Change Management at California Institute of Technology

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Change Management at California Institute of
Technology

• Elaine S. Reber,
• Assoc Dir of Infrastructure for Administrative
  Computing

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Agenda

• Organization
• Environment
• What works ?
• What does not work ?
• Tools
• Q A

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Environment

• Sun E10 K OS is Solaris 2.6
• Oracle 10.7 NCA - rdbms is 7.3.4
• Modules are GL, FA, GMS, LD, PO, HRMS, Payroll
• Planning to go live with 11i by 9/02
• Sun 6800 Solaris 2.8

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What Works?

• Change Request Process
• Initiation of requests by customers
• Prioritization in most areas in agreement with
  customers
• Procedure for change requests
• Help Desk Tracking
• Application Help Desk
• Tools weve chosen

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What Doesnt Work?

• Realistic time estimates
• Prioritization in the functional areas
• Requirements can be a moving target
• Sufficient details of needs

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Tools

• Remedy Help Desk and Change Request System
• EMC Disks
• EMC Timefinder Software
• Veritas Foundation Suite
• Kintana Object Migrator
• Mercury Interactive Load Runner

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Tools (cont)

• Quest TOAD, Debugger, OnWire, Space Manager,
  VistaPlus
• Jet Central
• Taviz - SmartDB
• MS VSS
• Embarcadero - DBArtisan
• Appworx

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QA