Visualizing Value:

1

• Visualizing Value
• Proving the Business Impact of Leadership
  Development at Childrens Healthcare of Atlanta
• Kirkpatrick Evaluation Summit
• February 4, 2008
• 315 345pm
• Larry Mohl
• VP and Chief Learning Officer
• Childrens Healthcare of Atlanta

2
Presentation Outline

• Childrens Healthcare of Atlanta Context
• Center for Leadership Overview
• Impact and Evaluation Frameworks
• Success Case Application
• Designing for Impact
• Results and Insights

3
Childrens Healthcare of Atlanta Today

• 3 Hospitals
• 16 Satellite locations
• 5 Immediate Care centers
• 2 Primary Care centers
• Other Satellites
• Outpatient Rehabilitation
• Specialty Care
• gt500,000 patient visits per year
• Recognized nationally for our programs in
  pediatric cancer, cardiac care and
  transplantation
• Access to more than 1,400 physicians
• 6,500 employees
• A volunteer base of 20,000

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The Childrens Challenge

• GROWTH

COMPLEXITY
Childrens Center for Leadership
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Philosophy

• Leadership Development as a Business Improvement
  Process
• Vs.
• Leadership Development as a Training Program

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Core Process Logic
7
Impact Framework
CFL
Evaluation
8
Success Case Method Evalu-action
Role of Evaluation
Prove
Emotional
Rational
and
Improve
9
Success Case Goals

• Gain board approval for continued funding
• Build senior leader confidence
• Determine areas of application, types, and degree
  of impact
• Drive continued development
• Determine areas for improved impact

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Connecting the Dots
Success Thread

• Concept

Application
Impact
Performance Environment
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Approach

• Application/impact reflection built into capstone
  workshop Leadership Next
• Application/impact survey sent to each
  participant
• 45 60 minute structured interview with each
  participant
• Stories documented and evidence collected on
  success threads
• The Test
• Motivated or significantly improved by CFL
  participation
• Assumption is no one does things of significance
  alone
• All stories and data analyzed and synthesized
  into impact framework
• Team of 3 works the process
• Finance team member involved in interviews and
  data reviews

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Driving Impact by Design
13
Visualizing Application
14
Wall of Success
15
CFL
CFL Impact
Personal

• People
• Optimized staffing
• Built functional skills and leadership teams
• Service
• Improved service experience and scores
• Quality
• Increased safety, efficiency, and effectiveness
  of care
• Increased capacity
• Controlled costs
• Growth
• Expanded partnerships, grew services, and created
  distribution blueprint

• Promotions / Readiness 13
• Competency Improvement .7up from base 3 self, .3
  up from base 4 other

• Improved internal hiring From lt40 to gt50
• Improved leader retention From 88 to 91 system,
  100 of Executive graduates
• Differentiator in leader attraction Cardiology
  Service Line physicians

Operational
System
Cost Savings / Avoidance 4.5
million Increased Revenue / Extramural
Funding 3.4 million
Financial
Executive Experience Classes 1 and 2
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Insights

• Use a portfolio of evaluation techniques and
  correlate the results
• Most people have a difficult time connecting the
  dots
• Success case interview acts as training session
• Make the intangible come to life and ensure the
  tangible has credibility
• Build both emotional and rational value
• Dont wait for the big presentation to tell the
  story!
• Explicitly connect people, program, and impact
• Ask that participants do the same
• Make success case thinking and capture an
  on-going activity that drives action
• Dont be afraid to show areas for improvement
• Ask for what is needed