FM Around The World

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FM Around The World
IFMA Industries Forum 2008

• Kit Tuveson, CFM, IFMA Fellow
• Tuveson Associates, LLC

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Presenters Background

• Education Stanford BSEE MSIE
• Hewlett-Packard Company (37 years)
• Early Years Manufacturing
• Middle Years Facility Management
• Late Years WW Director of FM EHS
• IFMA (Life sentence)
• Board of Directors (1994-1998)
• Fellow (2002)
• Consulting (As long as it lasts)
• Educating / Presentations
• Projects / Mentoring

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Our Conversation Topics
1
Hello World!
2
FM Market Maturity
3
Working Globally
4
WIIFM (Whats In It For Me?)
4
Learning Objectives

• Understand what an FM Market is and how market
  maturity varies within individual geographies
• Describe how to close the maturity gaps in a
  specific FM market where you operate
• Describe the challenges in working on projects in
  different countries
• Understand how IFMA is approaching the Global FM
  marketplace

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Learning Objectives (continued)

• Evaluate your interest/ability to work globally
  in FM
• Know how to create a toolkit to help you be an
  effective FM practitioner on the Global stage
• Describe the power of effective scenario planning
  when making FM plans in non-NA countries

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Our World From Space!
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What does Global Mean?

• Where is home base?
• What does your company do?
• What are you job responsibilities?
• Centralization vs. De-centralization
• Different standards and practices
• How you think how you act
• Is there a Global Language?

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Operating Across Organizations

• Problems with any process usually become
  aggravated when implemented across distance or
  organizational barriers
• When confronted with this situation, take extra
  time to develop relationships

develop prepare, establish, maintain adapt
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Example Going Global at HP
WORLD
?
Is Not
?
Local HP Practices
THE
Common Operating Environment (Terms,
metrics, standards, policy)
Is
?
Structured Localization
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My Global Challenges at HP

• One HP Many HP Divisions
• Herding cats
• Sharing best practices
• Economies of Scale
• Real Estate
• Procurement
• Working Together
• Pride of craft NIH
• Many scorecards
• Professional jealousy
• Company values

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Global Scope of FM
Maturity
High
Mid-2
Mid-1
Business Leader / Partner
Low
Workplace Solutions Provider
Technical Expert and Accomplished Planner
Basic Operations Maintenance - fix it when it
breaks
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Global FM Market Maturity

• An FM Market is a defined geographic area that
  has and needs FM products and services throughout
  that area. It could be as small as a city, or as
  large as an entire country. If we are to serve
  such a market, we need to know what it is, and
  what it needs.

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FM Market Six Components

• Knowledgeable FM teams within the business
  organization
• Professional networks of FMs
• Experienced and capable product services
  suppliers operating in this Market
• Other functioning allied/professional groups
• Recognized educational systems with FM programs
• Supportive governmental agencies and NGOs

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Maturity of Components - 1
Measure each component on a scale from less
mature to very mature

• Profession Tradegtjourneygtcertifiedgtmanagergtdirec
  torgtofficer
• NetworkingPassivegtjoins/leads
  groupsgtleader/speaker/mentor
• SuppliersOn-linegtrepsgtvisitsgton-sitegtdiv.
  HQgtcorporate HQ

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Maturity of Components - 2
Measure each component on a scale from less
mature to very mature

• Allied/Professional GroupsOn-linegtvisitsgtad-hoc
  groupsgtchaptersgtnationalgtglobal
• EducationOn-linegtown studygtgroupsgtcertificatesgtd
  egreesgtresearch
• GovernmentNo stds.gtlimited lawsgtsupportivegtprote
  ctions/sanctions

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Maturity Targets Gaps
T Target
Actual
Gap
T
T
T
T
T
T
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Mind The Gap

• Can I increase the FM Markets Maturity?
• Working directly
• Working with/through others
• Can I change the Maturity Target?
• A strategy for now
• A strategy for the future
• Can I do BOTH?
• Setting priorities to close the gaps

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IFMAs Global Activities
Operations
EMEA
Asia Pacific
Americas
Your Text here
Your Text here
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IFMAs Balanced Scorecard

• Provide and engage stakeholders with
  opportunities that expand and leverage their
  collective knowledge and experiences
• Excel in professional development products that
  cover FM competencies and emerging
  responsibilities worldwide
• Provide career essentials for FM professionals to
  advance their careers
• Magnify the importance of the FM profession
  worldwide

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Global FM

• Established in 2006
• Three main goals
• Encourage greater collaboration between FM
  communities
• Utilize the diverse cultures and strengths of
  each organization to enhance the skills of
  members
• Support countries that wish to form FM-related
  organizations where one is not yet established

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Global FM Hot Topics

• Education Training
• Sustainability
• Facility Management Now in the Future
• Economy Culture Across Borders
• Innovation
• Risk Management

