Talking Points Personal Outcomes Approach

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Talking PointsPersonal Outcomes Approach

• Explaining the origins and purpose of Talking
  Points

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Defining outcomes

• Understand outcomes as the impact or end result
  of support and/or services on a persons life

• Involve the person in identifying the goals they
  want to work towards
• Outcomes can be measured both for the individual
  and for the service as a whole
• Important to focus on what the person/carer/natura
  l supports can do as well as services

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Scottish policy dimensions

• The context to the development of Talking Points
  has included
• The development of the new Community Care
  Outcomes Framework
• The National Minimum Information Standards for
  Assessment, Care Planning and Review for service
  users and carers
• Better Health Better Care, with emphasis on
  Shifting the Balance of Care and the Patient
  Experience Programme
• The Single Outcome Agreement new relationship
  between central and local government emphasis
  on high level outcomes and on partnership
  working and community involvement

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outcome
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Development of the Personal Outcomes Approach by
the JIT

• Built on research at York University and Glasgow
  University
• Work with the Joint Improvement Team since 2006
• Started with tools for review and evaluation
• Developed second framework of outcomes for carers
• Evolved as approach based on two frameworks
• 2007/8 Linked to NMIS for assessment, care
  planning and review
• NMIS TP Community Care Outcomes Framework
• Name changed Talking Points Personal Outcomes
  Approach
• Now working with most partnerships in Scotland at
  various stages

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Types of Outcome

• Maintaining quality of life
• e.g. Achieving and maintaining acceptable levels
  of safety, social contact
• Time limited change
• e.g. Improving confidence and regaining skills
• Process outcomes - impact of service process
• e.g. Service users feeling valued and respected,
  listened to

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Service user defined outcomes
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Carer defined outcomes
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What does Talking Points aim to achieve?

• Improving outcomes for users and carers
• Primarily by building outcomes into practice
  assessment, care/support plan and review
• Based around the two outcomes frameworks
• Combines qualitative and quantitative data
  gathering semi-structured conversations and
  scale measures
• Applying data about outcomes to service planning,
  improvements and performance management
• Improving outcomes for staff shift from
  processing people to engaging with them