The Sportscenter Triad

1
The Sportscenter Triad

• Katy Cabe
• Tom Jackson
• Kelly Wilkie
• December 2, 2004

2
Sportscenter Triad

• A private fitness facility in Highpoint NC
• Provides fitness facilities to members
• Aerobics, weight room, cardio equipment,
  swimming, tennis, racquet ball, basketball,
  volleyball
• Offers recreational and athletic opportunities to
  members.
• Sports leagues, swim team, youth programs, social
  events

3
Problem definition

• The Sportscenter Triad web site is poorly
  designed and does not accomplish the
  organizations goals

4
Information gathering

• Staff interviews
• Member surveys
• Member comment cards

5
Information gathering results

• Most important information and to whom
• Aerobics schedule (members/staff)
• Current news/events (members/staff)
• Facility Features (members/prospective members)
• Adult/Youth Programs (members/prospective
  members/staff)
• League Standings (members)
• Membership Information (prospective
  members/staff)

6
Problems areas

1. Site difficult for staff to update
2. Interface/usability of site

7
Difficulty in updating leads to the following
symptoms

• Missing, out of date, and incorrect information
• Limited communication between staff, current
  members, and prospective members
• Problems creating/updating aerobics schedule

8
Updatability Solution

• Web-based site updater

9
Solutions

• Missing, out of date and incorrect information
• Previously
• -site easier for staff to update via updater
• -teach staff members to update site
• -provide manual

10
Solutions

• Limited communication between staff, current
  members and prospective members
• -include a news section in site that can be
  easily updated via the updater
• -site can be instantly updated
• -site can be updated from anywhere with
  internet access

11
Solutions

• Problems creating/updating aerobics schedule
• -previous method

12
Sequence Model Posting aerobics schedule

• Trigger Beginning of the month
• Trigger Program Coordinator needs to
• put aerobics schedule on the website

• Intent post the aerobics schedule on website
• Aerobics coordinator determines class times
  types
• Aerobics coordinator assigns teach to class
• Aerobics coordinator creates aerobics schedule
• No one knows how
• to update site
• Aerobics coordinator saves the schedule on a disc
• Disc given to Program Coordinator
• Program Coordinator prints schedule
• Program Coordinator scans schedule
• Program Coordinator saves schedule as an image
• Schedule usually put
• on site late

13
Solutions

• Problems creating/updating aerobics schedule
• -schedule can be instantly updated
• -easier for staff to update schedule via
  updater

14
Problems with interface/usability of site lead to
the following symptoms

1. Difficult navigation of site
2. Site is unattractive
3. Awkward aerobics schedule

15
Solutions

• Difficult navigation of site
• -consistent terminology
• -new categories
• -site more intuitive
• -aerobics schedule is easier to find

16
Solution

• Site is unattractive
• -make site more appealing to staff, members,
  and potential members

17
Solution

• Awkward aerobics schedule
• -schedule is easier to read/navigate
• -printable version
• -filter and display specific classes

18
Potential problems

• Site done in Flash
• Updating the site beyond what is allowed by the
  updater will be expensive