Performance Needs Analysis

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Performance Needs Analysis

• WED 461

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Conduct training needs assessments, including
performance, task, and goal analyses, feasibility
studies, wants versus needs surveys, and analysis
of target populations and the training context.
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Performance Analysis

• Identify how to conduct a performance analysis.
• Use informal methods for performance analysis.
• Use formal methods for performance analysis.
• Discuss issues and concerns about performance.

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PA Defined

• is also called gap or front-end analysis.
• has an implied or explicit standard for
  performance.
• identifies an important deficiency.
• has a root cause.

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Purpose

• To identify the cause of deficient performance so
  appropriate corrective action can occur.
• To determine if the issue or problem is called by
  a knowledge, skill, or attitude deficiency.

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It is appropriate to conduct a performance
analysis before any other type of needs
assessment since the issue may not require a
training solution.Product Needs Assessment
Protocol

• Important

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Needs Assessment Protocol

• Getting Started
• Performance Analysis

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Performance Analysis Methods

• Front-End Analysis
• Oh, So
• Can-Cant/Will-Wont
• Root Cause Analysis
• Performance Barriers
• Post-Training Analysis

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Oh, So Method

• Oh Questions (if)
• Collect more information.
• Reflect understanding.
• So Questions (then)
• Identify goals.
• Expand outcome details.
• Draw conclusions.

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Can-Cant/Will-Wont Method
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Root Cause Analysis

• Four Possible Causes
• Knowledge Deficit
• Skill Deficit
• Attitude Deficit
• Environmental Problem

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Performance Barriers Method

• Personal Barriers
• Environment Barriers
• Information Barriers
• See Tool 2.2 (p. 24)

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Personal Barriers

• Physical/capacity
• Emotional/motives
• Intellectual/skill and knowledge
• See Tool 2.3 (p. 25)

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Environment Barriers

• Physical/resources
• Emotional/incentives
• Intellectual/procedures or methods
• See Tool 2.3 (p. 26)

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Information Barriers

• Physical/task expectations
• Emotional/mission
• Intellectual/information flow
• See Tool 2.3 (p. 27)

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Post Training Method

• When do you use this method?
• Questions are about
• Learner participation
• Meeting course objectives
• Skill performance during training
• On-the-job transfer
• Minimum performance standards
• Tool 2.4 (pages 28-29)

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Case Studies

• Post-Training Case Study Is This a Sweet Deal?
• Post Training Case Study You Pick

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Issues and Concerns

• Desire to train without analysis
• Limited access to gap people
• Anonymity of responses
• Money/costs

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Remember Getting Started

• Agree with client (i.e., the decision maker) to
  define the deficiency.
• Identify the type of assessment information
  needed.
• Identify the degree of formality of the
  assessment.
• Identify who will be involved.
• Product Needs Assessment Protocol

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1. Agree with client to define the deficiency.

• Ask the client the five purpose questions (why,
  who, how, what, and when) an informal
  assessment.
• Present examples or testimonials from other
  clients.
• Draft a quick feasibility analysis.

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2. Identify the type of assessment information
needed.

• Ask the client the analysis questions (See Tool
  1.1 on Page 8).
• Select the right type of needs analysis by
  identifying the answers needed by the analysis.

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3. Identify the degree of formality of the
assessment.

• Answer the five purpose questions (information
  needs assessment).
• If the client cannot answer the five purpose
  questions, design a more formal needs assessment.
• Identify the three-part process.
• Identify the benefit for each stakeholder.

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Case Studies

• Case Study Is This a Sweet Deal?
• Case Study Workplace Issues

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Key Points, You Decide

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Case Study Is This a Sweet Deal?

• Text Pages 12-14 30-32

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Case Study Customized Certificate Program

• The Challenge
• A government audit identified weaknesses among
  the staff of a U.S. federal agency CFO. The
  Presidents Management Agenda initiatives in
  finance and budgeting and federal financial
  systems made remediation of the problems
  identified in the audit even more urgent.

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(No Transcript)