Outcomebased Programs

1
Outcome-based Programs
Kim Matthews
2
Why do we care about outcome-based service
delivery?
3
FirstIncrease Effectiveness
4
ThenCommunicate Value
5
According toHenry Bissonette ofUnited Way of
Connecticutin his United Way Logic Model
Orientationwww.ctunitedway.org/documents/om20o
rientation2020pdf.pdf
6
Importance of outcome-based services

• Increase the effectiveness of programs
• Use limited resources in the most effective way
• Direct and motivate staff
• Identify training needs
• Support long-range planning
• Develop and justify budgets

7
Importance of outcome-based services

• Help recruit volunteers
• Clarify issues for their boards
• Guide partnership with other organizations
• Strengthen public relations messages
• Help impress funders and obtain grants
• Provide accountability to funders.

8

Lincoln Action Program is a community action
agency that serves Lancaster and Saunders
Counties
9
Community Action Agencies Core Characteristics

• broad in scope
• cutting across all needs
• develop comprehensive solutions to poverty
• locally-controlled with a board of directors
  composed of elected public officials, private
  businessmen, and service recipients

10
Community Action Agencies Core Characteristics

• fostering the development of new program and
  service delivery models
• collaborate with other human service agencies
• avoid duplication of services
• effectively advocate for the interests of all
  low-income residents.

11
LAPs Mission

• To improve the quality of life and the economic
  self-sufficiency of people with low incomes, and
  of other eligible people, in Lancaster and
  Saunders Counties, by providing services,
  support, and opportunities.

12
What has this got to do with outcome-based
services?
13

Demonstration Projects
Impacts of Case Management
14
1989-1990 Demonstration Partnership Program

• Emergency Food Boxes
• For 394 families in this project, case management
  recipients increased their monthly wages by 213
  (almost a 50 increase) compared to control group
  families wage increases of 46 per month.
• Families in case management had a significant
  decrease in the risk of homelessness.

15
1990-1992 DPP Job Opportunities and Basic Skills
(JOBS)

• 200 reduced barriers to successful completion of
  education, job training, and education.
• According to the evaluator, SRI Gallup,
• the program also affected statistically
  significant
• in wages, self-esteem, and other variables.

16
Case Management Model
17
Assessment

• The Family Assessment Tool (FAT) assesses and
• measures a families strengths and functioning
  level
• in each of 21 life domains including Housing,
• Budgeting, Parenting, Career Exploration,
  
• Education, Domestic Violence, Drug and
• Alcohol Use, Child Care, Transportation,
• and many others.

18
Goal Setting

• The case manager
• uses information (FAT assessment)
• to assist the family in developing specific,
  achievable goal plans.
• The goal plans are the primary focus of the
  ongoing family/case manager partnership

19
Linkage with Resources

• The case manager serves as an expert on
• resources and can provide a valuable linkage by
• referring families to appropriate services.

20
Advocacy

• LAP case managers
• are able to help families navigate the often
  challenging human services systems.
• act as mediators with landlords
• consult with service providers
• work to assure that all families are given equal
  access to much-needed community resources.

21
Need

• The seed of all service delivery

22
Logic Model
OUTCOMES
Inputs
Services
Outputs
23
Inputs to Services
24
1) meet the identified needsand2) are not
already offered in the
community?
What services can we provide that
25
Outputs

• Units of Service

26
Outcomes

• Measure changes in the status, awareness,
  knowledge, and/or behavior.

27
Evaluation

• Authors P.H. Rossi and H.E. Freeman in
• Evaluation A Systemic Approach (1993) stated
• Evaluation is the systemic way that data is
  assembled into a picture of
• 1) how well an organization is delivering its
  services
• 2) the impact of those services on the target
• populations.

28
Potential Funders and Community Partnerships
29
RFP Evaluation

• There is no such thing as the perfect grant!

30

• Thank you!

Technical/design assistance Sophia Blbulyan