Management And Leadership In Todays Organizations

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Chapter 7

• Management And Leadership In Todays Organizations

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1. _____ is the process of coordinating human and
other resources to accomplish organizational
objective.

• Management
• Strategic planning
• Tactical planning
• Motivation

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2. Readers Digest Association, Inc. has
published Readers Digest magazine for over 80
years, and many believe the publication is dated
and can no longer attract many readers. They
believe _____ plans would be needed to revamp the
magazines content, editorial staff, and
readership.

• tactical
• operational
• supervisory
• strategic

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3. A _____ is a formal document that states an
organizations purpose and reason for existing
and describes its basic philosophy.

• corporate manifesto
• mission statement
• vision
• company proclamation

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4. Most firms have three distinguishable levels
of management. They are

• low, middle, and chief
• functional, middle, and staff
• supervisory, middle, and top
• operational, supervisory, and top

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5. Which of the following is NOT one of the five
key types of power?

• reward
• expert
• influential
• legitimate

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6. Supervisor Astra Johanson demoted one
subordinate and fired two others for misuse of
the companys communications system. Johanson
was using her _____ power.

• referent
• influential
• controlling
• coercive

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7. Gillette wanted to operate more efficiently.
It decided to plant a tiny computer chip in its
products packages. It was attempting to
revolutionize how its inventory was managed.
Which management function would be used to
achieve the goal of greater efficiency?

• planning
• organizing
• controlling
• staffing

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8.The first step in controlling is to

• take corrective action
• measure performance against standards
• establish performance standards
• explain the meaning of goals
• establish performance standards

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9. The manager of a chain of dry cleaning stores
gathers the competitions' advertisements for
analysis and review. She needs these data to
help the chain devise its own advertising
strategy. The manager is acting in the _____
role.

• informational
• interpersonal
• organizational
• functional

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10. Lily Jacobs is hosting a luncheon in her role
as honorary chairman of the local United Way
campaign. She is fulfilling her _____ managerial
role.

• informational
• decisional
• coordinational
• interpersonal

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11. Karen Copeland is a manager who communicates
effectively, successfully motivates and leads her
workers, and allows them leeway in making
decisions. Copeland is said to have good

• functional techniques
• manners
• human relations skills
• technical skills

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12. Which of the following statements about
empowering employees is true?

• Empowerment gives employees a feeling of
  ownership in the firm.
• In order for empowerment to work, managers have
  to create an environment conducive to high levels
  of management autocracy.
• Empowering employees does not require the sharing
  of any company information.
• Empowering employees gives employees a decreased
  feeling of competency.