Pablo Galiana

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Pablo Galiana PostPC Course Hebrew University -
2005
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The Problems

• Finding a parking place
• Paying for the parking place

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The Problems

• Finding a parking place
• Frustration
• Money waste
• Time waste
• Fines forbidden areas,
• exceeding parking times

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The Problems

• Paying for the parking place
• Coins, coupons, scratch cards, etc.
• Paying less or more than needed
• Time waste
• Fines

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The Problems

• Multiple incompatible technologies
• Parking cards
• Coin meters
• Electronic ticket devices
• Ticketing kiosks

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CityPark Solution

• Finding a parking place
• Send simple SMS message, or
• Call an assistant
• Advantages
• Relief from coins, coupons, etc.
• Reliable based on proven technology
• Inexpensive SMS call fee
• Fast and easy to use cell phone based

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CityPark Solution

• Paying for the parking place
• Simple SMS message
• Advantages
• Easy to use
• No technical learning required
• Convenient billing (prepaid or phone account)
• Pay only the parking time

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The Beneficiaries

• Everyone with car and cell phone
• Fast, reliable, easy to use
• Municipal authorities
• Increases revenue
• Reduces street signal and device cluttering
• Simplifies parking inspection and monitoring
• Parking concessionaire
• Eliminates cash-based parking meters and reduces
  personnel
• Simplifies collection of parking fees
• Cellular phone companies
• Business opportunity

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How it works

• Open a parking account
• Send SMS to find a parking place
• Send SMS to activate a parking place
• Send SMS to deactivate a parking place
• Get notifications
• Available zones for parking
• Parking time expiration
• Billing and parking reports

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How it works

• Opening a parking account
• Call CityPark customers center
• Give information about car and phone account
  privacy commitment
• Start using the system

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How it works

• Finding a parking place

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How it works

• Finding a parking place

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How it works

• Activate a parking place

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How it works

• Deactivate a parking place

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How it works

• Get notifications

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How it works

• City divided in parking zones
• Central database
• Third-party mapping system

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The Transition

• Multiple incompatible technologies
• Parking cards
• Coin meters
• Electronic ticket devices
• Ticketing kiosks

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The Transition
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The Transition

• Discontinuation
• Parking cards
• Coin meters

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The Transition

• Coexistence Ticketing kiosks
• Manual code-based update
• Barcode in parking tickets

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The Transition

• Coexistence Ticketing kiosks
• Wireless communications to provide connection
  with server

Server
Cellular network
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The Transition

• Coexistence Electronic ticket devices
• Manual code-based update inspector
• Discontinuation at later stage

Id. Code
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Parking Inspection

• Windshield stickers - Wireless scanners
• Manual update parking tickets
• Manual update Easy-Park

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Usability problems

• SMS inherent limitations
• For some users SMS are difficult to compose
• Sluggish response time (network dependent)
• Users my want to use different interfaces
• Web-based phones
• Voice-activated systems
• Inspectors collaboration
• Transition stage can be difficult to implement

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Usability possible solutions

• Human assistant (normal voice calls)
• Web-based access (phones regular browsers)
• Voice-activated systems
• Ideal future implementation
• GPS-based device displays parking info

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Success Measurement

• Municipality statistics and reports
• Economic revenues
• User polls and questionnaires

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The Technology

• Cellular network
• Standard servers
• Third-party mapping technology
• Portable scanners for inspectors
• Wireless communications (kiosks)

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The End