SilkPerformer V 6'0 Web Tutorial

1
the e-business reliability company
SilkPerformer 6.5Citrix Support
Segue Software June 2004
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About Me

• Andreas Grabner
• Developer in Linz Lab
• Responsible for
• COM
• .NET
• Oracle Forms
• XML Support

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What is supported

• All Citrix Deployment Models
• Application Sharing
• Desktop Sharing
• NFuse browser-based Sharing
• Client Versions
• 7.x
• 8.x currently not!
• Citrix Client contains some bugs that make it
  unusable for testing

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Demo
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Configure Citrix MetaFrame

• Start Citrix Connection Configuration
• Double-Click ica-tcp
• Press Advanced button

Set the Disconnection Timeout to 1 minute
Set the Idle Timeout to about 5 minutes
Change to reset
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Known Problems

• Issue Screen synchronization/verification fails,
  if using an agent computer with a different
  color-depth than used on the controller machine
  during recording (Independent of the color-depth
  setting used for the Citrix session).
• Workaround Apply the identical color-depth
  setting to all used computers.

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Known Problems

• Issue If the Citrix agent is used for the first
  time, a popup window prompts for the desired "ICA
  Client File Security". This is especially a
  problem when remote agents are used.
• Workaround Log in to all used agents and confirm
  the dialog. Specify "Never ask me again for any
  application"!

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Known Problems

• Issue The Citrix ICA client is currently not
  available for Window 2003. Using the standard ICA
  client can let the replay fail (e.g. Citrix
  connect failed).
• Workaround Use other operating systems (Windows
  2000 recommended).
• Issue Using Windows XP, aborting a load-test may
  let the Citrix ICA clients (wfica32.exe) hang.
• Workaround Manually terminate all hanging
  wfica32.exe or use Windows 2000 instead.

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Script customization

• Necessary when the script does not work or is not
  reliable
• Possible problems
• A Window is not always created
• A Window is not always activated
• Recorder bug

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Known recorder bugs

• Useless synchronization functions
• win1 CitrixWaitForWindowCreation()
• No user call in between
• CitrixWaitForWindowDestroy(window1)
• impossible
• CitrixWaitForWindowRestore(win1, -4, -4,
• CitrixWaitForWindowPos()
• CitrixWaitForWindowSize()
• Unreliable
• win1 CitrixWaitForWindowCreation()
• CitrixWaitForWindow(win1, EVENT_Activate)
• CitrixWaitForWindow(win1, EVENT_CaptionChange,..)

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What you should know

• Error LogScreenBegin failed
• Caused by common resource shortage which has only
  be seen on computers with terminal services
  installed

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What you should know

• Small memory leak in the Citrix client
• Support case with Citrix opened
• Does also apply to our competitor

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Competitive advantages

• More stable script due to our intelligent
  recording strategy
• SilkPerformer CitrixPlayer for visualization of
  all user actions.
• Citrix TrueLog which can also be used for visual
  customization

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Competitive disadvantages

• Hopefully none

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Outlook Citrix support

• SP 6.5.1 (available in June)
• Recording bug-fixes
• OCR support (parsing and verification of text)