The territory

1
Sanabel Fourth Annual Conference
E-Learning Program for Microfinance Loan
Officers Nick Wright Managing Director, Autavis
Ltd Autavis Ltd
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The Vision ??????

• To create an industry standard for microfinance
  loan officer training
• ??? ?????? ??????? ?? ??????? ??????? ??????? ??
  ???? ??????? ??????

3
The Aim ?????

• To provide quality training for people carrying
  out the key role
• ????? ????? ?????? ????? ??????? ????? ??????
  ?????? ???????

4
The Key Role ????? ???????

• The Loan Officer
• ????? ???????

5
The Issue ???????

• How to deliver quality training to Loan Officers
  that is
• ????? ????? ?????? ??????? ??????...
• Thorough
• ?????
• Cost effective
• ????? ??????
• Efficient
• ????

6
Grameen-Jameel Microfinance E-Learning Program
for LOAN OFFICERS?????? (?????? ????) ???????
?????????? ??????? ???????
The Solution ????
7
Grameen-Jameel E-Learning for Loan Officers
?????? (?????? ????) ??????? ??????????
??????? ???????

• ???? ??????? ?????...
• online
• ?????? ??? ????????
• interactive
• ???? ?????? ?????? ???????
• Multimedia
• ????? ????? ????? ?????? ???????
• training course currently available in English
  and Arabic
• ... ????? ????? ???????? ??????? ???????????

8
Online ??? ????????
9
Online ???????? ????????

• Program is delivered via the internet
• ??? ????? ???????? ?? ???? ????????
• Easy access from anywhere
• ????? ?????? ???? ?? ?? ????
• No travel, accommodation or expenses
• ?? ??? ? ?? ????? ? ?? ?????
• Learning at the Loan Officers own pace
• ??????? ??????? ???????? ?????? ???????
• Learning at times to suit the Loan Officer
• ??????? ?? ??????? ???????? ?????? ???????
• CD-Rom version for dial-up internet connection
• ???? ??? ??? ???? ????? ????????? ?? ???? ???????

10
Interactive ???? ????????
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Interactive ???? ????????

• Learning is by doing, as well as by watching,
  listening and reading
• ??????? ?? ???? ????? ????????? ?????????
  ????????
• Exercises are engaging and confirm learning has
  taken place
• ???????? ?????? ??? ???????? ????? ???? ??????
  ???????

12
Multimedia ????? ?????? ???????
13
Multimedia ????? ??????? ????????

• Training delivered via
• ????? ??????? ??????...
• text
• ????
• graphics
• ?????
• voice
• ?????
• Video
• ????? ???????

14
Comprehensive ?????
15
Comprehensive ?????

• 25 modules
• 25 ???? ???????
• Customized loan officer training that focuses
  specifically on challenges of delivering
  microfinance services
• ????? ??????? ??????? ???? ?????? ??????? ???
  ????? ??? ?? ????? ????? ??????? ??????
• All aspects of the knowledge and skills necessary
  to be an effective Loan Officer are covered
• Financial Skills
• Personal Skills
• Business Skills
• ??? ????? ???? ??????? ????????? ???????? ?????
  ????? ??????? ??????
• ???????? ???????
• ???????? ???????
• ???????? ????????

16
Challenging ????? ??????
17
Challenging ????? ??????

• Activities test understanding continuously
• ????? ????????? ??? ????? ????? ??????

18
Realistic ??????
19
Realistic ??????

• Case studies based on the lives of real clients
• ????? ??????? ?????? ?? ?????? ???????? ???????

20
Tested ????? ????????
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Tested ????? ????????

•  
• At the end of the course, overall understanding
  is thoroughly tested
• ?? ????? ?????? ? ??? ?????? ????? ?????? ???????
  ????? ?????

22
Monitored ????? ????????
23
Monitored ????? ????????

• Web hosted
• ??? ????? ???? ????????
• Access via ID and password means it is possible
  to keep track of who is using the course and what
  progress they are making
• ??????? ?????? ??? ?????? ???????? ??? ??? ?????
  ???? ????... ???? ?? ?? ?????? ?????? ?? ????????
  ?????? ???? ?????? ???? ???????

24
Accreditation???????

• Upon achieving a certain score, Loan Officer is
  certified by Grameen-Jameel
• ??? ?????? ??? ???? ????? ????? ??? ???????
  ?????? ??????? ?? ??? (?????? ????)
• Can add to existing staff incentive scheme and
  motivates Loan Officer to further develop
• ???? ??????? ??? ??? ??????? ????? ?????? ???????
  ??????? ??????? ???????
• Serves as a management tool for Loan Officer
  hiring and promotion
• ???? ?? ???? ????? ?????? ?????? ?????? ??????
  ???????

25
Grameen-Jameel Microfinance E-Learning Program
?????? (?????? ????) ??????? ??????????
??????? ???????

• For ALL Loan Officers working in Microfinance
• ??? ?????? ??????? ????? ?????? ?? ???? ???????
  ??????
• New Recruits - as initial training
• ?????? ??????? ?????? ????
• Established Loan Officers as a valuable
  refresher course
• ??????? ??????? ????????? ????? ????? ??????
  ???????

26
Availability ??????

• AVAILABLE DURING THE FIRST YEAR FOR
  GRAMEEN-JAMEEL PARTNERS
• ?????? ?????? ????? ????? (?????? - ????) ????
  ????? ??????
• ROLL-OUT TO INDUSTRY SCHEDULED FOR SECOND YEAR
• ?? ?????? ????? ?????? ???????? ?? ?????? ????
  ????? ???????
• ACCESS via Internet Broadband connection or via
  CD-Rom for dial-up connection
• ?????? ??? ?????? ?? ???????? ?????? ?? ??????
  ??????? ?? ?? ???? ????? ?????? (CD) ?????
  ????????? ?? ???? ??????
• ENQUIRIES e-learning_at_grameen-jameel.com
• ????????? e-learning_at_grameen-jameel.com