Hospitality Ethics

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HospitalityEthics

• Of Hospitality Management
• HRT 383

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Special Thanks to

• Ken Blanchard Norman Vincent Peale, co-authors
  of The Power of Ethical Management
• Stephen Covey, author of The 7 Habits of Highly
  Effective People
• John Mangrich, presenter at the University La
  Verne (Ethics - 01/23/02)
• Leonard Pellicer, author of Caring Enough to
  Lead
• Manuel Velasquez, author of Business Ethics
  Concepts and Cases
• Danah Zohar and Ian Marshall, co-authors of
• SQ - Spiritual Intelligence
• Quotegarden.com

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HRT 383 Learning Objective C

• Demonstrate effective leadership qualities
  related to communication, team performance,
  decision-making, and hospitality ethics
• Define Ethics
• Lets discuss the terms

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HRT 383 Learning Objective C

• To understand ethical behavior, one must be able
  to identify ethical tenets of the hospitality
  management profession
• This is not a list to choose from
• This is not a magic list!
• The learning objective is designed to enhance
  your abilityin business ethicsto evaluate
  actions, identify issues, and respond in
  appropriate ways
• Ethics is a curriculum thread

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Definitions (Oxford English Dictionary)

• Ethics Greek word ethos, referring to character
  and individual behavior
• Ethics The science of morals
• Morals Concerned with character, or right and
  wrong, or goodness and badness

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Definitions (Oxford English Dictionary)

• Tenet Doctrine held by a group or person
• In business, other terms used in place of tenet
  include value, belief, and principle
• Which word works best?

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Ethical Tenets in Hospitality

• Individuals have personal values
• Organizations have valuesthese values may be
  linked to culture, traditions, and customs
• People work together in organizations
• Organizational values may conflict with personal
  values
• Be clear about your personal values

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The 5 Ps of Ethical Management (Blanchard
Peele)

• Purpose your personal vision
• Pride your sense of satisfaction
• Patience sometimes its a long road
• Persistence standing your ground
• Perspective be focused and clear
• There is no pillow as soft
• as a clear conscience.
• - French Proverb

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Is it Legal? (Blanchard Peele)

• Violation of criminal laws?
• Violation of civil laws?
• Violation of company policy?
• Appearance of being improper or immoral?
• Will it harm or embarrass the customers or
  company?
• Reputation is character minus what youve been
  caught doing.
• Michael Iapoce,
• A Funny Thing Happened on the Way to the
  Boardroom

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Is it Balanced? (Blanchard Peele)

• Is it fair to all parties concerned?
• Fair short-term long-term?
• Is it fair to the competition?
• Would it cause customers to view the industry
  negatively?
• The reputation of a thousand years
• may be determined by the conduct of one hour.
• - Japanese Proverb

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Is it Right? (Blanchard Peele)

• How will it make you feel about yourself?
• Will you be proud of yourself after making this
  decision?
• How would you feel if your decision made the
  front page?
• The time is always right to do the right thing.
• - Dr. Martin Luther King, Jr.

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The Ethics Check (Blanchard Peele)

• Is it legal?
• Is it balanced?
• How will it make you feel about yourself?
• Its not hard to make a decision
• when you know what your values are.
• - Roy Disney

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At the End of the Day (Blanchard Peele)

• How do you feel about yourself?
• How do others feel about you?
• Did what you do match what you said?
• Did what you do match what you feel?
• Did what you do match what other people believe
  is right or good?
• Live in such a way that you would not be ashamed
• to sell your parrot to the town gossip.
• - Will Rogers

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Ethical Tenets in Hospitality

• Organizational acts originate in the choices,
  behaviors, and actions of individuals
• Ethical decisions may, at some point, involve any
  and all organizational stakeholders
• Personal ethics and organizational ethics cannot
  be separated
• You are part of the organization

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Issac Asimov

• Never let your sense of morals
• prevent you from doing
• what is right.

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Author Unknown

• My goal in life is to be
• as good of a person
• as my dog already thinks I am.