TMB

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Technology Means Business
Raising the standard of ICT business advice
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What is Technology Means Business?
The industry standard accreditation for those
providing integrated business and ICT advice to
small and medium sized enterprises (SMEs)
Information and Communications Technology
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A bit of history

• IM and DTI research 1997 2000 showed SMEs
  failing to use ICT effectively
• 42 of respondents said finding external help on
  ICT was an issue
• Clearly identified need for a trusted source of
  ICT advice from people who understand the
  particular needs of SMEs

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TMB Mission

• To improve the competitiveness of UK SMEs
  through the provision of effective
  business-related ICT advice

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How?...

• Establish an accreditation scheme for those
  providing small businesses with ICT advice
• Create a national network of accredited advisers
• Establish a recognisable ICT advice channel for
  small and medium sized businesses

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TMB Key Features

• Independent accreditation
• Mark of quality endorsed by the Government and
  leading ICT organisations
• Nationwide network of Accredited Advisers

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How does TMB benefit SMEs?

• High quality business-related ICT advice

• Reassurance of the advisers ability to
• - Understand the role of ICT in business

- Understand the particular issues facing SMEs -
Identify how ICT can develop your business - Help
integrate ICT into your business strategy -
Assist in managing the process of change
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How does TMB benefit SMEs?

• Reduction in the time and risk associated with
  choosing an adviser

Everyone claims to be an expert in e-commerce
and web designs at the moment, but TMB accredited
advisers have a business background theyve been
there and done that. Its great, my adviser
shared his technical expertise, advised and
helped me exploit and understand
e-business Steve Langdown, Proprietor, XMP Audio
Visual
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How does it work?

• TMB Adviser accreditation covers
• ICT knowledge
• SME understanding
• Advisory skills
• 2 Areas of Assessment
• Performance
• Knowledge
• Annual re-accreditation to ensure skills and
  knowledge remain up-to-date

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Who are TMB Advisers?

• IT resellers/consultants
• Independent Business Consultants
• Business Link/SBS Advisers
• UK Online for Business Advisers
• Financial advisers
• Banks

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How does TMB benefit Advisers?

• Quality mark
• Web-based learning environment
• Client centred tools
• Networking opportunities
• Nationwide promotion
• CPD

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TMB - The leading authority in business-related
ICT advice

• We have achieved more that we ever expected. As
  we went along we found ways of managing our
  processes slightly better, which started to bring
  benefits from early on in the project Steve
  Cox
• Spinnaker Consulting
• Our TMB Adviser went out of her way to fully
  understand our needs and to suggest the most
  cost-effective way to achieve what we
  wanted Elizabeth Hughes
• Berkshire Records Office

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What is _at_TEB Cymru Wales

• _at_TEB Cymru Wales is the Wales delivery centre for
  Technology Means Business.
• It is a private/public sector partnership
  including BT in Wales, Welsh Development Agency,
  National Council - ELWa, Menter a Busnes,
  University of Glamorgan and the E-commerce
  Innovation Centre of Cardiff University.

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What does _at_TEB do?

• Delivers pan Wales and to a consistent quality
  standard, the Technology Means Business
  accreditation.
• We provide support across the whole of Wales,
  with one-to-one tutor-assessor support available
  throughout the process.

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Quality

• _at_TEB has established a reputation for delivering
  a high quality and excellent customer care.

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Enhancing Existing Skills

• The scheme will enhance adviser skills and
  knowledge in three areas
• ICT
• Business understanding
• Consulting skills

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Objective One and _at_TEBs Development Centre
Raising the standard of ICT business advice
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The _at_TEB Development Centre

• In conjunction with the UoG, we will offer
  comprehensive support, knowledge and skills to
  develop a hybrid Business ICT adviser through
• providing personal advisers
• learning materials
• links to relevant and up to date information
• networking opportunities
• seminars
• workshops
• supported SME consultancies

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The _at_TEB Development Centre

• The importance of _at_TEB/TMB has been recognised by
  Opportunity Wales.
• All of their advisers are under a mandatory
  requirement to achieve full TMB accreditation
  through _at_TEB.
• This will amount to 140 advisers from the
  Opportunity Wales programme alone.

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Should you be interested in the _at_TEB Development
Centre?

• YES If you want to become a highly skilled and
  accredited Business ICT Adviser?
• YES Particularly if you live or work in
  Objective One areas of Wales.
• YES If you have the technical skills, but need a
  good understanding of how business can use ICT
• YES If you are well aware of the general
  business needs of a business, but need a deeper
  understanding of the role and potential of ICT.
• YES If you want to become a better adviser.

