Public Forum

1
Public Forum Vendor Conference

• Phase 1
• Request for Offers (RFO)

2
Introductions

• Speakers
• Donna Geller TIERS Project Director
• Amy Vanderburg TIERS Technical Manager
• Gerhild Turner DHS Senior Purchaser
• Charlie Bertero TIERS Project Support Manager
• Executive Oversight
• Jerry Friedman DHS Executive Deputy Commissioner
• Suzanne Biermann DHS Deputy Commissioner for
  Planning, Evaluation, Project
  Management
• David Freeland DHS Deputy Commissioner for MIS

3
Agenda

• Introductions
• Progress Report (Procurements)
• Critical Dates
• Implementation Approach
• What We Seek
• RFO Overview Responsibilities in Common
• Statement of Work for Each Phase
• Administrative Requirements Issues
• Questions Answers
• Public Comment

4
Progress Report

• Contracts Awarded to Date
• Technical Architecture (EDS)
• Business Process Activity Models (EDS/Spectrum
  Maximus)
• Policy Integration Documentation (Consultec)
• Project Planning Issue Management (Rhodes
  Consulting)
• Legacy System Documentation (Comsys RFD
  Assocs. Riverton)
• IVV (SAIC)
• Phase 0 Analysis Design (AMS)

5
Progress Report (continued)

• Planned Procurements
• Phase 1 SEI Construction Training Help Desk
  (in progress)
• Pilot Evaluation (Target 2Q 2001)
• Software Maintenance (Target In Place by
  Completion of Statewide Rollout)
• System Operations (Target Same as S/W
  Maintenance)

6
Critical Dates

• What When
• IVV Vendor On Board 7/31/2000
• Phase 0 Vendor On Board 8/06/2000
• Infrastructure Central Pilot 8/2000
• Stage 1 Application 2/2001
• Phase 1 Vendor On Board 2/2001
• Stage 2 Application 12 months following
  vendor on board
• Stage 3 Application 7 months following
  TX Works pilot

Dates Earlier or Later
7
Critical Dates (continued)

• Begin SAVERR Transition 1/2004, 6
  months following start of
  Stage 3 Statewide Rollout
• Transition Activities Complete 1/2005 one
  year later

Dates Earlier or Later
8
Implementation Approach
5. Stage 4 (TBD)
1. Early Initiatives - Infrastructure 2.
Stage 1 - Screening Scheduling 3.
Stage 2 - Replace the GWS 4. Stage 3
- Replace LTCW 5. Stage 4 - Transition off
of SAVERR
4. Stage 3 (Phase 1 V)
3. Stage 2 (Phase 1 V)
2. Stage 1 (Phase 0 V)
1. Early Initiatives
(State)
9
What We Seek

• A Partnership
• A Win-Win Situation
• Competent Staff Who Can Work With the Customer
  (Key Personnel Reference Checks)
• Creative Solutions
• Demonstrated Commitment to Success

10
Phase 1 An Overview

• RFO Components
• System Engineering Integration (SEI)
• Software Application Development (Construction)
• Training Services for the End-User
• Help Desk Services
• What They Have in Common
• Cooperative Attitude w/All State Vendor Staff
• Knowledge Transfer Component
• Numerous Deliverables
• Note Offeror May Suggest More

11
Phase 1 RFO

• Amy Vanderburg

12
SOW Overview Parts A B

• Excellent Project Management Ability
• Validation of Previous Work (e.g., Conceptual
  Design)
• Maintenance of Stage 1 Pilot
• Application Design and Development
• Testing
• Conversion
• Platform Design Capacity Planning
• Systems Integration

13
Overview Part C (Training)

• Stand-up and CBT
• For Pilot Rollout of Stages 2 3
• CBT 1 Mandatory Course May Propose Others
• Work Cooperatively with A/B Vendor to do Training
  Environment Users Guide Online Help Systems
  Wizards
• Maintain Update Plan Materials Throughout
  Course of Contract
• Knowledge Transfer Plan

14
Overview Part D (Help Desk)

• Work Cooperatively with A/B Vendor and DHS staff
  to
• Provide all TIERS Help Desk services
• Provide a single point of contact to TIERS end
  users
• Support Stage 1, Stage 2, Stage 3 application
  pilots
• Must be operational within 60 days after Contract
  Award
• Estimated Problem Report Ticket Volumes
• In constant Touch Daily, Weekly and Quarterly
  Reports Face-to-Face meetings with DHS staff
  Austin Based
• Turnover Plan

15
RFO Requirements

• Gerhild Turner

16
RFO Requirements

• Reminder Letters of Intent to Bid are Due Today
  (August 10, 2000) to gerhild.turner_at_dhs.state.tx.
  us
• Must Meet Submittal Requirements
• QISV Documents
• HUB Requirements (new)
• Exact Number of Copies
• Performance Bond (10 of total contract value)
• Payment Retainage (5 of total contract value or
  500,000, whichever is greater)
• Liquidated damages for delayed or unacceptable
  performance
• Must Meet Evaluation Criteria

17
RFO Requirements Continued

• Last Date for Questions September 11, 2000
• Submittal deadline September 29, 2000

18
Questions Answers
Donna Geller Charlie Bertero
19
Public Comment
20
For More Information

• www.dhs.state.tx.us/programs/TIERS/