Ethics

1
Ethics

• In the Business World

2
What are Ethics?

• Standards of right and wrong
• Prescribe what individuals should do
• Pertains to rights, obligations, benefits to
  society, fairness, or specific virtues

3
What is Work Ethic?

• Employees feelings about his/her job
  responsibilities AND how one performs his/her
  responsibilities
• Includes attitude, behavior, respect,
  communication, and interaction
• Shows a persons real character

4
What is Character?

• Sum of virtues (good) and vices (bad)
• What a person does when no one is looking
• General overview of a person as a result of all
  experiences in life

5
Ethical Character Traits

• Honesty
• Integrity
• Justice
• Courage

• Compassion
• Generosity
• Fairness
• Self-control

6
Unethical Workplace Behavior

• List three examples of behaviors that are
  unethical in the workplace.
• 1.
• 2.
• 3.

7
List two ways the behaviors you listed might lead
to unsatisfactory Customer Service.

• 1.
• 2.

8
Top Ten Unethical BehaviorsReported by Employees

• Sexual harassment
• Fraudulent reporting
• Conflicts of interest
• Theft
• Dishonesty
• Discrimination

• Drug or alcohol abuse
• Improper accounting procedures
• Violation of environmental laws
• Gift/entertainment violations

9
Key Causes of Unethical Behavior

• Overly aggressive financial or business
  objectives
• Schedule-related pressures
• Helping the organization survive
• Rationalizing that others do it
• Resisting competitive threats
• Saving jobs

10
Why Misconduct Is NotReported

• Fear of not being considered a team player
• Did not think corrective action would be taken
• Fear of retribution (from management)
• No one else cares, why should I
• Did not trust the organization to keep report
  confidential