Better Connected: advice for citizens

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Better Connectedadvice for citizens

• Malcolm Taylor
• Citizens Advice

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CAB Service

• Overview of CAB service
• Citizens Connect programme
• Background for Better connected research

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CAB Overview
bureaux each a separate charity outlets in
England and Wales staff are volunteers of the
public have heard of us (MORI 2001) of public
have used a CAB problems a year are related to
benefits

• 550
• 2000
• 25,000
• 20,000
• 95
• 45
• 6,000,000
• 1/3

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CAB Overview

• Problem solving
• Helping individuals solve problems
• Sometimes where government has failed them
• Influencing policymakers via social policy work

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CAB and Social Exclusion
Source MORI
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CAB as an intermediary
CAB
Central govt
CAB
Local govt
e
CAB
Other Agencies
Legend Face to face Phone Mail
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Citizens Connect Programme (CCP)
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CCP Deliverables - VPN
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CCP Deliverables - LAN
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CCP Deliverables CASE

• Central, secure, electronic case management
  system
• Enables collection of more comprehensive
  statistics for social policy work

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E-services

• We are talking to central and local government
• This report details e-services we would like to
  see made available as a matter of priority
• Where are these e-services?
• Interested in piloting something with your local
  bureaux ?- come and see me

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Citizens Connect Vision
CAB
Central govt
internet
CAB
Local govt
CAB
Other Agencies
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Endorsement
I believe that the Citizens Connect programme
has potential to open up e-government services
and advice routes up to many more people Tony
Blair
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Report background - Questions
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Report background - Areas