Popular TQM Approaches

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Popular TQM Approaches
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Characteristics ofSix Sigma Quality Programs

• Six Sigma is based on three principles
• 1. All work is a process
• 2. All processes have variability
• 3. All processes create data to explain
  variability
• A company systematically applying Six Sigma to
  its value chain activities can significantly
  improve the proficiency of strategy
  implementation
• Three challenges in implementing Six Sigma
  quality programs
• 1. Obtain managerial commitment
• 2. Establish a quality culture
• 3. Full involvement of employees

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Business Process Reengineering

• Benchmarking
• Best Practice
• Redesign