AOC 2002 Session

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AOC 2002 - Session 2 of 2

• RemoteDesk eCommerce

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Summary

• 7 Steps to easy eCommerce
• Set-up eCommerce options in RemoteDesk
• Look at linking to HTML pages
• Linking to market based Shopping Carts
• Linking to RemoteShop
• plus a FREE Bravo Polo

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E.Business

• e.Business represents the digitization of
  business, and creates a new environment for
  communication, interaction and transaction
  processing.
• Examples include
• ? web sites display on-line catalog
• ? on-line ordering and payment
• ? Electronic Data Interchange
• (EDI)
• .Getting what you want now

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Implementation

• You should do it if you...
• ?sell products
• ? have high order volumes
• ? have a sales force, distributors, retail
  outlets, branch offices, warehouses..
• ? want to bring your customers closer
• Best to start now, dont get
• behind.

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7 Steps to Easy eCommerce
1- Select a domain name (web address) 2- Select
an Internet Service Provider ISP 3- Decide on
payment processing method 4- Get an internet
merchant bank account 5- Select eCommerce
software 6- Design your store/site gtgt
Integrate to your back-end accounting
7- Promote your store gtgt Monitor
your promotions
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3 - Payment Processing Method

• Whether you need a payment system to accommodate
  a few orders a day or one that processes
  thousands, there are various payment systems
  available to suit your needs, including Secure
  Socket Layer technology (SSL).
• Payments can be in many forms-
• A few examples are
• -Digital Cash -SSL - Automated Credit
  Card Authorizations

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4 - Get a Merchant Account

• An Internet Merchant Bank Account will enable you
  to accept credit cards over the Internet.
• In the United States, this is a rather
  uncomplicated process. Most US banks offer
  Internet Merchant Accounts, and most Online
  Transaction Providers will support them.
• The good news is that most Online Transaction
  Providers are helpful once you contact them.

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5- Select eCommerce Software

• Online Shopping Cart software is a cost effective
  way to provide you with the ability to display
  your items for sale, process Credit Cards and
  automate
• Buy a ready-made solution
• Select an ISP with shopping cart
• Have a custom built system created

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6 - Design your store/site
Keep it clean and uncomplicated Navigation -
clean, clear and consistent Testimonials - post
them Forms - feedback, info requests, etc Provide
excellent customer service Proof of reliability
seal an asset Pass savings on to your
customer Call to action - call us, request it,
etc. Hire a designer - such as Bravo
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Integrate to Accounting
Provides access to corporate customer data
and item pricing on a PocketPC device. Sales
order updating is just an e-mail
away. Portability plus... ? Log on for minutes,
not hours ? Leave your customer with a printed
copy ? Great for trade shows, sales routes, and
store outlet visits .Puts the power in the palm
of your hand
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RemoteDesk eCommerce

• Takes the data and order information from your
  web site and posts it into your accounting
  system
• Full e.Commerce functionality by
• Allowing visitors and existing customers to place
  orders on your web site with 24 hour convenience
• End-to-end integration improves your
• bottom line, and increases your revenue
• .This guarantees system security and the
  integrity of your live data

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RemoteDesk Setup

• Company Profile - Communication -
• - External - Web Settings
• Batch ASCII transfer In/Out/ Order mask
• E-mail transfer - SUBJECT LINE
• Format - CGI, Attachment, Order Mask
• The above options look to the mask file free
  form extraction of data fields
• System Settings - Customer code, auto create new
  customers, export, O/Hold
• Automate receipt of e-mails/files

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Getting on-line is easy

? Simple HTML form that lists your products ? Use
an ISP with a shopping cart facility ? Host your
own web and shopping cart .and let RemoteDesk
handle the rest End-to-end integration improves
your bottom line, and increases your
revenue .Works with most ISPs and Shopping
carts
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Use existing site features
? Simple HTML form that lists your products

• Good for 10-20 products
• One-off purchasers who dont mind re-entering
  contact data if they order again
• Inexpensive way to test visitor and order volumes
  via the site. A good order section may not
  necessarily lead to more sales unless they know
  to first go there
• Automated e-mail sends info to vendor
• Our site example bravosw.com/order.htm

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Use a shopping cart
? Use an ISP with a shopping cart facility

• Good for B2C scenarios
• Tons of off-the-shelf features for low cost
• We pay only 17.95, or 34.95/month for unlimited
  items (ShopZone)
• Great for repeat customers
• Our site example Select Secure Store Option
• Select items to purchase, enter test and account
  for userid/pw, change email to yours
• Use RemoteShop - its FREE!

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Buy a Shopping Cart
? Host your own web and shopping cart

• Good for ANY B2E scenarios
• Expensive to host your own, alternative might be
  to just put RemoteShop on your ISP (Its FREE)
• RemoteShop has good B2C built-in, but you or us
  can customize it for B2B/E
• Written in PHP and uses MySQL database
• Supported by 98 of ISPs
• Live example www.yos-wbm.com

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Bravo can help

• RemoteDesk e.Commerce can get you up and running
  both on, and of the web, with complete end-to-end
  integration from your back office accounting to
  your corporate web site. Supports most remote
  scenarios.
• Let us dot.com your business using our
• e.enabled products, services and
• dealer network.
• .Proven e.business solutions.

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The Competition

• Remote OE.W - issues Scalability
• eTransact - issues Cost, Reliability
• Hosted Solutions - issues Reliability
• VPNs, XP, Terminal Server - issues Speed

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Remote OE.W

• Overview
• Remote Support
• Status of Remote Sites
• Communication
• Data Synchronization
• Migrating from Plus to Windows
• eCommerce

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eTransact

• B2C
• Save 38000 in first 2 years with RD
• B2E
• Save 39000 or 80000 in first 2 years with RD
• RemoteDesk
• Own your data and setup
• Supports all remote sources, not just web

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Hosted Scenarios

• Consequences for opting out of costly contracts
  early
• Some IT depts. dont trust losing data control
• Constantly paying monthly fees could surpass cost
  of ownership
• Connection times are too slow
• Integration techniques are slow and
• bulky

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VPNs, XP, Terminal Server
Security issues - live accounting data
exposure Performance - slow, unreliable, data
corruption, disconnection Cost - initial setup
and maintenance Immediate availability of
information On-line connections mandatory - not
supported by all areas, especially for a sales
rep Customers - access to live data
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Join our Team

• Dealer Programs
• Premium - 795
• (RD, EDI plus 1 choice)
• RemoteDesk - 495 (plus all add-ons)
• EDI - 495 (DOS and Windows)
• ESS - 495
• (Remote OE, EDIPAC, ACCFAX)
• Save 100 off any if you join today!

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Questions?
RemoteDesk eCommerce
Thank-you
Come to the booth