Opera XPress Maximizing your distribution

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Opera XPress Maximizing your distribution
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Good Morning
Marcel Kamenik Key Information Technology marcel_at_k
itgulf.com
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MICROS-FIDELIO in summary

• MICROS-FIDELIO provides solutions for all sectors
  of the Hospitality Industry.
• In over 16,000 hotels and 100,000 restaurants
  installed
• ranging from 2 star outlets to full service from
  motels to casinos from arenas to cruise ships
  and from leisure to entertainment operations,
  including 7 star hotels, water parks and vacation
  ownership concepts
• MICROS-FIDELIO installs and provides direct
  support and services in over 147 countries
  worldwide with a team of more than 6000 direct or
  indirect professionals dedicated to You!

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Key Information Technologysummary

• A team of 80 servicing the hospitaity industry in
  the UAE, 2 offices one in Dubai, Abu Dhabi and
  Bahrain
• Opera Team 18 PAX right now, Micros 25, MFF 2,
  MC 4, Interfaces 4, legacy systems 20
• Partner of Micros since 20 years
• State of the art premises, new offices recently
  inaugurated
• Catering from 2 star to 7 star properties with
  all solutions of MF
• 24 hour support
• Servicing 130 hotels and 600 restaurants
  throughout the country
• 35 Opera installations right now and with
  Marriott, Starwood, le Meridien, Hyatt, Fairmont,
  Shangri-La, Kempinski, Rotana, Safir, and other
  chains rolling out Opera, the number is
  increasing weekly.

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MICROS-FIDELIO Portfolio of Products
OPERA FO Vision Reporting
micros Eclipse
Front Office V6
micros UWS 4
Front Office V7
PMS
Customer Relationship Management V8
Hardware
INKA Point-of-Sale System (POS)
Property Management System
Opera CRS
TSR
3700 Point-of-Sale System (POS)
Opera CIS
Table Service Restaurant
CRS/CIS
Central Reservation System
RES 3000 Restaurant Enterprise Serie
Micros-Fidelio Financials MFF
Customer Information System
Food Beverage V6 V8

• FIDELIO

QSR
MF Materials Control

• micros

BOH
Quick Service Restaurant
3700 Point-of-Sale System (POS)
Back Of House
OPERA QMS Quality Management System
SC
Sales Catering
OPERA SC and Meeting Matrix
LE
Leisure Entertainment
YMS
8700 Hospitality Management System (HMS)
SC V6
Yield Management System
TopLine PROFIT
Internet GDS
9700 Hospitality Management System (HMS)
Data Warehouse Internet Services
TopLine PROFIT Enterprise Solution
myfidelio.net
mymicros.net
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Where does Opera fit?

• A system for all, big or small
• The Opera product suite is based on the
  provenFidelio Suite 6 functionality and extends
  and improves many features
• Opera is developed on an Oracle database,using a
  flexible graphical user interface.
• Opera integrates PMS and SC systems and is
  designed to be used as a multi-property system
  as well as for a stand-alone site
• Opera can be deployed at classical V6 clients and
  is specially designed for the vertical market
  segments.This is achieved by delivering the same
  software core with different UI and
  functionalities as per the special requirements
  of the markets

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What has changed?

• An Enterprise Solution Designed Specifically for
  the Hotel Industry with the focus on all needs
  and portfolio of properties regardless of
  clustered, single or multi-property scenarios
• Smallest Opera (Xpress) installation
• 1 property / 9 rooms, Opera Xpress
• Pretoria, South Africa
• Largest Opera (ORS/OCIS) installation
• 550 properties / 49000 rooms, Opera CRS/GDS/OWS
  - Envergure
• Largest single PMS installs, Wynn Resorts, 2700
  rooms
• MGM Treasure Island in Las Vegas, 2888 rooms

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What has changed

• Opera with its core functionalities can be
  deployed across all the segments, ranging from 7
  star properties to 2 star hotels / motels.

Opera Full Version Opera Expressthe á la
carte system
4 5 Star Market
1, 2 3 Star Market
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OPERA Xpress

• Simple Opera application with less functionality
• Opera á la carte with 40 functionalities to
  choose
• Less HW, (Database Application on the same
  server, 8 users on the same system, all
  interfaces included)
• Less training (in and out in 10 days)
• Able to run in Opera multi-hotel scenario
• Lower cost
• Cross Utilization of team possible
• You can run your resorts, business properties,
  convenience service hotels and apartments /
  condos with the same application

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OPERA Xpress (á la carte Opera)

• Integrates all Opera functionalities like the Web
  booking functionality, connectivity to ADS, CRS,
  GDS
• Upgradeable to Opera Full Service Module any time

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OPERA Overview
Corporate System
Distribution
OPERA SFA
GDS
DAEX myfidelio.net
Opera CIS
Internet
Opera CRS
CRS/CIS PMS Integration
Opera Yield
Hotel System
OPERA Front Office 1-x properties
OPERA SC 1-x properties
OPERA QMS 1-x properties
MICROS, Opera POS
FB, 1-x properties
OPERA Back Office 1-x properties
One System Single or Multiple Hotels attached
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Why is OPERA Unique ?

