SPEAK UP Alison Hayes, Independent Facilitator

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SPEAK UP Alison Hayes, Independent
Facilitator

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SPEAK UP HOW YOUR CONTRIBUTION CAN IMPROVE
PATIENT CARE

• Share examples of how your contribution improves
  patient care
• Explore the barriers to speaking up
• How to be heard
• When and where to speak up
• Top tips to take back

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EXAMPLES OF IMPROVEMENTS TO PATIENT CARE

• Healthier snacks in the Health Centres vending
  machine
• Improved access to the team by phone for patients
• More accessible venue for exercise group for
  patients with COPD

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BARRIERS TO HCAS SPEAKING UP

• Its not my place
• What will happen once Ive said it?
• Everyone else know this, dont they?
• Will I upset someone?
• Will I find the right way to say this?
• Will there be time in the meetings?
• Will I be listened to?

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DIFFERENT VIEW
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HOW TO BE HEARD

• Be brave
• Keep things short
• Have a clear message
• Be constructive
• Think about what you want to say before you say
  it
• Talk about what you have seen
• Watch your assumptions
• Be prepared to answer questions
• Offer solutions

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WHEN AND WHERE TO SPEAK UP

• One to one with supervisor
• Handovers
• Meetings
• Team away days
• Whistle-blowing

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TOP TIPS

• We all have something to contribute to our
  teams success and improved patient care
• Effective speaking comes from observing and
  listening
• Use an agenda in meetings, however informal an
  agenda can help everyone be heard
• Describe what you have seen, not assumptions
• Be clear, concise and constructive
• Use details
• Share what made you feel uneasy
• Be prepared for questions
• Suggest alternatives

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SPEAK UP
When people who are not used to speaking are
heard by people who are not used to listening,
then real learning occurs