Personcentred Policy as the Driver for Improvement

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Person-centred Policy as the Driver for
Improvement

• Janet Walden
• Programme HeadIndependence, Well-being and
  Choice

We help to improve services and achieve better
outcomes for children and families, adults and
older people including those with mental health
problems, physical or learning disabilities or
people in the criminal justice system. We work
with and are funded by the
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Policy framework

• Putting people using services at the centre of
  delivery
• Independence, Well-being and Choice
• Our Health, Our Care, Our Say

We help to improve services and achieve better
outcomes for children and families, adults and
older people including those with mental health
problems, physical or learning disabilities or
people in the criminal justice system. We work
with and are funded by the
3
Why?

• Governments wider personalisation agenda in
  public services
• Recognition that individuals are better at
  knowing what they need
• Sharing responsibility move from passive
  recipient to active participant
• Key driver for quality improvement

We help to improve services and achieve better
outcomes for children and families, adults and
older people including those with mental health
problems, physical or learning disabilities or
people in the criminal justice system. We work
with and are funded by the
4
How?

• Implementation of IWC and OHOCOS
• Common assessment framework across health and
  social care
• with the individual central to the process
• Development and piloting of individual budgets
• Increased take-up of direct payments

We help to improve services and achieve better
outcomes for children and families, adults and
older people including those with mental health
problems, physical or learning disabilities or
people in the criminal justice system. We work
with and are funded by the
5
How?

• Supported decision making risk framework
• Market development to meet new and individual
  needs
• Shifts in commissioning
• Adds up to transformation in social care delivery
  

We help to improve services and achieve better
outcomes for children and families, adults and
older people including those with mental health
problems, physical or learning disabilities or
people in the criminal justice system. We work
with and are funded by the
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Improving Across Health and Social Care

Simon Leftley Director of Adult Social
Services, Chief Executive Bexley Care Trust
We help to improve services and achieve better
outcomes for children and families, adults and
older people including those with mental health
problems, physical or learning disabilities or
people in the criminal justice system. We work
with and are funded by the
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Integration for what purpose?

• Joint services deliver efficiencies e.g.
  integrated teams
• SW, DN, OT, GPs, Primary Care
• Reducing Emergency Admissions
• Improve Service User Experience

We help to improve services and achieve better
outcomes for children and families, adults and
older people including those with mental health
problems, physical or learning disabilities or
people in the criminal justice system. We work
with and are funded by the
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Managing improvements in difficult financial
climate
Example 1 Health Adult Social Care Strategy
Strategy owned by all partners, council,
health, voluntary sector, and people who use
services Why ? Maintains commitment to
quality services
We help to improve services and achieve better
outcomes for children and families, adults and
older people including those with mental health
problems, physical or learning disabilities or
people in the criminal justice system. We work
with and are funded by the
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Older persons strategy

• Example 2
• Why ?
• Addresses wider range of service, leisure,
  transport, benefits, housing, adult education as
  well as health and social care
• Produced by older people
• Makes a difference to their lives

We help to improve services and achieve better
outcomes for children and families, adults and
older people including those with mental health
problems, physical or learning disabilities or
people in the criminal justice system. We work
with and are funded by the
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Integrated Service Improvement
Cllr. Dave Antrobus
Tony Hunter Executive Member

Executive Director Social Care Community Safety
Community Services
Liverpool City Council
We help to improve services and achieve better
outcomes for children and families, adults and
older people including those with mental health
problems, physical or learning disabilities or
people in the criminal justice system. We work
with and are funded by the
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Our background story

• High Council tax, failing services
• Very traditional, strongly unionised, culture and
  practices
• Very top down approach, senior member and officer
  led
• Principle of make the changes, 70 per cent will
  be right
• Rapid recognised improvement, now focus on hearts
  and minds
• Listen!

We help to improve services and achieve better
outcomes for children and families, adults and
older people including those with mental health
problems, physical or learning disabilities or
people in the criminal justice system. We work
with and are funded by the
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Our leadership style

• Recognition of problems no ostrich behaviour
• Openness with user groups, staff
• Creation of in it together approach
• Can do approach, lots of credit
• No backing off user-focused improvement agenda!

We help to improve services and achieve better
outcomes for children and families, adults and
older people including those with mental health
problems, physical or learning disabilities or
people in the criminal justice system. We work
with and are funded by the
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Using were here to help agencies wisely

• Control use it or lose it!
• Ensure clarity over roles, responsibilities,
  reporting
• Agree the messages, internally and externally
• Open, self-critical style essential

We help to improve services and achieve better
outcomes for children and families, adults and
older people including those with mental health
problems, physical or learning disabilities or
people in the criminal justice system. We work
with and are funded by the
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Developing Regional Partnerships
Andrew Cozens, Strategic Advisor for Children,
Adults and Health Services, IDeA www.IDeA.gov.uk
We help to improve services and achieve better
outcomes for children and families, adults and
older people including those with mental health
problems, physical or learning disabilities or
people in the criminal justice system. We work
with and are funded by the
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IDeA
We exist to support self-sustaining improvement
from within the sector and are local
governments own improvement agency. Working as
part of the with wider local government family
we have two distinct roles, which are to support
         individual council improvement
and          the improvement of the sector as
a whole. www.IDeA.gov.uk  
We help to improve services and achieve better
outcomes for children and families, adults and
older people including those with mental health
problems, physical or learning disabilities or
people in the criminal justice system. We work
with and are funded by the
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IDeA

• IDeA regional associates are the Agencys link
  with councils, government offices,
• regional improvement partnerships, regional
  centres of excellence and regional
• Partners
• The JIP has given impetus to new alliances around
  adult social care, (particularly
• with ADSS, CSIP and CSCI) to parallel our work
  on childrens services.
• Our regional events suggested enthusiasm for lead
  member networks that we will
• Support
• Our national and local leadership academy
  programmes will support lead
• members in developing their role
• Together with LGA, we are keen to promote
  regional trailblazer councils
• The Beacon Council scheme will continue to
  showcase best practice
• www.IDeA.gov.uk

We help to improve services and achieve better
outcomes for children and families, adults and
older people including those with mental health
problems, physical or learning disabilities or
people in the criminal justice system. We work
with and are funded by the