Lodging: Meeting the Guests Needs

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Chapter 9

• Lodging Meeting the Guests Needs

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Criteria for Classifying Hotels

• Price
• Function
• Location
• Particular market segment
• Distinctiveness of style or offerings

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Hotels Classified by Price

• Limited-service hotels
• Full-service hotels
• Luxury hotels

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Hotel Classified by Function

• Convention hotels
• Commercial hotels

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Hotels Classified by Location

• Downtown hotels
• Suburban hotels
• Highway/interstate hotels
• Airport hotels

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Hotels Classified by Distinctiveness of Style or
Offerings

• All-suite hotels
• Extended stay hotels
• Historic conversions
• Bed and breakfast inns
• Boutique hotels

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Hotels Classified by Market Segment

• Executive conference centers
• Resorts
• Casino hotels
• Health spas
• Vacation ownership

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Principal Customer Types

• Transient business travelers-29
• Business travelers attending conferences-25
• Vacationers-24
• Travelers for other reasons-22

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