Complaint Management system of H.T Customers

1
What is A-Tracker
A-Track is a Palm OS application that allows a
company to track its equipment - office
equipment, computers, vehicles, automobiles,
library, etc. Includes bar code scanning
capability into ANY field.
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Application Areas
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Time consuming
Tracking Assets manually

• Possible human errors

• Auditing of assets is time consuming and difficult

• Valuation of assets cannot be done easily

• Lack of updated information results into
  unnecessary purchases

• Difficult to project consolidated information of
  multiple branches

• Manual tracking of expiry of insurance, warranty
  etc.

4
Tracking Assets by A-tracker

• Easily can track assets

• Web based system

• Identification of assets through Barcode/RFID

• Multiple company and multiple accounts can be
  maintained

• Multiple methods of calculating depreciation

• Data transfer between branches

• Track assets on repair

• List of damaged assets

• Expiry of insurance and warranty are alerted

• Auditing of assets can be done easily using PDA
  device

• Budgeting can be done

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• Details of sub-assets maintained separately

• Profit or loss can be tracked at the time of sale
  of an asset

• Categorization of assets

• Revaluation of asset

• Documents related to assets and image of assets
  can be stored

6
Introduction
Proposed Asset Management System

• Expiry of insurance and warranty are alerted

• Auditing of assets can be done easily using PDA
  device

• Budgeting can be done

• Details of sub-assets maintained separately

• Profit or loss can be tracked at the time of sale
  of an asset

• Categorization of assets

• Revaluation of asset

• Documents related to assets and image of assets
  can be stored

7
Features
Identify location with Barcode
Information and history of asset can be viewed by
scanning the Barcode attached to the asset at any
time using a PDA device. Besides that a
comprehensive search on different criteria can be
made to locate the asset.
8
Upload data from palm to PC and visa versa
Details of assets can be updated to the PDA
device and the information in the PDA device can
be updated in the PC whenever it is necessary.
9
Web based access across locations
The application can be used from multiple
locations and there by the branches of a company
can use the same application from the server.
10
Inventory, Insurance and warranty management of
assets across multiple locations
As the module is web based and includes a
handheld interface on palm, it allows easy asset
management for multiple locations. The system
maintains issues, returns, warranty and inventory
details of different assets across organizations.
11
Calculation of Depreciation
The system includes depreciationmodule and
supports differentmethods available. The system
supports multiple accounts likeincome tax and
company law andit could be for multiple
companies.
12
Document Management
The system allows to maintain the documents such
as invoices, warranty documents, and insurance
policy etc. It also allows to store the image of
the asset.
13
Software organizer
The software organizer helps in managing
different software licensing and keys
14
Low cost operations
The system allows defining multiple companies and
accounts thus same system could be used across
group of companies. The Barcode could be printed
on ordinary printers besides the Barcode printers.
15
Budget Management
The system allows to track budgets while
purchasing assets.
16
User Management
The system allows to maintain User role based
dynamic access for users.
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Advantages

• Offers a centralized database

• Can provide information of each asset easily

• Saves time and money

• Plan hardware upgrades based on accurate factual
  information

• Manage hardware leases efficiently

• Global tracking

• Data Collection

• Updated inventory

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Applicable Areas

• Offices both government and private sector

• Educational Institutions

• Libraries

• Chain stores

• Hotels

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Application Areas
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Thanks