Consequence Management Exercise

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Consequence Management Exercise
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Summary

• Errors are part of being human, violations we can
  prevent
• The workforces behaviour is a reflection of our
  leadership
• Wolves Vs. Sheep Both are necessary, but a
  compliance culture needs a wolf management system
• People break rules for five main reasons 1)
  Unintentional, 2) Situational, 3)
  Organisational, 4) Personal 5) Reckless
• Different types of rule breaking require
  different solutions
• Proactive People know what it will take for them
  to comply ask them
• Reactive Consequence management should be
  applied to all involved
• Exercise
• For each table first then theme What can we do
  to improve compliance?

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Making Effective Commitments

• Do your personal commitments meet the following
  criteria
• Specific Are you clear what they are going to
  do?
• Visible - Could someone film it?
• Different - Is it a change from what they
  normally do?
• Power Are you actually able to do it
  consistently?