• An Enterprise Solution Designed Specifically for
  the Hotel Industry
• Same Database Schema for the Entire Enterprise
  (Multiple Products and Properties)
• Offers Functionality to Support both Property and
  Central Systems
• Eliminates the Need for Costly and Ineffective
  Interfaces
• Consolidates data and information in central
  database, application only accessed via thin
  client terminals from the properties

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Key features of Opera Xpress
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Opera Dashboards

• Combining all vital functionality in one screen,
  originally built for the Holiday Inn Express
  rollout in the USA where 1000 hotels migrated
  to Opera XPress
• Available in PMS and SC

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OEDS Modules

• Opera Electronic Distribution Suite
• Opera Web Suite
• OWS WS (web services)
• OWS UI (user interface)
• ADS Interface (Daex)
• GDS Interface (Galileo, Amadeus, Sabre and
  WorldSpan)

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Channel Management

• Central configuration tool for all electronic
  channels
• (DAEX)
• Controls which rate codes and room types will be
  distributed to the channels
• Defines securities for negotiated rates
• Provides customization of descriptions depending
  on channel requirements
• Allows conversions for GDS Channels

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Opera Web Suite

• Based on Web Services Technology
• Allows Data Transfer between your website and
  Opera
• Provides Access to core functionality
• Availability (Regional, General, Detailed incl.
  Corp ID, Block ID, Promo Code)
• Reservation (Create, Fetch, Update, Cancel,
  Summary, Email)
• Stay Records (Fetch)
• Name/Profile (Create, Fetch, Update, Delete
  incl. Address, Phone, Email, Credit Cards,
  Loyalty Cards, Preferences, Comments)
• Securities (Create, Update web user, On behalf
  securities)

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OWS - WS

Property Name via OWS-WS
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OWS - WS

Rates via OWS-WS
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OWS - WS
Room Rate Information via OWS-WS Guarantee
Policy Deposit Policy Cancellation Policy Etc

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OWS - WS

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OWS - WS

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Opera Hosting at a
Hosting Centre
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Hosting Centreadvantages

• We know our applications best
• Single contact, single contract
• 24 x 7 hardware full application support
• Specialist support (interfaces, reports
  configuration)
• Operating expense. Not Capex.
• Lowest TCO. Highest redundancy design
• Scalable communications128kb 34mb
• Highly skilled engineers
• Pro-active monitoring and alerting

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Network Co-location
Internet Co-location
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Opera Install Update

• Australia
• Belgium
• Brazil
• Canada
• China
• Costa Rica
• Czech Republic
• Denmark
• Egypt
• El Salvador
• Fiji
• Finland
• France
• Germany
• Great Britain

• Greece
• Guatemala
• Hong Kong
• Hungary
• Iceland
• Indonesia
• Ireland
• Italy
• Japan
• Jordan
• Korea
• Malta
• Mexico
• Monaco
• Netherlands

• New Zealand
• Norway
• Philippines
• Poland
• Portugal
• Singapore
• South Africa
• Spain
• Sweden
• Switzerland
• Taiwan
• United Arab Emirates
• USA
• Yemen

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Some OPERA Customers

• Rotana Hotels Resorts
• Hyatt
• Fairmont Hotels
• InterContinental
• Safir Hotels
• Starwood Hotels
• Abu Dhabi National Hotels
• Four Seasons
• Wyndham Hotels
• Raffles / Swissotel
• Steigenberger Hotels
• SBM Monte Carlo
• Shangri La International
• Travelodge
• Jumeirah Bab al Shams
• Habtoor Group
• Abu Dhabi National Hotels

• Park Plaza Hotels
• Marriott
• Concorde Hotels
• Le Meridien Hotels
• Ritz-Carlton Hotels
• Radisson Hotels
• Kempinski Hotels
• Scandic Hotels
• Sun International
• The Kerzner Group
• Equatorial Hotels
• Peninsula Group
• Thistle Hotels
• Aldemar Hotels
• Moevenpick Hotels
• Millennium Copthorne
• Sun International

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Recent Projects

• MGM and Wynn Resorts Las Vegas
• Thistle Hotels across the UK
• Kempinski Hotels Abu Dhabi Conference Palace
• Hotel de Louvre ORS
• Rotana Hotels Resorts
• Fairmont Hotels
• Westmont Hotels
• Please check the press area of micros.com

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Recent Projects in the Region

• UAE
• GRAND HYATT, DUBAI
• DUBAI CREEK GOLF YACHT CLUB
• GRAND HYATT RESIDENCE, DUBAI
• SHERATON Coral International BEACH RESORT
  TOWERS
• Habtoor Grand Resort Spa
• CROWNE PLAZA, DUBAI
• Abu Dhabi Airport Hotel
• SHERATON SUITES ABU DHABI
• Royal Mirage Jumeira Beach, Dubai
• SHERATON ABU DHABI RESORT TOWERS
• many more

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Micros-Fidelio Portals

• Micros.com
• Micros-fidelio.net
• Microsfideliofinancials.com
• Kitgulf.com

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QA
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In Closing
KITs Pledge To provide you and your hotels an
integrated solution, delivered by five star
support and services oriented professionals
throughout the entire region. We represent a
strong global partner for your needs today and
tomorrow
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DaeXfrom bear to bull

• Simon Lewis
• Emirates Group