncy Shutdown
• Earthquake
• Power Failure
• Mandatory Evac
• Terrorism
• Shelter in Place

257
Common Mistakes

• Special
• Needs Personnel

258
Common Mistakes

• 24/7/365
• Headcounts

259
Common Mistakes

• Training
• Emergency Team
• All Employees
• Contractors

260
Common Mistakes

• Emergency Team
• Required by Law

261
Common Mistakes

• Size of Em Team
• 15
• Too Few Commanders

262
Common Mistakes

• Evac Maps

263
Common Mistakes

• No One Cares
• Luck is Not a Strategy

264
ROI?
265
ROI

• Bond Emps into Safety Culture
• Build Emp Awareness
• Knock Down Silos
• Integrate Safety Their Jobs
• Instill Sense of Responsibility
• Incr Emp Ownership

1. Protect Brand
2. Protect People
3. Protect CEOs Posterior
4. Protect Productivity
5. Protect
6. 85 ID Safety
7. 98.5 Love This Stuff

266
1 of Prevention10 Million ofCure
267

• Threats Manifest

268

• Threats Manifest
• Vulnerabilities Ubiquitous Foreseeable

269

• Threats Manifest
• Vulnerabilities Ubiquitous Foreseeable
• Responsibility Absolute

270

• Threats Manifest
• Vulnerabilities Ubiquitous Foreseeable
• Responsibility Absolute
• Liabilities Titanic

271

• Threats Manifest
• Vulnerabilities Ubiquitous Foreseeable
• Responsibility Absolute
• Liabilities Titanic

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Everything Is Always My Fault
273
Challenge

• This is a huge, ugly job.

274
Huge Job

• Long To-Do List
• Big Responsibility
• Few Resources
• No One Wants to Do This
• No Support from Mgmt

275
Resources

• Expertise Internal or External
• Mgmt Support

• Time
• Money
• People

276

• HDWSI

277
HDWSI

• How Do We Sell It?

278
HDWSI

• Planning
• Training
• Drills
• Exercises

279
HDWSI

• Board
• Mgmt
• Emps

280
Protecting Your

• People
• Property
• Productivity
• Posterior

281

• Getting It Done Is Tough!

282
The Scariest Word at Any Org?
283
NOTCost orPrice orBudget orHeadcount
284
Scariest Word?

• Change!

285
In all Orgs, Change Almost Always Occurs Because
of
286
Blunt Force Trauma from the Outside
287
Never by Inspired Leadership from the Inside
288
HDWSI

• JAWS

289
Jaws Cultural Earthquake

• 1975 1st Hollywood Blockbuster
• 260,000,000 75 days
• 130MM All US Adults 18
• Scared the _at_ out of America
• Music Recognized Today Worldwide
• Denial

290
HDWSI

• JAWS
• About
• Denial

291
Jaws Cultural Earthquake

• Wont Close the
• Beaches
• Cant Hire More
• Lifeguards
• Ive Never Seen this Shark
• Are You Sure We Have a
• Problem?

292

• We Never See the Monster in the 1st 60 Minutes
• ? ? ? ? ?

293
(No Transcript)
294
HDWSI?

• We Need a Bigger Boat!

295
(No Transcript)
296
Recommendations
297
We Need a Bigger Boat

1. Abandon Denial
2. Recognize Titanic Threats
3. Alert Your Captain
4. Assess Your Boat

• Get Compliant
• All-Hazards Plan
• Train the Band
• Exercise

298
ActionPlan
299
Recommendations

• Inside Allies
• Legal
• Insurance

300
Recommendations

• Outside Audit
• Fire Marshal
• Police
• Insurance Co.
• Other Expert

301
Recommendations

• Tabletop Exercise
• Outsider
• Insider

302
Recommendations

• Inside Allies
• Outside Audit
• Tabletop Exercise

303
HDWSI

• It Wont Be Easy
• But, Thats Our Mission
• Safety All Personnel

304

• We Need a Bigger Boat!