Intensive Course Human Resources Development Management Employment Interview Technique

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Intensive CourseHuman Resources Development
ManagementEmployment InterviewTechnique
Role Play

• Delivered by
• Dr.Ir.J.F.X.Susanto.S.MBA.,MM

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HRD Function Employment - 1

• Recruitment
• Selection
• Personal Filing
• Promotion Demotion
• Transfer
• Induction
• Termination

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Recruitment Selection

• Job advertisement
• Applications short listing
• General Entrance test
• Interviews
• Job offer
• Medical test
• Working agreement
• Employee induction
• Placement

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Job Advertisement

• Company profile
• The job
• Location
• Job requirement
• Special skill
• Candidates profile
• Remuneration package

• Dead line
• Address
• Application letter
• Curriculum Vitae
• Copies of certificates
• Candidates phone
• Confidentiality

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Interview

• Mengapa interview begitu penting?
• Mengapa calon yang paling cocok begitu penting?
• Apa alat bantu yang paling penting waktu
  interview?
• Langkah-langkah yang dilakukan pada interview.
• Bagaimana memulai interview.
• Pertanyaan apa saja yang diberikan.
• Apa saja yang tidak perlu (jangan) ditanyakan.

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Entrance / Employment Test

• General employment test
• Language test
• Computer test
• Aptitude test
• Technical test
• Psychological test (assessment)
• Medical test

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Interview

• Set the time / schedule
• Interviewers
• Venue / interview room
• Writing tools
• Interview technique
• Transportation accommodation reimbursement

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Interview place / venue

• A separate room / closed
• Quiet
• Pleasant temperature
• No telephone call
• White board, flip chart, markers, papers etc.
• Proper furniture
• Prepare plain water

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Interview Technique

• Read the candidates resume prior to interview.
• Welcome the candidate.
• Introduce interviewers.
• Introduce the company briefly, the department and
  the job.
• Ask the candidate to introduce him/herself.
• Make the candidate feeling comfortable.
• Establish easy contact / communication.
• Do not make the candidate feeling ashamed.
• Apologize when you have to interrupt.
• Correct the answer and give the correct one to
  show that he is wrong.

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Interview Technique (continued)

• Do not push the candidate in the corner .
• Do not ask same question for the second time.
• Ask candidate to drink as soon as you see him /
  her tired / loosing energy.
• Convince him that this is not interrogation, but
  a discussion.
• The 1-2 hours interview is for him to sell
  him/herself.
• Show the candidate your gratitude to have come to
  the interview, to close the interview.
• Promise to give immediate result.

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Employment Interview Questions

• Tell me about your job - what did you do exactly?
• How did you progress in your job?
• What did you like about your job?
• What is the most interesting activity?
• What kind of problem did you encounter on your
  job/
• What did you like best?
• What did you like least?

• What are some of the things in a job that are
  important to you?
• What are some of the things that would really
  bother you?
• What are of the things about that you and your
  supervisor disagreed?
• Why did you leave your job?
• What was the best job you ever had? Why?
• What do you think about professionalism?

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Formulir Evaluasi Calon(Interview Record Form)
Contoh terlampir

• Candidate name
• Interview date
• Position applied Section/ Department
• Present occupation
• Evaluation criteria (weight, rating and point)
• General comments
• Recommendation or decision
• Name signature of Interviewer
• Notes (if any)

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(No Transcript)
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Employment Interview Role Play
Casting

1. HRD Manager
2. Finance Director
3. Candidate of Accounting Supervisor 1
4. Candidate of Accounting Supervisor 2
5. Candidate of Accounting Supervisor 3

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Interview Room

• Oval shape table, normally used for inter
  departments meeting.
• 4 chairs 3 for the Interviewers and 1 for the
  Interviewee.
• 1 white board
• 1 flip chart
• 1 OHP
• Markers sufficiently.
• Plain water on the table for everybody.
• Necessary writing tools.

