Introduction to EGovernment Services for Libraries

1
Introduction to E-Government Servicesfor
Libraries

• Presented by
• Michelle Howard
• E-Government Librarian
• Pasco County Library System

Updated March 18, 2008
2
What is E-Government?

• Takes place over a computer network
• Generally involves electronic exchange of
  information
• Benefits government agencies
• Benefits citizens and regulated entities
• Provides direct communication

Source www.dir.state.tx.us/taskforce/Surveys/Stat
e_Survey/app_b.htm
3
History of E-Government

• E-Government Act of 2002 (H.R. 2458)
• More responsive and more cost-effective
• Meeting expectations of an increasingly wired
  citizenry
• Not just forms

Source www.egov.gov
4
Floridas E-Government History

• Jeb Bush - the e-governor
• January 2000 - e-Budget website launched
  (http//www.ebudget.state.fl.us/)
• 2001 myflorida.com web portal launched
• April 2002 - newly-designed myflorida.com launched

5
Why E-Government and Why Here?

• Efficiency
• Expanded Reach
• Accessibility
• Budget

6
What Do We DO With These People?!

• Excellent Customer Service
• Tech Support
• Patience
• Follow-ups
• Reassurance

7
How Can We Do This?

• Adequate staffing
• Adequate computers
• Adequate bandwidth
• Advance preparation

8
How to Prepare

• Familiarize yourself with government websites
• Identify your target audience
• Learn the layperson terms and the
  government-speak for different services
• Make sure your own computer skills are current

9
Where to Begin

• www.libraryegov.org
• www.egov.gov
• www.myflorida.com/eservices
• www.usa.gov/Citizen/Services.shtml

10
For more information, please e-mail Michelle
Howard at michelleh_at_pascolibraries.org

• The contents of this tutorial were developed
  under a Library Services and Technology Act grant
  from the Institute of Museum and Library
  Services, through the Department of State,
  Division of Library and Information Services.
  However, the contents do not necessarily
  represent the policy of the Department of State
  and you should not assume endorsement by the
  State or Federal Government.