What Attracts Casino Visitors

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What Attracts Casino Visitors
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Organization Chart for Casino Operations
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Organization Chart Focus on Manager of Table
Games
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Casino Revenue Centers

• Casino Operations
• Bingo
• Race and sports books
• Slots
• Baccarat
• Table games
• Keno
• Card games
• Hotel Operations
• Food and Beverage Operations

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Casino Support Centers

• Human resources
• Marketing and sales
• Finance
• Security
• Surveillance
• Engineering/maintenance

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Casino Security Department Activities

• Escorting cash transfers from the casino floor to
  the casino cage
• Escorting guests who have won significant amounts
  of money to their car, airport, or other local
  destination
• Moving drop boxes from table pit games and
  transporting them to the casino cage
• Overseeing the slot drop done by a team of
  employees who remove coins from slot machines
• Guarding the casino cage and working to prevent
  robberies of and/or assaults on cage personnel

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More Unique Security Department Activities

• Providing public relations assistance for the
  casino with its guests
• Assisting slot department personnel by witnessing
  the replenishment of slot booth bank rolls,
  hand-paying large jackpots won by slot players,
  performing slot machine hopper fills, and
  assisting with slot drops
• Assisting with credits and fills for table games

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Effective Surveillance Is Critical
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Organization of a Casino Cage
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Responsibilities of the Casino Cage

• Bank roll custodianship and accountability
• Servicing the casino pits
• Interaction with almost every revenue and
  nonrevenue department

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Gaming and Society

• Possible Problems
• Addiction
• Health problems
• Increased crime
• Resolution Tactics
• Gaming regulatory bodies
• Governmental regulations
• Casinos have become legitimate, publicly traded
  business
• Casino assistance for guests/employees

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Casino Challenges

• Need to attract and retain a qualified work force
• Increased governmental regulations
• Increased efforts to address problem gaming
• Use of technology
• Competition

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