Managerial Communication

1
Managerial Communication
A BRIEF OVERVIEW By Mr. B. Singhateh
2

• Isaac Singer (1904 - 1991) Polish-US novelist,
  short-story writer
• Our knowledge is a little island in a great
  ocean of non-knowledge.

3

• If you consider everyone as an island
• -we dont have extra sensory perception
• -We dont share knowledge or experiences as one
• -We are separate physical, spiritual and
  emotional entities
• then the question is
• How can we communicate better to be more
  effective and increase our performance?

4
To start with

• What is Communication?
• Simply speaking, it is just 3 actions
• 1. giving or receiving information
• 2. co-creating ideas and plans
• 3. discovering and resolving points of conflict

5
Definition of Managerial Communication

1. Managerial communication integrates communication
   skills and knowledge of the entire system with
   the function of the organization. (Level and
   Galle, 1988)
2. Managerial communication is the process, normally
   initiated by managers, of creating, exchanging
   and interpreting messages, to achieve
   organizational objectives. (Yusof Hussain, 1992)

6
Importance of Managerial Communication

1. To show that managers use 85-90 of their time in
   activities related to communication
2. To highlight the process of improving the
   organizational climate for both formal and
   informal communication among managers
3. To reveal that more managers are sent for extra
   communication training to improve their
   communication skills
4. To emphasize that oral communication skills is
   used for managers promotion appraisal

7
The Nature of Managerial Communication

• a. Communication is the transfer and
  understanding of meaning. 1. If no information
  or ideas have been conveyed or transferred,
  communication hasnt taken place. 2. For
  communication to be successful, the meaning must
  be imparted and understood.

8

• b. Good communication does not require agreement
  with the message, just clear understanding of the
  message.
• c. Managerial communication encompasses both
  interpersonal communication (between two or more
  people) and organizational communication (all the
  patterns, networks, and system of communication
  within an organization).
• d. Communication and associated interpersonal
  processes are important ingredients of
  organizational effectiveness.
• E. Communication is the exchange of messages
  between people for the purpose of achieving
  common meanings.
• F. Managers use two types of communication in
  their work.

9

• 1. Verbal communication is the use of words to
  communicate.
• Written communication includes letters,
  memoranda, reports, newsletters, policy manuals,
  etc.
• b. Disadvantage includes the fact that the
  conversations may be time consuming and difficult
  to terminate, and that additional time may have
  to be spent to document what was said.
• 2. Nonverbal communication is communication by
  means of elements and behaviors that are not
  coded into words.
• 3. Nonverbal Communication is communication
  transmitted without words. The best-known types
  of nonverbal communication are body language and
  verbal intonation.
• Body language refers to gestures, facial
  expressions, and other body movements that convey
  meaning.
• b. Verbal intonation refers to the emphasis
  someone gives to words or phrases that convey
  meaning.

10
Communication (when it works)

• Better mutual understanding
• Improved efficiency
• Increased innovation
• More shared learning
• Less frustration and stress

11
Communication Behaviors

• Appreciating the impact of our communication
  behaviours
• Thinking carefully about how we interact with
  others
• Taking the time to confirm meaning
• Speaking up with our thoughts and ideas
• Opening up to hear others perspectives
• Thinking sideways - not in silos about
  opportunities to join up
• Working with existing communication resources
• Slowing down to connect as a means of speeding
  up
• longer term efficiency

12
Good Communicator

1. Approachable by all members of his organization
2. Listens to what his/her colleagues and
   subordinates have to tell him/her
3. Encourages his/her staff to tell him/her their
   job-related problems and to give suggestions
4. Speaks the truth
5. Gives satisfactory explanations and feedback
6. Considers the feedback and suggestions of his/her
   subordinates when making decisions

13
Bad Communicator

1. Rude
2. Talks down on others
3. Does not listen well at others opinions
4. Emotional
5. Not prepared
6. Telling lies

14
The End