Collin County Community College District

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Collin County Community College District

• AACC
• High Organizational Performance
• April 26, 2004

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Collin County, Texas
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CCCCD Mission Statement

• Collin County Community College District is a
  student and community centered institution
  committed to developing skills, strengthening
  character, and challenging the intellect.

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(No Transcript)
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Revenue Sources
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State Revenue
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Attributes of High Performing Organizations

• Core Values
• Vision
• Will to be Successful
• Strategic Plan/Goals
• Efficiency Mapping/Process Improvement
• Recognition of Accomplishments

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CCCCD Core Values

• We have a passion for
• Learning
• Service and Involvement
• Creativity and Innovation
• Academic Excellence
• Dignity and Respect
• Integrity

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Vision

• High performance organizations create a
• vision to lead in the marketplace while
• serving the needs and interests of
• their constituents.

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Leadership and Technology

• Web Registration
• Fall 2001
• Registration
• Method Number
• Telephone Only 3653 31.73
• Web Only 3717 32.29
• Terminal Only 2388 20.75
• Six additional staff hired
• Five days onsite registration
• One day of training

• Web Registration
• Fall 2003
• Registration
• Method Number
• Telephone Only 1230 9.47
• Web Only 8392 64.64
• Terminal Only 1631 12.56
• Three additional staff hired
• Three days onsite registration

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Leadership and Technology

• E-Check
• E-Print
• E-Access
• PHAROS
• HR SMART

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Leadership and Access
Real-Time Web Synchronized Web

• Access requires connection
• Stationary access
• High cost to maintain
• Inconsistent experience
• Browser dependant
• Slow speed at dial up

• Access 24/7 no connection
• Full portability
• Lower cost
• Improved experience
• Utilize windows tools
• Faster

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Leadership and Partnerships

• Dual Admissions Agreements with Universities
• Shared Wide Area Network
• College
• County Government
• Local School Districts
• Consortiums
• Shared Library Systems
• Business and Industry
• Shared facilities and equipment
• Wireless initiative
• Natatorium

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Will to be Successful

• High performing organizations identify
• needs, develop creative solutions and
• are determined to get the job done.

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Alternative Teacher Certification

• Severe shortage of teachers
• Support of State officials
• Grant opportunities
• Commitment of college administration
• Ability to develop standards-based curriculum
• First community college in the nation authorized
  to certify teachers

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Strategic Planning

• High performing organizations develop
• comprehensive strategic plans that are
• inclusive and embraced by
• all constituents.

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Integration of Budget Development

• Administrative responsibility and accountability
• Expectation of data driven decisions
• Implemented open budget hearings
• Involvement of Board of Trustees

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Efficiency Mapping/Process Improvement

• High performing organizations continuously
• look for ways to gain efficiencies in
• operations so they can improve
• deliverables while managing costs.

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Establish a Vision

• Asked a lot of questions of ourselves and others
• Did significant amount of environmental scanning
• Developed benchmark instrument and made site
  visits to nationally recognized institutions
• Questioned and evaluated existing processes

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Strategically Planned for Success

• Dramatically changed the organizational structure
• Hired a sales force
• Developed in-house solution for on-line
  registration and schedule building
• Proactively sought state and local training
  grants
• Improved internal relationships and communication
  with other college departments

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Established the Business Solutions Group

• Training workforce of the future
• Training incumbent workers
• Upgrade existing skills
• Develop new skills
• Partnering for economic development
• Providing consulting services

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Created a Center for Workforce Grants

• Seeks out local, state and federal grants for
  workforce development
• Works with local workforce board (NCTWB)
• Coordinates with local economic development
  organizations and chambers of commerce
• Teams with contract training for training delivery

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Target Market Strategies

• Listen
• Determine needs
• Find the best Subject Matter Expert
• Arrange meeting between client and SME
• Establish objectives
• Develop a customized solution

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New Products and Services

• Increased the number of institutional certificate
  programs
• Added services and products for business clients
• Increased distance education course offerings
• Developed strategic partnerships with other
  training organizations
• Adjusted course offerings to match employment
  needs

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Determined Deployment

• Quarterly executive briefings
• E-mail blasts
• Print ads
• Promotional materials
• Continuing Education class schedule
• Web site

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Continuing Education and Workforce Development

• Before
• Flat organization
• Reactive
• FY2000 493,408 Contact Hours
• 3.4 million in revenues

• After
• Organizational depth
• Proactive
• FY2003 522,268 Contact hours
• 3.78 million in revenues

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Increase in Customized Training
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Non-Technical Training ProvidedDelivered as
Instructor-led or through Distance Learning

• Business Management
• Ethics
• Motivation
• Time Management
• Conflict Management
• Change Management
• Team Building
• Supervisory Skills
• Business Communications
• Diversity
• Business Writing
• Creative Thinking

• Certificate Series
• Human Resources
• Small Business
• Marketing
• Project Management
• Language Skills
• ESL
• Foreign Languages
• Spanish for the Healthcare Industry
• OSHA
• CPR/First Aid
• Forklift Operator Safety

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Technical Training ProvidedDelivered as
Instructor-led or through Distance Learning

• Microsoft Certifications (MCSE, MCSA, MCDBA,
  MCAD)
• Cisco
• Certified in Convergent Network Technologies
  (CCNT)
• Security
• Computer-Aided Drafting Design
• Web Design

• Computer Software
• MS Office 2003
• MS FrontPage
• Programming
• Java
• Oracle
• .Net
• SQL
• Visual Basic
• Object-oriented Programming
• UNIX
• Macintosh

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Recognition of Accomplishments

• High performing organizations recognize
• the accomplishments of the group and
• the individuals who contributed
• to its success.

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Recognition of Accomplishments

• Recognition Book
• Faculty Member of the Year
• National Bellwether Award
• Acknowledgements from the President
• Center for Digital Government
• Be a College of Firsts

Student Highlights
Hats off and congratulations to the following
students CCCCD student Bizu Ejigu was selected
as one of two recipients of the highly
competitive Association of College
Unions international (ACUI) Region 12
Student Scholarship. Ejigu will receive a
400 scholarship and will attend the
regional conference. . . .
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Contact Information

• Dr. Toni Jenkins
• Collin County Community College District
• Executive Vice President
• 4800 Preston Park Blvd., Presidents Suite
• Plano, TX 75093-8309
• 972-758-3892
• tjenkins_at_ccccd.edu
• Stephen R. Hardy
• Collin County Community College District
• Executive Director, Continuing Education and
  Workforce Development
• 4800 Preston Park Blvd., Suite A364
• Plano, TX 75093-8309
• 972-985-3751
• shardy_at_ccccd.edu
• http//www.ccccd.edu/AACC/welcome.htm