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North America

• Support/grow the member base
• Capitalize on technology for services
• Encourage support of Global Standards

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Europe, Middle-East, Africa

• 14 existing IFMA Chapters
• Strengthening the IFMA brand

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Euro FM

• EuroFM is a Network of more than 60 organizations
  focused on Facility Management, in more than 15
  European countries
• EuroFM's Mission is the advancement of knowledge
  in Facility Management in Europe and its
  application in Practice, Education and Research
• Strengthening the FMP credential offering
• Details at www.eurofm.org

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IFMA in Asia Pacific

• Chapters in HK, Singapore and India

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China / USA Comparisons
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FM in China

• Property Management vs. FM
• Cost is King (or is it Emperor?)
• Shifting alliances between suppliers and end
  users lowest cost highest profit conflicts
• Labor is still cheap less reliance on
  technology, equipment and processes
• Top decision makers define the rules of the
  game for proposals and success measures
• Environmental impacts product quality, supplier
  quality, air quality, water quality BUT
  enforcement is increasing

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Becoming a Global Actor

• Your Network
• Who you know
• Who knows you

• Your Company
• Globally
• Locally

• You!
• What You DO
• What you Know

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You

• Becoming a local FM expert first
• Understanding the big FM picture
• Internal networking with company leaders
• Pursuing global opportunities
• Volunteering for global assignments
• Showing up at the right places
• Attending global conferences

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Your Company

• What is the global reach?
• Products Services
• Suppliers Customers
• Structure Organization
• Leverage in FM
• Knowledge sharing
• Special Assignments
• Cross functional projects
• In country assignments (e.g. Ex Pat)
• Temporary overseas projects

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Your FM Network

• City / State / Italy / Dubai / Tokyo
• IFMA / BOMA / CoreNet / BIFM / Etc.
• Chapters Councils
• Committees Boards
• Events, Shows, Seminars
• Colleges, Universities
• FM Leadership in your industry
• Track Global FM leaders
• Become visible to Global leaders

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Your Personal Toolkit

• What you know knowledge/learning
• What you can do successes/training
• Who you know leveraging others
• Creativity willing to change and be changed
• Awareness of your environment
• Personal vision where you see yourself

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Toolkit Development

• Structured Education/Training Plan
• Historical perspectives
• The Church of Whats Happening Now
• Document Your Portfolio of Successes
• Securing contracts and commissions
• Benchmarking your offerings
• Future Consulting
• Leveraging your FM Network
• Coaching others getting help
• Co-opetition Give Get

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Making a Difference in the World

• Your global success in the future will be
  mutually dependent on two elements
• your personal commitment and success in the world
  of FM
• your understanding of the FM Market Maturity
  where you choose to practice

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Scenario Planning

• Predicting the future is easy getting it right
  is difficult!
• FMs must be thinking of alternative outcomes and
  conditions that impact their process, people and
  results
• For example, China is growing, but in which
  direction?

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Four Futures of China

• 1-Emperor of Business
• 2-Emperors New Clothes
• 3-Emperor of Asia
• 4-Emperor of the World

Resolve conflicts diplomatically
1
2
High economic influence
Low economic influence
3
4
Resolve conflicts militarily
Source Global Business Networks
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Emperor of Business

• China grows peacefully and plays by the worlds
  business rules
• Its economy surpasses the US in 2041
• Investment in China is duly rewarded
• Every company wants to do business in China

High economic influence Diplomatic conflict
resolution
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Emperors New Clothes

• Chinas growth rate is short-lived it becomes a
  bigger Brazil
• Political unrest, environmental crisis, poverty
• Need local knowledge to get the payout
• Corruption is common

Low economic influence Diplomatic conflict
resolution
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Emperor of Asia

• China grows only as fast as its neighbors
• Resource competition
• Service sector moves to Africa and South America
• Supply chains must be watched carefully

Low economic influence Militaristic conflict
resolution
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Emperor of the World

• Chinas speedy growth tips all the scales in its
  favor
• China creates the rules
• The Yuan replaces the UD as the global currency
  standard
• US/China relations are strained
• Defense budgets rise

High economic influence Militaristic conflict
resolution
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Making Global Connections

• Networking
• Global Receptions at WWP
• IFMA Council membership
• Reading
• Newspapers, Journals, Books
• Web
• www.cia.gov/cia/publications/factbook
• Working Visiting in-country
• People-to-people

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Dialog Reactions and QA

• Leveraging Your FM Experience(s)
• Personal commitment
• Why would you want to do this?
• Where do you start?
• Questions / Comments

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Thank You!
Kit Tuveson, CFM, IFMA Fellow www.tuvesonassociate
s.com
The End is often the transition to a New
Beginning!