Vanderbilt Recognition

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(No Transcript)
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Agenda

• Overview of Recognize Initiative
• Suggestions for Determining How to Effectively
  Use this Initiative in your Area
• Harvesting Targeted Behaviors
• Writing and Delivering a Recognition Message
• Demo of the Recognize system

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Overview What is the Goal?

• Good To Great
• Workplace of choice
• Recognize staff who help move us toward our goals

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Overview Who are we Recognizing?

• All levels of the organization Peers, Leaders,
  Staff
• Meet each other where we are
• Greatest benefit is to provide the feedback as
  quickly as possible

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Overview What are we Recognizing?

• Positive behaviors and results aligned with
• Credo Behaviors
• Pillar Goal Results
• Categories tied to our Elevate Pillars

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Overview Types of Recognition and Rewards

• Non-monetary recognition
• Electronic Thank You cards are available in the
  system
• May be given by any staff member
• Monetary awards (digital or physical)
• Awards are in the form of gift certificates,
  rather than cash
• Awards may range from 25.00 - 200.00
• 25.00 awards may be made across areas
• Awards may be given by designated award givers

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Agenda

• Overview of Recognize Initiative
• Suggestions for Determining How to Effectively
  Use this Initiative in your Area
• Harvesting Targeted Behaviors
• Writing and Delivering a Recognition Message
• Demo of the Recognize system

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Effectively Using This Initiative in Your Area

• Plan customizable to your work area and needs
• Evaluate how/what is working and modify plan
• Limited dollars available annually be creative!

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Effectively Using This Initiative in Your Area

• Broad Base Approach
• Credo behaviors or Pillar results reinforced when
  they occur
• Focused Approach
• Specific target behaviors linked to the
  department goals reinforced when they occur

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Effectively Using This Initiative in Your Area

• Example
• People Pillar Goal
• Reduce Staff Turnover

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Effectively Using This Initiative in Your Area

• Target behaviors
• Initiate new staff into culture of department or
  work group
• Identify and promote behaviors that assist new
  staff feeling part of the team
• Assist new staff with problem solving in their
  new environment

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Effectively Using This Initiative in Your Area

• Communicate with all staff
• Meet staff where they are
• Move our existing behavior from good to great to
  the right on our bell shaped curve
• Shape behavior rather than expecting all staff to
  get the target behavior immediately

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Agenda

• Overview of Recognize Initiative
• Suggestions for Determining How to Effectively
  Use this Initiative in your Area
• Harvesting Targeted Behaviors
• Writing and Delivering a Recognition Message
• Demo of the Recognize system

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Harvesting Target Behaviors

• Rounding
• Conversations with staff
• Audits/Measurements

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Harvesting Target Behaviors

• Read Example 1.
• Using the target behaviors listed
• 1) Do you see any target behaviors
  identified?
• 2) How would you recognize these persons?
• Thank you notes? Monetary award?

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Agenda

• Overview of Recognize Initiative
• Suggestions for Determining How to Effectively
  Use this Initiative in your Area
• Harvesting Targeted Behaviors
• Writing and Delivering a Recognition Message
• Demo of the Recognize system

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Criteria to include in aRecognition Message

• What did the staff member do? Be specific!
• What was the result of the staff members
  contribution?
• What Credo Behavior did they exhibit or Pillar
  Goal did they support?

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Example of Recognition Message

• Dear Jim,
• Thank you for your recent hard work. You really
  went above and beyond the call of duty!

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What did Jim do?

• Jim developed a procedure manual for the
  department which is now used as a training tool.

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Writing a Recognition Message

• Dear Jim,
• Thank you for your hard work in developing a
  procedure manual for our department. This is a
  resource that is used daily by staff and has been
  helpful in training new staff. You have
  demonstrated a commitment to helping new staff
  which has really made a difference. Thanks for
  your contributions!
• - John Simmons

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Delivering a Recognition MessageKeep in mind the
recipients preference
Recognize 11 ?
Recognize in a group setting ?
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Delivering a Recognition Message

• Decide in advance who will deliver the award
• Maintain eye contact and minimize distractions
• Recognize events as they occur and make each
  recognition event important
• Reinforce the significance of this staff members
  efforts by-
• Acknowledging the specific accomplishment
• Stating the results of the staff members
  contribution

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Agenda

• Overview of Recognize Initiative
• Suggestions for Determining How to Effectively
  Use this Initiative in your Area
• Harvesting Targeted Behaviors
• Writing and Delivering a Recognition Message
• Demo of the Recognize system