Lesley Massey Associate Director of Service Planning

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• Lesley Massey - Associate Director of Service
  Planning Improvement
• Andrea McGuinness - Service Planning
  Improvement Manager

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Context

• Turnaround/financial recovery plan
• Drivers for change
• Service strategy 2010 programme
• Building leadership at all levels
• Staff engagement
• Performance agendas e.g. cleanliness, quality, 18
  weeks, governance patient choice
• Foundation Trust status

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Events to date

• Trained by external consultancy March 2007
• See 1, do 1, teach 1
• Emergency medical admissions-AE,
  admission/discharge processes
• Orthopaedics-knee hip- pre-op, HSDU LOS
• Radiology-report turnaround times, admin
  processes equipment efficiency
• Theatres utilisation

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Our journey told as metaphors of lean

• What does it feel like to be leading lean in an
  organisation?

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