Extending the Reach of Your Enterprise

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(No Transcript)
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John DolanVP, Product Management and
Strategy Wireless Voice Division Oracle
Corporation
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Oracle9iAS WirelessMobilizing the Enterprise
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Executive Summary

• Universal Access Extends Your Business
• Take Advantage of Mobile, Wireless, Voice, and
  Messaging Technologies
• Universal Access Has Direct Business Impact
• Increase Employee Productivity
• Reduce Operation Costs
• Improve Customer Service
• Oracle is the Partner of Choice for Universal
  Access
• Highest Impact
• Fastest Implementation
• Lowest Cost
• Easiest Integration with Existing Systems

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Universal Access
Past
Future
Many Servers
PC
802.11b
Telephony
Voice
Wireless Browsing
2 way Ask
Offline Synchronization
Messaging
Browser
IM/Chat
Consolidated Backend
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Universal Access Has Direct Business Impact
Operations
Employees
Customers
Increase employee productivity
Reduce operation costs
Improve Customer Service

• Self Service
• Call Centers
• Commerce
• Content

• Mobile Office
• Field Sales
• Field Service
• Customer Services

• Inventory
• Logistics
• Transportation
• Asset Management

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Return on Investment
Increase Employee Productivity 5-6 hours saved
weekly per mobile employee 15-20 increase in
sales revenue
Reduce Operation Costs 15 average reduction in
cost per service call Cut costs per call with
10-15.
Improve Customer Service 10 average reduction
in calls to service center Up to 90 reduction in
cost per transaction
Average pay-back period for mobile applications
is 4-6 months. Source iGillottResearch,
September 2002
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Implementation Options
Constantly Connected
Occasionally Connected
Disconnected
Connectivity
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Application Types
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Browser Applications Real-Time Access

• Meter Reading Application
• One of the Nordic countries leading energy
  company
• Before
• Paper based manual meter reading
• Manually registered into billing system
• After
• Meter reading via WAP phones
• Customer data look-up and verification online at
  site
• Metering data directly registered into billing
  system

• Benefits
• Automating Data Collection
• Improved accuracy
• Improve efficiency with automated billing process
• Reduced costs by 27 (52 SEK to 38 SEK)
• Increase customer service
• Increase employee satisfaction
• Fully automated process easy to outsource to
  external party
• Browser-based Application
• Device independence
• Future proof application, can be deployed on next
  generation devices

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Browser Applications Real-Time Access

• Sales Force Automation
• Corporate Link - 24/7 access to e-mail, sales
  and CRM applications
• Alert sales force of important events
• Customer Management
• Phones, PDAs
• 3000 Sales and Executives

• Benefits
• On demand access to information
• Increase productivity
• Enhance security and better decisions
• Browser access ? Increase accessibility
• Personalized information

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Browser Applications Real-Time Access

• Building Services Application
• Glasgow City Council Building Services is
  responsible for the upkeep and maintenance of
  90,000 council-owned residential properties and
  civic buildings
• Operational managers in the field have wireless
  access to their back office system and
  administrative applications
• File reports
• Order materials
• Schedule repair team visits to customer

• Benefits
• Increased Productivity and Reduced Administrative
  Costs
• Less time spent in office filing paper work
• 20 more customer visits
• Faster repairs and maintenance
• Improved Customer Service and Competitive
  Advantage
• 50 reduction in customer wait time
• Faster service, delivering on time
• Improved accuracy
• Achieved without increasing staff numbers and
  overheads

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Mobile Database Information on the Go

• Doctors on the Go
• Hospitalist company with traveling ER doctors
• Lookup patient records
• Track patient encounters
• Formulary lookup
• Consult with other physicians
• Data capture on clinical trials
• Post-treatment care recommendations
• Billing

• Benefits
• Increased cash flow by 15
• Reduced A/R from 84 to 60 days
• Shortened hospital stay and improved quality of
  care
• ROI return in one month
• Access mobile applications without network
  connection
• Take advantage of device specific capabilities
• Powerful client application with local data store
• Download and synchronize via cradle or over the
  air

