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The Student Learning Experience Survey (2002-2003)
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The Student Learning Experience Survey (2002-2003)

• The new methodology
• Examples of report findings

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UWICs Position

• UWIC conducting Student Satisfaction Surveys
  since 1993
• Surveys adapted from model used by University of
  Central England (UCE) developed by Professor Lee
  Harvey
• Annual paper-based survey/questionnaire
  distributed to random sample UWIC student
  population

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The Context

• HEFCEs report Information on Quality and
  Standards in HE emphasized
• The importance of meeting public information
  needs so that stakeholders, above all students,
  can obtain information which is up-to-date,
  consistent and reliable about the quality and
  standards of teaching and learning at different
  HEIs

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Recommendations Paper

• Pilot with 2nd yrs November 2002
• Online survey - ease data capture/analysis
• Revise questions to reflect-
• New UWIC structure
• Widening access
• E-learning
• Disseminate findings - staff students

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Online Program

• Questions built into online program (VB) by
  technical support officer
• Students log on, then survey appears
• Used similar program for LIS survey 2002

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Survey Format
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Survey Questions

• Mode/site/school/
• Age/gender/disability/ethnicity
• Finance/accommodation

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Survey Questions

• Pre-course information
• Course information/organisation
• Learning teaching methods
• Personal development
• Library Information Services
• Student Services
• Social recreational facilities

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Survey Questions

• Refectories
• Your campus
• UWIC overall
• Sports recreational facilities
• Open question on experience of UWIC

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Assessing Satisfaction/Dissatisfaction

• Previous surveys rated satisfaction importance
• Online survey - slim-line format - all questions
  have importance rating
• Ratings 1-5 (very dissatisfied - very satisfied)

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Advantages of Methodology

• Yielded a workable sample - 655 respondents 28
  of total UWIC 2nd yrs
• Easy/quick to complete
• Data in user-friendly format - Excel/SPSS
• Allows for a range of issues to be covered
• Highlights areas of student satisfaction/dissatisf
  action quantitatively

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Disadvantages of the Methodology

• Neglects part-time students only 6 of the
  sample were part-time
• Slim-line survey format-can restrict qualitative
  responses - leaving us with the What but not the
  why

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Student Prize Draw

• Incentive - 250 cheque
• Winner selected randomly after all results had
  been analysed
• Winner 2002-3 - Ms Silvia Upton 2nd yr Sports
  and Phys. Ed.

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Survey Winner

• "UWIC has a very good reputation which is
  important, particularly when I am applying to
  future employers. Eventually I want to be a PE
  teacher in a secondary school. I am glad I chose
  UWIC. When I applied I liked the sound of the
  course ...the sport facilities are excellent.
  Also Cardiff as a city is great, excellent for
  shops, cinemas, sport - lots of facilities."

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Survey Winner

• " The learning facilities at Cyncoed could be
  improved...there aren't enough computers. Also
  the library is inadequate. Car parking is a
  major problem it's a bit of a nightmare really."

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Examples of Report Findings

• 88 of respondents were mostly satisfied or
  better with their course overall
• 85 of respondents were mostly satisfied or
  better with their campus overall
• 92 of respondents were mostly satisfied or
  better with UWIC overall

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Examples of Satisfaction/Dissatisfaction

• 84 of students rated the information they
  received about their course as mostly
  satisfactory or better

• 41 of students were dissatisfied or worse with
  the promptness of feedback from assignments

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Satisfaction/Dissatisfaction
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Satisfaction/Dissatisfaction

• 51 of students were dissatisfied with the range
  of books available
• Cross-tabulation of the data from all 4 campuses
  reveals dissatisfaction ratings to be high across
  all sites

• 98 of respondents who used the new learning
  resource centre at Llandaff were mostly satisfied
  or better with the facilities

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Satisfaction/Dissatisfaction

• 86 of respondents were satisfied with the
  cleanliness of the refectory

• 40 of respondents were unhappy with catering
  arrangements for a range of different dietary
  requirements

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Satisfaction/Dissatisfaction

• 42 of respondents were dissatisfied with the
  UWIC bus service. Students at Llandaff showed
  the highest levels of dissatisfaction (55) -
  Howard Gardens respondents also returned high
  dissatisfaction ratings with this service (45)

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Satisfaction /Dissatisfaction
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Satisfaction/Dissatisfaction

• The Accommodation Service showed a respondent
  usage of 49
• 79 were mostly satisfied or better

• The Careers Advice Service had 19 usage
• 34 were dissatisfied with the service

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Future Methodology

• Online survey - use for full-time students
• Refine question specificity
• Include checks against student id scams
• Use paper-based survey for part-time students
  (see models at Sheffield Hallam)
• Use in combination with semi-structured
  interviews

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Next Stages

• Recommendations for action to VCPMB and Learning
  and Teaching Board
• Publish and disseminate report
• Collate outcomes for QAA purposes
• Develop survey for all years
• Launch survey 2003-4

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