Why%20Values%20Matter

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Why Values Matter
The Power of Values Governance at Markham Public
Library

• Cheryl MarcusActing Branch Librarian, Markham
  Public Library Unionville Branch
• Andrea Cecchetto
• Branch Librarian, Markham Public Library
  Milliken Mills Branch
• Panelists Catherine Biss, David Dycke, Nancy
  Gillespie, Georgina Perrier

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Why Values Matter Outline

• Why Values?
• What are Staff Values?
• Using the Staff Values
• Benefits of the Staff Values Process
• The Co-creation of the Values
• Choosing the Values
• The Values Champions
• Our Values Panel First-hand perspectives and
  experiences

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Why Values Matter Objectives

• Provide an overview of self-management process
  through values governance
• Describe a framework to initiate values
  governance
• Outline process to enable staff to resolve
  interpersonal issues
• Explain how values increase collective
  accountability and ownership

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Why Values? The MPL Experience

• Identified need to address interpersonal issues
  and staff satisfaction
• Create a united organization through values
  governance
• Staff were asked to envision what it would take
  to achieve this - what would that organization be
  like?

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What are the Staff Values?

• The Four Values
• Respect
• Communication
• Common Focus (Service)
• Teamwork

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Staff Values

• Respect Empathy, courtesy, inclusiveness
• Examples
• Treat others as they would like to be treated
• Be punctual at all times

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Staff Values

• CommunicationCorrecting insufficient
  communication how to communicate
• Examples
• Provide and accept open, honest expression with
  no fear of reprisal
• Listen actively and probe for clarity

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Staff Values

• Common Focus (Service)
• All staff recognize that customer service is our
  common goal

• Examples
• Provide seamless service to customers
• Discuss, share and implement best practices
  across the system

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Staff Values

• Teamwork
• Be supportive and accountable helping one
  another and nurturing relationships

• Examples
• Commit to one team working together for the
  betterment of the MPL system
• Help one another, even when it is not ones
  direct responsibility

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Using the Staff Values

• Staff Values are
• Designed to aid in the resolution of
  interpersonal issues by and between staff members
• Code of conduct to guide daily behaviour
• Staff-driven and co-created
• Used to create a unified organizational culture

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Using the Staff Values

• Staff Values ARE NOT
• Management or Union driven
• A means of resolving performance issues
• An arbitration process
• EAP or HR initiative

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Why Values Work

• Values work because they are
• Staff-driven
• Co-created
• Observable
• Championed by front-line staff at each work site
  (i.e. Values Champions)
• Sustainable (e.g. monthly reviews)

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Benefits of the Staff Values Process

• Benefits
• Break down silos
• Improve morale create a satisfying work
  environment
• Empower Staff
• Increase accountability

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The Co-creation Process

• Staff describe the best possible working
  relationship staff volunteered
• Determine how that relationship can be describe
  in terms of values
• Staff sign Declaration of Interdependence
• Create Values Champions provide training
• Hold monthly meetings front line staff only

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The Co-creation of the Values Choosing the Values

• Features of the Staff Values
• Chosen freely
• Chosen among alternatives
• Chosen after examining consequences of each
  alternative
• Prized and Cherished
• Affirmed
• Acted Upon
• Repeated

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The Co-creation of the Values The Values
Champions

• Who are the Values Champions?
• Members of staff all levels
• Cross-section of talents
• Departmental representation
• Volunteers that believe in the process

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The Co-creation of the Values The Values
Champions

• Characteristics and Qualifications
• Empathetic
• Impartial
• Approachable
• Supportive

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The Co-creation of the Values The Values
Champions

• The Role of the Values Champions
• Act as facilitators, NOT problem solvers
• Promote and model values
• Provide orientation to new staff

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The Co-creation of the Values Employee
Responsibilities

• Employees have responsibilities too!
• Declaration of Interdependence Staff must
  do their best to live the values and to hold
  themselves and each other accountable for success

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The Co-creation of the Values Employee
Responsibilities

• Staff should
• Feel comfortable approaching Values Champions
• Feel empowered to deal with their own difficult
  situations
• Understand the role of the Values Champion

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The MPL Values Panel Experiences and Perspectives
Catherine Biss CEO, Markham Public Library Nancy Gillespie Information Services Angus Glen Branch
Georgina Perrier Borrower Services Markham Village Branch David Dycke D.G.Dycke Consulting
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Additional Information

• For further information on starting the Values
  Governance Process at your Organization contact
  
• David Dycke
• D.G. Dycke Consulting
• 416 368-4399
• 416 995-6300
• daviddycke_at_mac.com
• To contact the Presenters

• Andrea Cecchetto
• Branch Librarian-Milliken Mills
• 905-513-7977 x5342
• acecch_at_markham.library.on.ca

Cheryl Marcus Acting Branch Librarian 905-513-7977
x2182 cmarcus_at_markham.library.on.ca