Title: Esha Datta Monish Subherwal
1- Esha Datta ? Monish Subherwal
2Outline
- Background
- Mission
- Methods
- Recommendations
- Conclusion
3Target Audience
- Cal Population
- 23,000Ā undergraduate students
- 10,000 graduates
- 2,000 faculty
4Prior to Summer
5Recent CalMail Interface
6Goals
- Assess the current usability of CalMail
- Understand what Cal students want and need from
CalMail - Define the purpose of a school e-mail system
7Methods
Survey 7 Undergrads, 7 Grads, 1 staff
Interviews 3 undergrads, 2 grads, 1 staff
Usability Study 3 undergrads
810 questions via SurveyMonkey
9Interviews - Frequently mentioned
- Features
- Most important E-mail forwarding, campus
links/news - Somewhat important Calendars, conversation
threading - Least important Chat
- Problems
- Aesthetics, auto-contacts, blocking spam
- Other
- Spell checking, viewing attachments, scrolling
through all messages
10Interviews - Notable Quotes
CalMail sucks and could be way better. Its
really bad and for this type of university, it
does not do justice. Being an engineer, I like
how simple and ugly it looks, but this is really
bad.
It just looks really ghetto, not friendly at
all. It looks like it was developed ten years
ago.
It should be a priority to filter. As a student
we have a lot of things going on. Its important
for us to keep class stuff aside and our social
stuff aside.
11Usability Testing
- Problems
- Ambiguous Wording
- Advanced Mail Management
- Auto-contacts
- Search
- System Feedback
- Unclear Navigation
12Design Recommendations
- 1 Speak the Users Language
13Ambiguous Wording - Main Page
14Ambiguous Wording - Quotes
- I mean, whats purge!?Ā Does anyone know what
purge does!?Ā Im sure its from some guy who
created Unix! -
- Q What do you think purge does?
- A I dont know, Im scared to try it
15Ambiguous Wording - Main Page
16Design Recommendations
- 2 Relevant System Feedback(Refresh both
frames!)
17- Show us how you would create a folder
18System Feedback Creating a Folder
19System Feedback Creating a Folder
20System Feedback Creating a Folder
21System Feedback Creating a Folder
?
22System Feedback Creating a Folder
23System Feedback Creating a Folder
?
24System Feedback Creating a Folder
25System Feedback Creating a Folder
26Design Recommendations
- 3 Keep the Quota Status Bar
27Design Recommendations
- 4 CalMail represents our school. Make it
aesthetically pleasing.
28Aesthetics - Quotes
- The design of the entire page (and much of the
rest of the site) looks like the result of some
freshman CS student's unfinished class project
29Design Recommendations
30- 6 Put Advanced Mail Management in one location
Spam, E-Mail Forwarding, Rules/Filters
31- You are experiencing a lot of Spam. Ā
- Show us how you would get rid of the Spam? Ā
32Recent CalMail Interface
33Design Recommendations
- 7 Improve search function and keep the search
on the main homepage
Search
34Design Recommendations
- 8 Sort by size to make it easier to deal with
limited storage space
35Design Recommendations
- 9 Incorporate links to other relevant Berkeley
sites (but in an unobtrusive way)
Telebears Bearfacts Schedule CARS Berkeley.edu