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Notifications Stay Informed

• Mobile Banking
• Banking and card transactions available from
  anywhere and anytime using Internet-enabled
  devices
• Account inquiry Funds transfer Bill payments
• Credit card application status
• Information about promotional offers, forex and
  interest rates
• Actionable alerts

• Benefits
• Improve customer service with mobile banking
• Supports multiple notification channels SMS,
  E-mail, Voice, Pager, Fax, MMS
• Fax alerting provides virtual mobile printer
• Easy to implement w/ 9iASW Web Service for faster
  ROI

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Voice Applications Any Place Access

• Mobile Office
• Voice access
• E-mail
• Calendar
• Address Book
• Files
• Directory
• Voice notifications

• Benefits
• Accessible from billions of devices today
  (cellular and landline phones)
• Hands-free, easy to learn and use
• Alternative to wireless web access
• Not dependent on wireless connection
• Cheaper to deploy (no additional new device cost)
• Cost effective deployment via 800 number

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Ask Applications Quick Answers

• Inventory
• Parts lookup and locator
• Quick answers via e-mail
• 10K users
• 20 days to implement

• Benefits
• Deployed on existing devices (RIM Pagers) ? Low
  TCO
• Supports many devices and interfaces e-mail,
  SMS, pagers
• Occasionally connected solution does not require
  constant wireless access

Enterprise Data
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J2ME Applications Download Applications

• Route Delivery
• View Client List and Distribution Route
• Status of Packages Delivered
• Status of Packages Picked-Up

• Benefits
• Java programming model
• Track application versions
• Simple data capture

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Oracle is Your Partner of Choice for Universal
Access
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Oracle is the Mobility Leader

• Rated 1 by Top 4 Analyst Firms
• Giga Group, Gartner Group, IDC, Forrester Research

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Mobile Leadership
2002 Oracle Collaboration Suite
2002 Millions of End Users
2000 Wireless Application Hosting
(OracleMobile.com)
1999 Oracle9iAS Wireless Edition (v. 1.0)
Oracle Firsts
1999 WAP Portal in Europe
1998 SMS Portal in Europe
1997 Oracle Telia joint prototype lab
1996 Oracle8i Lite 1 MB mobile database
1995 Personal Oracle7 mobile database
2002
1995
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High Impact
Banco BHD gains competitive advantage providing
wireless account access to 40,000 clients 1
million Pesos in revenue generated
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High Impact

• Sales Automation
• Wireless Procurement and Orders
• Sales increased by 20
• Response time to customers cut by two thirds
• Order accuracy improved from 75 to 95
• Productivity of delivery trucks up 100
• Administration overheads down 50
• Return on investment in 12 months
• Improved market intelligence

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Low Cost
DEVELOP
DEPLOY
MANAGE

• Development Resources and Tools

• Flexible Deployment Options

• Investment Protection

• Mobile Tech Center
• JDeveloper
• Wireless Developer Kit

• Install at Corporate Data Center
• Outsource to Oracle Data Center

• Standards Based
• Future Proof
• Supports Gradual Implementations

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Fast Implementation

• Leverage existing eBusiness infrastructure
• Enterprise integration
• Ready to Run Applications
• Out-of-the-box Applications
• Wireless and Voice access to E-Business Suite
• Wireless and Voice access to Collaboration Suite
• Reduce custom application development complexity
• Multi-channel and multi-modal application

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Easiest to Integrate with Existing Systems
Enterprise Data
Universal Access
Packaged Applications
(Oracle, SAP, PeopleSoft, Siebel, Exchange,
Notes, etc.)
Custom Applications
Oracle9i Application Server
Database
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Oracle
Vertical Applications
Horizontal Applications
Custom Applications
Your Application
Applications
Oracle9i Application Server
Application Server
Oracle9i
Database
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Summary

• Universal Access Extends Your Business
• Take Advantage of Mobile, Wireless, Voice, and
  Messaging Technologies
• Universal Access Has Direct Business Impact
• Increase Employee Productivity
• Reduce Operation Costs
• Improve Customer Service
• Oracle is the Partner of Choice for Universal
  Access
• Highest Impact
• Fastest Implementation
• Lowest Cost
• Easiest Integration with Existing Systems

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Q U E S T I O N S A N S W E R S

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