INFORMATION 911

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• INFORMATION 911!
• Library Services for 21st Century Library Users
• Tracie D. Hall
• Dominican University
• Graduate School of Library and
• Information Science
• thall_at_dom.edu
• 708-524-6848

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Why has diversity become such a buzzword?

• John D. Rockefeller once said
• I will pay more for the ability to deal with
  people than for any ability under the sun.

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DIMENSIONS OF HUMAN DIVERSITY
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Libraries Everywhere are Coping with Change
Finlands Infobank Project
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Immigration Patterns and Changing
Demographicsin the United States
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Increased Migration is adding to the diversity
and multiculturalism in the US
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Trends Impacting 21st Century Library Services

• Immigration
• Growing Socio-economic gaps
• Increasing segregation in public schools and
  rising high school drop-out rates/delayed,
  prolonged, or devalued college entrance and
  graduation
• Language insularity
• Aging of population/increase in individuals
  living w/disabilities
• The rise of the New Sensualists
• Self employment as compelling employment option
• The paperless/papermore phenomena
• Increased national and state rates of
  incarceration
• Bowling alone phenomena and the refacing of
  urban, suburban, rural areas
• Increased race/class polarities in the 21st
  century
• The experience economy and the rise of the social
  sector
• Balkanization and privatization of civic and
  social services
• Affluent and resource/access rich emphasize
  value, transformation, customization, and
  interactivity

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Gaming and Social Networks have changed the way
young people think and play


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Assumptions and Values Voting

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Ideas for Improving Public Library Services to
Diverse Populations