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In Summary

• _at_TEB delivers independent TMB accreditation.
• Mark of quality endorsed by the Government and
  leading ICT organisations.
• Wales-wide network of Accredited Advisers.
• TMB benefits advisers and SMEs.
• _at_TEB has established a reputation of high quality
• Importance of _at_TEB/TMB recognised by Opportunity
  Wales project.

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Summary cont.

• _at_TEB Objective One project will provide new and
  innovative opportunities to enhance the skills of
  advisers through
• Online learning materials
• Seminars
• Workshops

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_at_TEB/TMB Workshop

• _at_TEB will be holding workshops in the near
  future.
• For further information contact Glenn
  Behenna, _at_TEB Programme Manager Mail
  glenn.behenna_at_bt.com Tel [phone]

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Accreditation Requirements

• The first part of the qualification requires you
  to demonstrate your practical experience as a
  Business Adviser in advising small and medium
  sized enterprises (SMEs) on the use of
  information and communications technology (ICT)
  to develop their business.
• Your practical experience will be judged against
  a set of standards made up of 5 units. In order
  to pass this part of the qualification you must
  provide evidence of meeting the requirements of a
  total of Four Units.

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Mandatory Units

• Unit 1 Build effective ICT advisory relationships
  with clients
• Unit 2 Help clients to meet their ICT business
  needs
• Unit 3 Monitor, evaluate, review and develop
  your own performance as an ICT adviser

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Optional Units

• Unit 4 Enable clients to plan an ICT intervention
• Unit 5 Enable clients to implement an ICT
  intervention

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• The Second part of the qualification requires you
  to demonstrate your knowledge. Your knowledge
  will be assessed through evidence of your work
  and through a knowledge test. You will need to
  demonstrate your knowledge of
• ICT and how businesses can be encouraged to
  consider it fully in their plans
• SMEs, how they develop and the role of the
  Business Adviser (with particular reference to
  the knowledge requirements of the SFEDI standards
  for Business Support)
• how SMEs can be assisted to develop their use of
  ICT

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The Standards
The Performance Section of the Standard will be
used to judge the quality of your practical
experience as a business ICT adviser. You must
show that you can meet the requirements for Units
1, 2 and 3 as well as one from Units 4 and 5.
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Unit 1Build effective ICT advisory relationships
with clients
Element 1.1 In an ICT context, set up and
maintain relationships with clients Element
1.2 Help clients to act for themselves in an ICT
context Element 1.3 Monitor ICT services and
identify improvements
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Unit 2 Help clients meet their ICT business needs

• Element 2.1 Help clients to establish their ICT
  business needs and objectives
• Element 2.2 Review the clients business and help
  clients make an informed choice from the ICT
  options available
• Element 2.3 Give feedback on ICT to clients
• Element 2.4 Reach agreement with clients over
  what course of action they should take in
  relation to ICT

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Unit 3 Monitor, evaluate, review and develop
your own performance as an ICT adviser

• Element 3.1 Review and evaluate the effectiveness
  of your advisory role on the outcomes of ICT
  interventions
• Element 3.2 Identify your self-development needs
• Element 3.3 Develop your skills and performance
  and keep up to date with new ICT developments
  in all key areas

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Unit 4 Enable clients to plan an ICT intervention

• Element 4.1 Enable clients to identify the
  potential costs and benefits of an ICT
  intervention
• Element 4.2 Enable clients to identify business
  changes resulting from the introduction of an
  ICT intervention
• Element 4.3 Enable clients to identify and
  integrate the components of an ICT intervention
• Element 4.4 Assist clients to draw up an ICT
  Intervention plan

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Unit 5 Enable clients to implement an ICT
intervention

• Element 5.1 Enable clients to implement an agreed
  ICT intervention plan
• Element 5.2 Enable clients to monitor against
  previously identified key factors
• Element 5.3 Enable clients to evaluate the impact
  of an ICT intervention

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Performance Criteria

• You must ensure that you
• a) Communicate with clients in a manner that
  promotes good will and trust and demonstrates a
  duty of care to them at all times
• b) Identify people who can help you to achieve
  your objectives as an ICT adviser
• c) Establish and maintain relationships that are
  appropriate to the level and type of help that
  you expect from them

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Pricing Policy

• Registration 1200
• Objective 1 Development Centre registration 300
• Annual re-accreditation for accredited advisers
  195
• Annual re-registration for non-accredited
  advisers 300
• Additional attempts at Knowledge Test - to be
  advised by TMB
• ALL PRICES EXCLUSIVE OF VAT