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Recruitment of an Accounting Supervisor company
job spec

• PMA manufacturing company (USA).
• Located in Surabaya.
• 1.200 permanent employees.
• Producing various types of chemicals for
  industry.
• Strong export market.
• Replacement needed to fill in vacant position,
  present job holder will resign as of 30 November
  2004.
• Job holder will report to Finance Director.
• Liaise with Head Office Accounting Executives.
• To conform with local taxation rules and
  regulations.
• Put special attention to possible bribery, price
  mark up, embezzlement.

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Recruitment of an Accounting Supervisor company
job spec (continued)

• Will supervise 5 Junior Accounting staff covering
  the responsibilities of Payable Account,
  Receivable Account, Petty Cash, Cashier, Taxation
  and Workers Payroll.
• Train subordinates.
• Develop and adopt Group wide accounting system
  from the HO.
• Special capabilities
• Developing yearly company budget such as in
  Payroll, operational cost, taxation.
• Preparation of monthly report.
• Preparation of yearly financial report.
• Tax returns.
• English and computer skills are essential.

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Casting

• HRD Manager
• Finance Director
• Production Manager (indefinitely)
• Candidate of Accounting Supervisor 1
• Candidate of Accounting Supervisor 2
• Candidate of Accounting Supervisor 3

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Effective Interview

• Give careful attention.
• Outline of information to be obtained questions
  to be asked.
• Put applicant at ease. Dont put applicant on a
  spot.
• Facts obtained to be recorded. ? Prepare form.
• Evaluate the interview process. ? Put weight
  rating system.

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Contoh Formulir Evaluasi Calon
Contoh
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HRD Manager

• You are in a senior manager position in the
  organization.
• Report directly to the President Director of the
  company.
• Finance Manager really needs your help to hire
  new Accounting Supervisor.
• The existing Accounting Supervisor will resign as
  from 30 June 2006. You are assigned and be
  responsible to get replacement in May 2004.
• The replacement is expected to commence working
  on 1 July 2006. Handover to new incumbent is not
  needed (Will be handed over to Finance Director).

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Finance Director

• The Accounting Supervisor will report directly to
  you. The position of Financial Accounting
  Manager has been vacant for the last 2 years.
• You feel disappointed with the resignation of the
  present Acct. Supervisor because he performs very
  well.
• Resignation reason unsatisfied with his income.
  Therefore he will get a new job (same level) from
  a company that offer him a better salary.
• You need this position to be filled in soon
  because, most of the day to day accounting works
  are done / supervised by the Accounting
  Supervisor.
• By mid of December 2006, you will have to prepare
  Budget 2005 for submission to the President
  Director, so you know the knowledge and skills
  required from the candidates.

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Profile of Candidate 1

• Graduated in 2002
• Accounting Section, Faculty of Economy, State
  University. GPA above required, nearly cum laude.
• He is one of the top scorers in his class.
• 1 year work experience at Public Accountant, 1
  year teaching experience in Accounting Course.
• Fluent in English both verbal and written,
  familiar working with computer.
• Possessing of Taxation Course Certificate.
• Familiar with taxation rules and regulations.
• Capable to prepare yearly budgeting.

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Profile of Candidate 2

• Graduated in 2001
• Accounting Section, Faculty of Economy,
  Accredited Private University. GPA as per
  required.
• 3 years work experience as Accounting Staff in
  Public Accountant Office.
• Not so fluent in English, rather poor in written.
• Familiar working with computer, very good in
  excel and MS Access.
• Possessing of Taxation Course Certificate and
  also familiar with taxation rules and
  regulations.
• Familiar with budgeting.

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Profile of Candidate 3

• Graduated in 2002
• Accounting Section, Faculty of Economy, State
  University. GPA a little bit below required.
• Very strong interpersonal skill.
• Very good in making presentation.
• Former Chairman of Students Senates.
• Member of Indonesian Accountants Association.
• Very good communicator.
• Active in MLM Amway, one of the Gold Members.
• Also fluent in English and good computer skill.
• Not so familiar with local taxation system.