Quality Control

1
Quality Control

• Why is it important?

2
Trading Standards

• What is Trading Standards?
• Why is it important for a Govt body to control
  standards???

Some recent examples of Trading Standards
investigations
Glass found inside withdrawn 21/2/07
Fisher-Price Laugh and Learn Learning Bunny
The pink pompom nose can detach posing a choking
hazard to young children.
3
What are the implications to TESCO of poor
quality FUEL being sold?
4
Effect of poor quality?

• Trading standards officials have launched an
  investigation after drivers complained that they
  had been sold "contaminated" fuel.
• Hundreds of drivers have also been contacting the
  BBC after filling up their cars with the
  allegedly contaminated fuel.

• Some car dealerships say they are trying to
  repair damaged cars, many of which are now off
  the road, but the parts they need are now in
  short supply.
• Compensation
• "I want compensation and reimbursement. I need my
  car for my work and it has been back to Saab four
  times in the last two weeks."

5
Traditional methods of quality control

• Post-production quality control, where a quality
  controller or control team randomly checks
  finished goods for defects, etc. This is a
  wasteful procedure, as faults are only found at
  the end.
• A slight improvement on this method is process
  control, where the controller or team samples
  products throughout the process of production.

6
Total Quality Management (TQM)

• TQM involves everyone in the process, improving
  the motivation of all staff. Faults are spotted
  and sorted out quickly.
• Costs are involved, though, as workers need to be
  educated and trained to measure and monitor
  quality and seek improvement.
• Kaizen a Japanese idea of continual improvement
  is the ultimate interpretation of TQM. Workers
  are encouraged to suggest improvements as often
  as possible, with the result that possible
  concerns are dealt with before they turn into
  problems.

7
To the Video!

• A quick view of how one car manufacturer
  maintains high quality car production
• PS do you like the new slide background?

8
Homework

• To complete the Case Study questions on Quality
  control with BS 5750.
• Next week last theory on Operation Management!
• Then followed by some more exam skills based on
  Op Management